Online Fabric Store

I would never use this company! They say they are not fraudulent but they took my money and I never received fabric after months of request. I was repeatedly told it was back ordered. It has been months and months of me inquiring and them telling me it's back ordered. They were quick to take my money and finally quick to supposedly cancel my order but yet not quick to give me a refund. Do not use this company! Save yourself a lot of frustration. In this day and age With businesses having competition do the online stores that are legitimate, this one does not seem to care about their customers whatsoever and definitely does not seem to care about getting repeated business. I had several clients I could have used this company for had they been customer service oriented. Needless to say they will not be getting any future business. Save yourself the grief and go elsewhere. Even if you have to pay a little bit more. I have been waiting over six months for fabric and still do not have it. I would've given them a zero star rating if that was an option.

www.online-fabric.com (based in Coventry... Paid for sample and was happy, so placed a £200+ order. This company then messed me around and would not ship, after lots of back and forth calls, turns out they had run out of the material and could not get anymore in. After months of hassle, they told me they had a similar fabric in so would send this instead. I asked how similar it was and they said its the same colour/composition, but different material so potentially different quality. I asked if I could have a sample sent to double check the quality and they said I would have to pay for the sample and then also pay to post it back to them (because it was there only sample). I agreed to pay for the sample and postage back to them, but asked if this could be refunded as long as I still went ahead with the order. They refused to do this. I have since cancelled the full order. Shocking.

I ordered 6 items. I received 3 but my order said nothing about partial order or back order. I called they told me that I would have it end of October. I did not receive it. I contacted them again and I was told they did not have one of the fabrics and would I like the others sent. You think? I had paid for them. They are supposed to be sending 2 but no mention of a refund for the other yet. The biggest issue is that they told me none of this, if I had not contacted them what would have happened? I cannot beleive they shipped half my order and said nothing until I called to find out what was wrong.

Having ordered my fabric (value of around £70) and noticing the money had been taken from my account within hours, I assumed I'd get my order delivered speedily but no! Three weeks later and with NO communication whatsoever I emailed them. NO response! The following day I emailed them again. I got a voicemail telling me that DPD had lost my package and so I asked for the tracking number to chase it up myself... strange that because the very next day, without any tracking number my parcel arrived! Avoid this company please!

Ordered fabric and accessories for some drapes on 7/11/2020. No indication was made at that time that any of the items were out of stock or backordered. By 7/24/2020, I had received no shipping notification. I contacted support and got no response until 8/20/2020, stating that one item was shipping at the end of that week, and the rest by the end of the month. This continued for months, with every two weeks or some asking the status waiting a week for a response that says they are shipping out later in the week or the end of the month. I am writing this on 10/13/2020, over 3 months after placing the order, and I have just yesterday received the first part of the order. Another part is supposed to be delivered sometime today. The main drapery fabric, however, has not even been shipped as far as I can tell.

After over two weeks of placing my order (and receiving zero communication) I finally for through only to find my fabric was out of stock.
"We'll get it on--- (a little over 1.5 weeks from that time) and we'll let you know and send it out immediately"...
Another 2 plus weeks go by. No word.
Eventually speak with someone.
"Oh, fabric out of stock".
Me: I was told it would be available and shipped out on---
Them: yeah, well we didn't get it. *should by ---- (another 2 weeks or so from that time)
I reiterated my frustration/anger at the situation, the *unknown and un-notified "delays", the complete lack of customer service and efforts from them.
**"this is a raw product that I use to make MY products for MY customers and you have put me in a very questionable circumstance with My customers as I was left clueless because your *company couldn't bother to follow up with YOUR own customers...
Them: oh yeah, sorry.
-done and done. Took my business elsewhere.
I suggest for all to do them same if you value customer service and integrity in a company who you give your money to. ‍

I ordered fabric from this site on September 3. I paid $31 for expedited shipping, which is steep and unbelievable but it was for a client project that needed to be completed by September 21. Expedited shipping said it would take 3-5 business days. After 8 business days, my account showed no tracking info which indicated to me that it still hadn't been shipped. Worse yet, the fabric was now listed as "out of stock" on the website. I tried to call them and, like many others have noted, was on hold forever and ever before finally giving up. I sent them an email instead. After three full business days, they finally got back to my email and all they said was "Yes unfortunately that is the case with this material now. We can either cancel the order, or we can keep the order but change the shipping to standard. Please advise." Unbelievable. Truly. Fortunately, I went to Joann's, found a different fabric that the client liked, and was able to complete the order in a one-day turnaround all because I've been sitting here waiting on this company to fulfill an order. If something is out of stock, back-ordered, or has changed estimated delivery, the company should be making that very clear. Steer clear of this company — I can't stress that enough.

I ordered some lining fabric six weeks ago because it was a good price. What a huge mistake! I should have just spent a little more locally and I would have been done with the project weeks ago. As it is, I'm STILL waiting for the fabric to arrive, and I only get an auto-reply to my email inquiries saying they'll get back to me soon. Their idea of "soon" does not align with Webster's dictionary's definition. Nor mine. This is ridiculous.

I really wish I had read the reviews of this place before ordering from here... I was looking everywhere for some fabric dye, and the colors I needed were only in stock on here, so I thought ‘wow! How convenient!' And placed my order. BIG mistake! I gave them my email, got an order confirmation email, but never anything else. It has been 20 days since I placed my order, and still nothing. I tried to track my package but I had to sign in, but I had never made an account. I tried everything to track my package but nothing worked. I'm starting to think my package will never come and they have just taken my money. Also, shipping was 9 bucks!

I ordered my product on 7/20/20 and it is now 8/21. I have not heard anything from them. I can't get a hold of them on the phone. This place is a joke and is just using covid as an excuse to not do their jobs. There is zero excuse as to why you never reached out to me and I'm not buying the AWWWW, COVID MAKES IT SO HARD FOR US line. Yeah, it's so hard to send an email back? Is covid holding your employees back from answering a phone call or writing out emails? The virus really must be affecting your mental state over there as well.

Never got an acknowledgement my order was received. Tried calling but after 45 -60 minutes on hold, the line was dropped (several times). Emailed them, got an acknowledgement they got it and someone will reply. No one did.

I went ahead and got what I need from eBay. I got it right away. A month and a half later, I am getting my package from onlinfabric. Sure, blame it on Covid but I say this happened because you run a clown business. I am still disputing their charge with Amex. What a waste of time!

I've ordered from online fabric store many times in the past and never had a problem. I placed an order the end of May. After about six weeks I received part of it. There was never any any indication of back order. It is now mid August and I still have not received the final part of my order. It was supposed to ship on Monday. It is now Friday. I have had no indication whether it has shipped or not. It's very frustrating to receive no communication! They seem to have no respect for my time or schedule.

I placed a $450 order two weeks ago. I think that would qualify this as a fairly important order for their business. It has now been two weeks. I didn't receive any confirmation that they are processing the order. I logged into the order number and it simply says tracking is unavailable. I have called three times and never reached a live person. I also emailed their help email yesterday and after 24 hours have heard nothing. I referenced the order number so it should be easy for someone to followup.
I will now check to see if they grabbed my $450 or not. I would say I would never use them again. They should not be allowed to do business online if they are not reachable.

I placed an order on 6/22. It is 8/9 and I haven't received any updates, and despite contacting them 3 times so far, no one has reached out to me to answer me back. They took the money from my account the day I ordered, but I have not received anything. If you're going to take this long, at least have your customer service up and running. If you're backed up for months, you should have an estimated processing time posted somewhere on your site!