Online Fabric Store

Their website states ground shipping is 3-5 days with 1-3 days processing time. It's been 16 days since I placed my order and it hasn't shipped yet. I told them to cancel the order and refund my money. All of a sudden they can ship my order now. I told them no - refund my money. We'll see what happens next. I would not trust them.

This company's website has misleading product descriptions, and they will not pay for return shipping. I bought a product labelled 'shipping foam' which was actually memory foam that retains compression and will not protect anything. They made me pay for returns shipping, despite an incorrect (false) product description.

Placed an order using a gift card I received. Had to contact them a month later to find out where my order was. They said the fabric I ordered was on backorder. 3 more backorder notifications were emailed to me over the next 4 months. When the fabric I ordered was finally back in stock, they could no longer process the card I originally used because my card information had changed. They said I needed to call, which I kept forgetting to do. They cancelled my order after a week. Had to contact them about being refunded the gift card amount. They are at least responsive, but this whole stupid experience could've been avoided if they had indicated the fabric I chose was on backorder BEFORE I ordered it. As soon as I use up this gift card, I will not be shopping this store again.

Do not buy from m this place! They'll take your money and never deliver the fabric. When I called to get a refund the girls was no help and she actually laughed at me. My bank was able to refund the money but what a waste of time!

Called Customer service Monday morning (4/26/21) to get a few questions answered, no wait, and now that I have the product I can see they gave me good info. Purchased 12 feet of heavy vinyl, ordered 10am Monday, received shipped notice on Thursday and received on Friday before noon (standard shipping, I am on the East Coast so shipping distance not too far). The item is exactly what I expected! Not sure why some have had a bad experience, so sorry to read that, but I am completely satisfied and will remember this store for future needs.

I ordered 2. Bolts of 108 navy tulle on April 19th and received a confirmation email. When I didn't receive my package by April 29th and it didn't show shipped I reached out the the company. I received an email that they didn't have it in stock? When were they going to contact me? Obviously never!
I called and they hung up on me and then the 2nd call the woman said sorry but it's not available and said she just worked there couldn't do anything! DONT ORDER FROM THEM!

I placed an order and tried to cancel a few hours later after it turned out I no longer needed the item. The CS rep told me it was too late to cancel. Okay, but I still let them know I would be returning it. I paid extra on the order for express shipping and it still took around a week to get to my address. I refused the package and told my mailperson to send it back. I wasn't paying for return shipping when they didn't even honor the shipping speed I paid for in the first place AND the rep told me I wouldn't get the $28.99 shipping fee back which from where I'm sitting looks pocketed. I still don't have my refund. Never doing business with them again.

I happen to like the material, but they shorted the amount sent, and when I contacted them - I was told I might have cut some off. Ridiculous. They would do nothing about it. If you can't trust a company, they are not worth dealing with...

I have not so much as visited this website, but I awakened this morning to a fresh 40-something-dollar charge which I never authorized. I don't know how they were able to do this, but, "not today, Satan!"

Edit: I made a mistake. The charge was actually not for 40-something dollars. It was for 13.59. Now that I've looked into past emails, I see the charge was for some Gutterman elastic thread I ordered in SEPTEMBER. I tried to contact them back then and of course, I received no response. It would have made sense (and been professional) to actually communicate that the product wasn't in stock and I would be charged when it became available and shipped. To charge an entire six months later with no heads up is ridiculous. I no longer want or need the product.

Ordered fabric November 26 2020
Contacted the Company On December 3rd to ask the progress of purchase when I noticed a refund of $119.00 and was told it would be shipped December 6th. Then there was no shipment no product no communication just SILENCE... I just figured the items were out of stock I took my refund and kept it moving. Imagine my surprise when I'm going through my account March 5th 2021 and notice a deduction of $116.00 for the online fabric store. WHAT! 3 mths later they decide to send me a product I no longer need or to an adress I no longer live at they didn't even provide a tracking number. Who does business like this I should have been contacted and notified items were back in stock, if I was still interested to place a new order. Instead they make an Unauthorized transaction to my account which I have reported has fraud to my bank because that is what it is a complete scam. Called to resolve only for them to hang up the phone and attack my Character shame on them for taking monies from people during a time like this.
I won't stop until I get what's rightfully mine I work hard for my money its the principle of the matter

OFS used to have the best feather/down pillow inserts with the best pricing! What happened? I stopped ordering from them two years ago for my pillow store because the quality and price point were just not worth it. Unfortunately, they are the only supplier of 14" pillow forms and went ahead and ordered from them. Big mistake! There are back orders in top of the back orders. Ok, fine. I can deal with that. But, c'mon customer service rep... do you have to be so rude and condescending? This is no way to retain/gain customers.

Ordered 8 items and it was suppose to be delivered 5-7 days - nothing came no email notifications
Contacted them and they promises to be delivered this week 18 days later still nothing so I contacted them again and they told me next week - also nothing
All baseless promises and the worst part of all They don't care - NEVER AGAIN WILL DEAL WITH THEM

I was interested to purchase furnishing fabric on 12/01/2021, after one week she gave me a call and asking me for credit card details over the phone. This was my end of my business with her, she is fraudulent her rating is below ZERO.

Purchased more than months ago and haven't got my package yet.
Can't even track my package because it saids currently the store is not available...
How is that even possible.
Customer service is useless.
There just asking me same question over and over again. Feel like it's just a automatic reply.
This is a fraud company.
Please don't buy it.
I really regret my stupit purchase.

I cant get a straight answer. They are rude and unhelpful! I will never buy from them again.
Do yourselves a favor and dont fall for their slightly lower price. Ordered early December still haven't received fabrics they said would be available first week in January! Now they say end of month
Lots of BS!

Customer service is non existing. Will not help, or reply to emails. Had to dispute with my bank. Don't give them any of your hard earned money!