Online Fabric Store

I placed an order a month ago and promptly got a confirmation email, but nothing ever shipped. I have tried repeatedly to contact them through the "contact" page on their web site, through direct email, and over the phone. They do not respond to the emails at all, the they do not answer their phone - it always eventually just disconnects me (one time, I waited over an hour and no one answered, then it disconnected me.) Basically, they stole my money.

Just got my order after waiting two months to the day! I tried contacting customer service about five or six times just to get an order status. Either I was on hold for over an hour with no luck (just ended up hanging up) or they changed the status of my online service request to 'resolved' even though I never heard from anyone. Now that I finally got my order, there's two items missing. I contacted customer service again, but something tells me I'm not going to hear back from them.

Ordered tufting needle and other "tufting" supplies from this company in early May. Order arrived in late May, but tufting needle was not included in packaging. Figured it would arrive in separate order, but then checked on website for company and saw it "shipped" with order. Emailed customer service twice with no response after hearing that as option on customer service phone message. Called customer service and waited for 40 minutes to talk to a person. Told them needle didn't ship, they apolgized, and then said they would ship right away. They said it would arrive within the week. Never came, thus filed dispute with my credit card company for the $48.50. I was on hold for less than 1 minute with my cc company and they very nicely took my charge dispute over the phone. Suggest others skip a step and contact their cc company directly to not waste time getting the runaround. I have never experienced this situation in ordering so many things online. I wish I would have done a quick check for reviews of the company before ordering, guess I was duped by the "Online Fabric Store" name sounding official.

After waiting 17 days for my fabric and trying to reach them through emails with no responses and many phone calls and being put on hold for long periods of time with no response. I finally connected with them on Facebook messenger. They said my fabric was on back order and had no idea when it would come in. This is unacceptable they should have notified me right away. I told them to refund me and I purchased somewhere else. This is no way to run a business, stay away from this place.

I place an order for the first time and after a month never received the order. I sent SEVERAL emails requesting information as to where my order was. When I finally received a response, the person said the manufacturer was sending it and could not tell me where it is. I called numerous times to speak to someone and was on hold each time for a min. Of 45 min. Never spoke to anyone. I continued to email that to get an update and never received an email back. I finally said that If I do not receive a response I will cancel my order. When I finally spoke to someone today, I was told they cancelled my order. They NEVER told me that. I will NEVER order from here. They have the worst customer service department I have ever dealt (or not dealt) with. Such a disappointment. HORRIBLE company.

Online Fabrics is the worst online dealings that I have ever had. They are knowingly taking orders that they know they cannot fulfill. I spent my money with them, hoping to find some quality fabric to make product to sell during these uncertain times. The country is opening back up now and it seems the only one on this page who has made any money is Online Fabric... and they got it without delivering on their promises. I am hurt and not sure what to do, they won't even return an email message, not to mention your money. They need to know that The world is only a few keystroke away from letting everybody know how they do business... Social Media Loves a good story and Hates to see people get abused. It could go viral.

For the last 7 weeks i have been waiting on fabric. Every time i call the line shuts off. EVERY. TIME. I have sent three emails. I have requested a refund. I have been charge but not received my items. Yes i understand things are wild for everyone these days, however but even communicating but saying your open and answering email is kind of crap. Ordering them them helps keep my business afloat too and my clients happy. You think they're be som empathy right now. I will never order from them again.

My order did not take as long as others I have read about, but the shipping time was still unacceptable. I expected some delay given the Covid situation but not as long as I waited. No tracking information was available and I tried several times to make contact via phone but was unable to talk to a representative. My order finally arrived missing an item. I emailed Online Fabric Store and received the explanation that this item could not be fulfilled due to Covid. Hopefully, I will receive a refund for this item. The other items I ordered fit the description on the website, hence my two star rating and value for money. I will source future supplies from a different supplier in the future.

I placed 2 orders with this company. The first one I placed a week before the 2nd order. The 1st order I spoke with a woman who suggested I take only 1.75 yards of fabric but pay for 2 yards which I agreed since it could be sent out quicker. I have never received the product. The 2nd order which was larger and did not have the promise to be sent out right away I received in 3 weeks. If you need your items it is hit or miss with this outfit.

I placed 3 orders a month ago and have been calling their hotline and emailing them continuously and have received no response. My order status remains at no tracking information available. After reading these reviews it seems pretty clear that this is a con operation, I wish I would have looked into them before I ordered.

I placed an order in May and received a computer generated receipt. Two weeks later there is no update on the status of my order. I tried calling but after more than 15 minutes on hold, hung up. So I sent an email to their customer service requesting an update. I received a computer generated response saying my email was "being reviewed by staff". A week later and still no response. So i sent another email today canceling my order. Never again...

I ordered fabric and supplies on 4/27/20. Like everyone else here, there was zero communication after the acknowledgment of the order. I understand lower staffing, etc so I waited 30 days and with no change in the tracking status, I emailed. Zero response. I emailed again no response. I found the material somewhere else so I sent an email informing them I was canceling the order. Almost immediately they contacted me through IM asking for my order number. Amazing that they finally contact me. One of the worst customer service I have experienced. I wish I had read the reviews prior. This apparently is their MO even prior to COVID-19.