Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Online Fabric Store Reviews Summary
Online Fabric Store has 328 customer reviews and ranks 116th in the Fabric category. Common review topics include fabric store, credit card, customer service.
I placed an order a 1 1/2 months ago rec'd confirmation and never got a tracking # kept getting no tracking info. Available yet. I have sent numerous emails to no avail, they take your money and ignore their obligation. A bunch of crooks who will get what they deserve. Payback is a $#*!!
I have ordered from this company and referred many of my clients over the years. I am currently waiting for my almost $700 refund for fabric I purchased beginning of Feb. After numerous backorders, It finally arrived but was not the correct fabric. For 2 months I sent them emails, called, sent more emails, more calls... not a single response until my daughter suggested I contact them via Facebook... finally... got a response. They took fabric back, told me they refunded my money to my credit card... have yet to see it. Been jumping through hoops with them for almost 2 weeks now. Absurd! I cannot get anyone on the phone... seems my only way to get anyone to talk to me is through Facebook messenger and that poor girl is not part of customer service so she is just relaying messages. Seems to me it would be easier if customer service would answer the dang phone or return my calls. I feel like I'm in middle school passing notes. We all have been affected by pandemic but this company is hiding behind it using it as an excuse in my opinion. Do not support this business until take care of all of us that are left in the dark with them holding our hard earned money.
I placed an order 4/20 and never got my order. CALLED their number SEVERAL TIMES and EMAILED! May 22nd came around haven't received my order. I sent 20 emails to them EVERYDAY COMPLAINING and continued to do so everyday afterwards in addition I left messages on their customer service number! All the prior customers who review this company are correct! Photos, of purchase? I can't as of today, June, I still don't have it. The two people who gave positive reviews, are they verified buyers?!
They were taking orders during April that they knew they couldn't fill and instead of being honest about their available inventory they just let people sit and wait. After two weeks of nothing, I cancelled my orders only to have them ship it anyway 6 weeks later. I've sent a dozen emails and called customer service to return the fabric and get my money back and they don't even respond. There is special place in hell for scam artists like online fabric store that profited off a crisis.
No online tracking. Wait time averages 35 minutes then I get cut off. Was told they were sending items and Nothing. Ordered 1 month ago 4/26.
I placed an online order in April. I have called multiple times, waited on lengthy holds and never can speak with a human. I submitted email queries about my order. I begged for someone to contact me and give me the status of my order.no contact. I attempted to create an account on their website to track order status and there are technical difficulties. This company is a scam and website should be shut down.
I ordered April 18 and as of May 31st, I haven't received my product. I have called twice, was on hold for 50 minutes before being sent to voice mail. I've emailed this company many time and have not heard back from them.
This is ridiculous.
At this stage in the pandemic, it's really not an excuse for the type of things going on with the order I placed with this shop. Placed an order 11 days ago. The payment never even showed as pending. What I was ordering was out of stock everywhere but here and has since come back in stock elsewhere. The phone lines are completely tied up- I expect waits in excess of an hour if I were calling the post office or a government agency right now, not a retail website. Edit: After posting this review, I got a response to my e-mail requesting an order cancellation, which was granted, so I'm adding a star.
Read the reviews "Before" you purchase from this company. The only people they are keeping in business is the BBB. Just like everyone else, I have tried everything in the book with no response. I'm going on 4 months, and I still haven't received my order. Do a little bit of research, there are plenty of companies that will give you the Customer Service we all deserve. How they can stay in business is beyond me.
Horrible customer service... will NOT answer the phone or return emails. Ordered in March... not one response as to an ETA... crickets! I get that these are "unprecedented times", but SERIOUSLY, how long does it take to respond to a customer with an email? I even tried to cancel my order and they don't respond! Order still shows open. DO NOT ORDER FROM THIS HORRIBLE COMPANY! Not even sure how they are still open as a business. They have frustrated me to no end!
I placed two orders in April. 16th and 22nd. Got the order that was placed on Apr 22nd in May, but still waiting for the order order. Sent four email requests re: follow up and status. No reply, nothing. Great product when it arrives, but if time is of the essence, don't depend on them for any timely ship, that is, if you even get your order.
I agree with the many, many, many customers who have had a horrible experience with this company. Ordered months ago, haven't received my order, response is a form response when inquiring about my order. STAY AWAY... AT THIS POINT IT APPEARS THEY ARE COMMITTING FRAUD. They have taken my money and I have nothing to show for it. I wish I had done better research. If they had a legitimate excuse for a delay I believe an honest company would reach out with an explanation. Onlinefabricstore just takes your money and offers silence in return.
If i could give zero stars I would. Poor customer r service. Waiting for a month and order not shipped!
I have called about 10 times and just get a repeating voice then get disconnected. I was able to leave a message once but still no response. I have submitted 4 help requests and still NO response. I received my order of 4 items and 2 items are missing. I cannot get any help from anyone. I am going to try to go through my credit card to get my money back.
They don't answer phone. They don't respond to email. Their "chat" feature doesn't work. Their website has a message the COVID-19 is causing delay and please be patient. It's been over 60 days. The items I am waiting for are not listed as back ordered on their current website. They have charged my bank account. I'm wondering if this is a real company.
It's been weeks and I have yet to receive any updates with regards to my order. I've emailed, I've been on hold for an hour, I've left voicemails, I've asked on facebook (but you had time to delete those comments?)
I'd steer clear of this company, folks. Super shady business practices.
I ordered my items over a month ago in April, and while I have been patient, I emailed once a week, followed by a phone call where I was on hold for over 45 mins.
They don't seem to answer the emails or calls, so they have taken all of our money, and not responded at all.
What a horrible time to not just communicate to people.
Placed my order over 2 weeks ago and still no shipping details. Sent 3 inquiry emails and no response. So what if it's a good price if you never get your fabric!
I ordered some samples that took forever to get to me with no tracking but this was during Covid and it was to be expected And when I inquired, they responded fast with and knew about my order of the samples and was able to give me an eta then. When I ordered the fabric, it had arrived within the estimated time and had tracking. Also when I connected with their customer service via Facebook, I got a response back quickly. I was extremely happy with my purchase and will be buying again
Avoid this store. I understand there are delays due to COVID. However, i ordered over a month ago. I got a confirmation e-mail and nothing else. I have sent multiple emails starting ten days ago, and have got no response. Everytime i call, i get put on hold for twenty minutes before i give up.
