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OnlineCityTickets

3.8

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

We monitor reviews for authenticity

Alabama
3 reviews
0 helpful votes
Follow Kathy P.
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Fast, easy and a great way to buy tickets. Love the option for the instant download on the tickets. I will be using this website again in the future when buying concert tickets.

Date of experience: April 12, 2018
New Jersey
3 reviews
7 helpful votes
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Fast and easy purchase. Some ticket sales websites are difficult to use and time out all the time. This was fast and easy and I hot email confirmation s right away via email.

Date of experience: April 12, 2018
Michigan
1 review
1 helpful vote
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Scam
April 13, 2018

DO NOT PURCHASE! I purchased theatre tickets for my daughters for Christmas. The seats we received were not what I selected. I paid $500 for 3 seats and we were given 3 seats in the very back of the balcony. When I printed the tickets, the listed price was $25 per ticket! Total scam!

Date of experience: April 12, 2018
Canada
1 review
1 helpful vote
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Different Name.
April 13, 2018

I am not sure at this time if I got the right ticket. I have someone else's name on it. Is this the person that once had the ticket that I bought from them? What about showing ID at the concert if needed. I now have two different names. First time for me doing this.

Date of experience: April 12, 2018
Georgia
1 review
1 helpful vote
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Easy To Order
April 13, 2018

Looking forward to see Exactly what kind of deal I received seats etc. etc. REWIEWS need to be after the fact of the event attending

Date of experience: April 12, 2018
Arizona
1 review
1 helpful vote
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Easy booking of event
April 13, 2018

I was able to book my tickets to event and see general area where seats will be located. Only know that they are first row balcony but not specific seats. Charges for booking service and e-tickets are too high.

Date of experience: April 12, 2018
New York
1 review
1 helpful vote
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I want to give Josh a 100 stars he was very nice and chipper from the time he got on the phone till the end of the call! He helped me to get a ticket to see Iyanla Vanzant at Westbury Music Fair for this weekend just when I thought all hope was GONE he made it happen! And I'm in V. I. P! He is extremely patient and informative!
Keep up the awesome job Josh your great at what you do! Thanks again :)

Date of experience: April 12, 2018
Indiana
1 review
1 helpful vote
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OK
April 12, 2018

THE SITE WAS EASY TO NAVIGATE, BUT I AM A LITTLE CONFUSED AS TO WHY I HAVE TO DO A REVIEW BEFORE I GET MY TICKETS.

Date of experience: April 12, 2018
New York
1 review
1 helpful vote
Follow Mike T.
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Service charge is not made clear ($120 on $400 of tickets) until you go to check out. Most likely you pay the exorbitant fee as you are so pleased to be able to get the tickets at all.

Date of experience: April 12, 2018
New York
1 review
1 helpful vote
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Review
April 12, 2018

Ordering was easy, I would use again for buying tickets. This will be my first time seeing a concert ar Mohegan sun

Date of experience: April 12, 2018
Florida
1 review
1 helpful vote
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Not bad at all
April 12, 2018

Found it really easy to get my tickets and i printed them out within minutes of buying them. They showed me everything I needed to know before check out and the service charges are 100x better than ticketmaster. I will use again for future shows.

Date of experience: April 12, 2018
California
1 review
1 helpful vote
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Expensive
April 12, 2018

Sure it was fast and very convenient but there are other places in which you can get cheaper tickets

Date of experience: April 12, 2018
Nevada
1 review
1 helpful vote
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Thank you
April 12, 2018

Thank you for giving me an opportunity to meet the funniest people that I know and love. And I get to experience it with one of my best friends in the world

Date of experience: April 11, 2018
Kentucky
1 review
0 helpful votes
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Confused
April 12, 2018

I have a confo number but I keep getting emails asking me to complete my order. It appears that Im being asked to choose sears and pay again. Please advise.

Date of experience: April 11, 2018
Indiana
2 reviews
1 helpful vote
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Amazing service
April 12, 2018

I liked this service. Thank you. Wish I was able to just show my tickets from my email to the vendor instead of having to print them off though. I have to go somewhere to print them cuz I have no printer at home.

Date of experience: April 11, 2018
Georgia
1 review
0 helpful votes
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Too expensive
April 12, 2018

Why to high of a service charge at 30%. A rip-off, which they hide till checkout and your emotional in, likely pay the exorbitant fee.

Date of experience: April 11, 2018
Tennessee
2 reviews
0 helpful votes
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Cool
April 12, 2024

Good site to order from. Easy to navigate. The service charge is a little high. Got what I needed. This is the first time I have ordered from this site.

Date of experience: April 11, 2018
South Carolina
1 review
1 helpful vote
Follow Dawn G.
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Yes, site is easy to navigate, however my less than computer savy mom just got duped into thinking it was the venue and was totally screwed by service charges.
Watch out. They use clever web addresses to fool people!

Date of experience: April 11, 2018
Florida
2 reviews
1 helpful vote
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Fine
April 11, 2018

I feel like I have to do this review prior to the receipt of my tickets. Now Ill be on the look out

Date of experience: April 11, 2018
New York
1 review
0 helpful votes
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Lynyrd Skynyrd
April 11, 2018

Lynyrd Skynyrd is a great band and is a band I have wanted to go and see for a long time so what better time than the present to take my family and friends to enjoy the concert with me you have made it very easy for me to buy the tickets and make it happen thanks for that I look forward to finding other events to go to with my family

Date of experience: April 11, 2018