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OnlineCityTickets

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

We monitor reviews for authenticity

Aleisha P.
South Carolina
1 review
1 helpful vote
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I needed one extra ticket to Pentatonix - a lawn seat at that. I purchased on OnlineCityTickets not remembering that I had purchased the others directly from the vendor at cost with minimal fees - with onlinecitytickets.com I wound up paying DOUBLE. This ticket site price gouges, total rip-off.

Date of experience: May 8, 2018
Florida
1 review
1 helpful vote
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My daughter wanted to go to this concert for her 18th birthday... no big deal... $120 for 4 tickets... so I made the mistake of booking our hotel room first before i knew there would be an additional fee of $10 per ticket for whatever bs and a $15 delivery fee... last year we saw Luke Bryan at Darrien Lake and the tickets were emailed to me and i printed them off... no extra delivery fee... so now I end up paying $55 more than I expected and I'm not happy about it at all. This will be our second and last concert at Darrien Lake because of this

Date of experience: May 8, 2018
New York
1 review
1 helpful vote
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*sigh*
May 8, 2018

The service was good HOWEVER, the two tickets I bought are not together. I can't sit next to my friend! Spent $270.55!

Date of experience: May 8, 2018
Washington
3 reviews
1 helpful vote
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Easy
May 8, 2018

Great seats, great price point & easy navigation of site! Highly recommend. Thank you so much... can't wait till July 7th!

Date of experience: May 8, 2018
Italy
1 review
1 helpful vote
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I buy, receive and print my tickets in a cupple of days! The service could have been perfect if only i didnt have to pay email delivery charge

Date of experience: May 7, 2018
Florida
1 review
1 helpful vote
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Service charge is outrageous dont purchase through this website. They charge you an extra 35.00 per ticket and they dont even advise you until the very end when you have already paid.

Date of experience: May 7, 2018
Idaho
1 review
1 helpful vote
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I find the email delivery charge a bit rediculous. I'll stop there before I say too much. Thanks for the tickets.

Date of experience: May 7, 2018
Texas
1 review
1 helpful vote
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While visiting Colorado from California we decided to take in a show at the famous Red Rock Amphitheater. This site made purchasing and receiving our tickets a super smooth process. Thank you.

Date of experience: May 7, 2018
Minnesota
1 review
1 helpful vote
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Can't wait for the concert! Your setup was very nice and easy to follow! I'm definitely looking forward to this!

Date of experience: May 7, 2018
Pennsylvania
1 review
1 helpful vote
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Over-priced!
May 7, 2018

When I received the e-ticket, the price was shown as $89.50. Online City Tickets was charging $155 for each, plus $44 handling fee-- for e-tickets. What a rip-off! If I could have gotten them elsewhere, I would have. Learned my lesson.

Date of experience: May 7, 2018
Texas
1 review
1 helpful vote
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Easy
May 8, 2018

Received the ticket but the service fee was rather high especially if you are downloading it. I did not have a problem downloading ticket very quickly. Check other options to see if you can get better pricing.

Date of experience: May 7, 2018
New York
5 reviews
1 helpful vote
Follow Sheryl H.
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If I hadn't been desperate to get 2 tickets for this show I would have bought
Elsewhere. How did a $45 ticket end up costing $75? Way too high. Would not recommend unless you have no other option

Date of experience: May 7, 2018
North Carolina
1 review
1 helpful vote
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Gouged
May 8, 2018

Service fees are way out of line. Download charges? If there are other ways to financially rape the public, I'm sure you'll implement them.

Date of experience: May 7, 2018
Tennessee
2 reviews
1 helpful vote
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Scalpers
May 7, 2018

The tickets are almost double the price from what was released. They were cheaper than most other 3rd party sellers, so I gave it a 2 instead of 1.

Date of experience: May 6, 2018
New Jersey
1 review
1 helpful vote
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... service and download changes are much too high. Each ticket had a separate download fee even that it was on the same pdf. I really wanted to see the choir so I decided to swallow the fees up, but will think twice next time before buying. The additional fees came up to 1/5 (=20%) of the entire order! Tickets arrived quickly and there was no problem with downloading them.

Date of experience: May 6, 2018
Massachusetts
1 review
2 helpful votes
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The fees were ridiculous. I bought 2 tickets and each has a "download fee." For what? There is already another fee charged for who knows what.

Date of experience: May 6, 2018
Virginia
1 review
1 helpful vote
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Parking sucks at this price and you all suck Parking sucks at this price and you all suck Parking sucks at this price and you all suck Parking sucks at this price and you all suck Parking sucks at this price and you all suck Parking sucks at this price and you all suck Parking sucks at this price and you all suck

Date of experience: May 6, 2018
Massachusetts
1 review
1 helpful vote
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The site itself wasn't particularly clear about what it is we're getting for parking at Xfinity... feel like I'm trusting a little blind here. Also the tickets arrived for download and have someone else's name in the Issued To field. Not even close to my name. Hope the parking is worth it and this all works out! Need to work out some kinks on your site.

Date of experience: May 6, 2018
Florida
1 review
1 helpful vote
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I think it's bogus that you charge a fee to download a ticket. I am an avid attendee of live shows and that is a first.

Date of experience: May 6, 2018
New York
1 review
0 helpful votes
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May 8, 2018

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Date of experience: May 5, 2018