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OnlineCityTickets

3.8

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

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California
1 review
1 helpful vote
Follow Joanna P.
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I too was scammed by this company. I ordered tickets to Boston for July 8th. And they sent me tickets for Foreigner for July 3rd. Called immediately back they would not correct there error and I was told I can take them because of no refunds. And wanted me to buy Boston tickets too. Just received confirmation for Foreigner on the 3rd. Flying my daughter in on July 7 from Seattle can't even take her to see what we planned. It was a surprise for her since I haven't seen her in over a year. Can't afford tickets because of these SCAMMERS! I'M IN TEARS!

Date of experience: June 19, 2016
Georgia
1 review
0 helpful votes
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The Worst
June 15, 2016

They are a complete rip off. I was on the phone with them the same minute as I ordered the tickets. I ended up being on the phone with them for an entire day trying to solve an error in an order. Instead of resolving the error they just sent me tickets and said I clicked okay and accepted their policy so there was nothing they could do. I asked if I could sell the tickets with them, and they stated they are not a ticket reseller. They actually suggested I sell the tickets in Stub Hub.

Because of it I ate two tickets, was able to sell one on Stub Hub. Go somewhere else any where else avoid this. High fees no service and they belittle you in the process.

Date of experience: June 14, 2016
Arizona
1 review
1 helpful vote
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TOTAL SCAM! I purchased tickets for a Mother's Day gift and they ensured me that the tickets would arrive. Two days before the event they promised me via phone that the tickets would be ready in my email inbox the next day. I called customer service and was promised two more times the next day not to worry. Less than 24 hours to the event, they informed me that I would not receive my tickets and they were "sorry."
Please do not purchase anything from this company... I learned my lesson the hard way. And my mom did not get her Mother's Day gift.

Date of experience: June 13, 2016
Canada
1 review
4 helpful votes
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I am very upset with ONLINECILYTICKETS. VERY VERY DIRTY! Their SERVICE CHARGES ARE OUTRAGES 202.77 on top of our tickets! THAT is ridiculous. WE WILL NEVER USE THIS EVER AGAIN! THEY ARE A SCAM... THIS IS A WARNING... DON'T EVER USE ONLINE CITY TICKETS

It asked for overall rating `******* but you have to click - it would be a big ZERO!

NOT ONLY THAT beware Canadians its a US site and charge US dollars and have nothing on their site stating this! NOTHING. Not only that - they have no one except recordings to speak with anyone! That too says it all.

We Want our money back! As I read from the other reviews... ONLINE CITY TICKETS ARE THE BIGGEST SCAMMERS ALIVE ` THEY DO NOT HAVE ANY Guarantees... stay away from these guys - they attached themselves to ticket master and that's how they got us! Thought it was in Canada. This site has to be taken off for good.

Date of experience: June 8, 2016
Colorado
1 review
3 helpful votes
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BE CAREFUL!
June 8, 2016

People to be very careful and know who they are dealing with. I can't believe I just allowed myself to get robbed by this company. I allowed myself to get duped by going to their site when it came up on top when searching Red Rocks. I didn't go to the the official site but to redrocks.amphitheatremorrison.com. It seemed strange but I figured maybe the concert was sold so Red Rocks directed me to a reseller. Crap! Pay attention! Tickets are still available! I overspent by almost $200 for 8 tickets to Big Head Todd.

Date of experience: June 8, 2016
California
1 review
4 helpful votes
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I thought I was on the site for my local theatre in San Diego (the Civic Theatre). The price marked on the tickets were NOT the actual price of the tickets. ($62.50 + $9.25 handling fee seats listed as $95.) Then they add another fee on top of this. So each ticket skyrocketed to $127 each. None of this was clearly disclosed until I received the tickets in the mail. Highway robbery. "Lion King" customers beware.

Date of experience: June 6, 2016
Maryland
1 review
2 helpful votes
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I purchased tickets for Janet Jackson show of February, 2016. Tickets were purchased July, 2015. To date, no show, no refund! What a disservice to consumers! Shame on Janet Jackson, this company, and all who perpetrated this scam!

Date of experience: May 30, 2016
New Jersey
1 review
4 helpful votes
Follow Jeffrey N.
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First off, read carefully. I didn't. I followed a link which my excited wife sent and didn't realize this was a third party resale site until after I bought. They tacked on an 84$ service fee and another 7$ to email the tickets, which were overpriced. The site is designed to mislead you and there is no way to ask for a refund, exchange or speak with a live person except through chat. No help if you have a problem, or in my case leave the web page and return and fail to notice that the date reset and your tickets became a Thursday night outing rather than use Friday night you originally selected. Buyer beware! Check your normal vendor sites and the venue first and save yourself the embarrassment and irritation which I experienced.

Date of experience: May 29, 2016
North Carolina
1 review
4 helpful votes
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I went to a concert recently and made the mistake of purchasing a ticket online. This site, OnlineCityTickets.com, came up. I hit the dropdown to purchase just grass seating for $30.00. At the end of the transaction, there was no final dollar amount confirmation so I thought since I acknowledged the "grass seating" dropdown, that is what I was getting. Turned out they switched me to a $196 seat without my permission or knowledge. I only found out after they scanned the bar code on my phone. I was ripped off! Do not use!

Date of experience: May 26, 2016
New Jersey
1 review
2 helpful votes
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$#*! these bastards, rip off. Bought 2 tix for an event the day and time they went on sale. $235 total for front row. Called me a few days later saying they couldn't secure my seats for whatever reason, I don't know. Said I could get seats 10 rows back and $10 back on each ticket or a full refund. After reading these reviews I went for the refund. I won't get to see my show but these $#*!s aren't getting my money.

Date of experience: May 24, 2016
New Jersey
1 review
3 helpful votes
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Crooks
May 24, 2016

Complete rip off. All over the website is money back guarantee jargon -- that is a lie. It doesn't just exceed the original ticket price, it is a gross operation. Do not give your money to these crooks.

Date of experience: May 24, 2016
Ohio
1 review
2 helpful votes
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Thieves
May 24, 2016

A friend bought tkts for Wicked in Columbus off this site. They were 101.00 plus 30.00 each processing. We needed 1 more ticket so I got on Ticketmaster and was fortunate enough to get a tkt right behind us for 42.00 plus 12.50 processing. I called the Ohio Theater and they said you have to be very careful with party vendors. Well, believe me my friend along with the rest of us learned a very expensive lesson. A 55.00 ticket from Ticket master is now a 131.00 from online city tickets. Shame on you for taking advantage of people. Shame on us for not doing due dilligence.

Date of experience: May 23, 2016
Michigan
1 review
4 helpful votes
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Robbed
May 13, 2016

I just noticed the price on Ticket Master. I think I should ask for a refund. The price printed on my tickets was just under Half the price I paid. If i was aware that you can by tickets and then sell them back suggesting your own price you would like to get for them... (which Happens to be the tickets I just bought). Than a service charge of 35.00$ per ticket was added on for fees. Than almost 7 dollars to be emailed. This company needs to go out of business.

Jeff

Date of experience: May 13, 2016
Michigan
1 review
3 helpful votes
Follow Kylie T.
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I had a charge made on my account that I didn't authorize by Online City Tickets. They wouldn't do ANYTHING to stop the transaction. They insisted I made the order and suggested I sell the tickets if I need the money.

Date of experience: May 13, 2016
Texas
1 review
5 helpful votes
Follow Marissa C.
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First learn from my costly error. This is in fact a scam website. It leads you to believe that you are purchasing from the actually venue. Tried to contact company via live chat. Waiting a long time for responses. Tried calling they hung up on me. Basically told me I'm out of luck with my tickets that I don't have. I have called my bank to dispute the charges Save yourself from purchasing tickets from this scam business.

Date of experience: May 13, 2016
Georgia
1 review
6 helpful votes
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DO NOT BUY!
May 12, 2016

I bought tickets to see the wizard of oz for me and my mom for mothers a day! I spent $130 a ticket instead of $48... I currently work my first job (I'm 16) and I've been saving up my minimum wage paycheck a for a while. So upset!

Date of experience: May 12, 2016
Canada
1 review
7 helpful votes
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Somehow ended up funneled to their website where I ended up paying more than double the cost of (better) regular priced tickets from ticketmaster WHICH ARE STILL AVAILABLE. Also I was sent from the Canadian site and no where does it say anything about US currency so that added another huge chunk of change to the total cost. This site should be illegal...

Date of experience: May 11, 2016
Rhode Island
1 review
5 helpful votes
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Ripe off
May 8, 2016

I purchased tickets through this site for Drake and Future concert and I was charge triple the amount of the price. Then when I go online to print out my tickets I became nervous because someone's else name was printed on the ticket. My order number and the amount I paid for the ticket did not match the ticket receipt.

Date of experience: May 7, 2016
Maryland
1 review
3 helpful votes
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Face value
May 6, 2016

I paid $180 per ticket including the service charge. The face value is $75. I think this should be more of a black and white system. Paying that much in addition to the service charge should be illegal!

Date of experience: May 6, 2016
Washington
1 review
7 helpful votes
Follow Rebecca P.
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Not sure if it's a scam or not, I over paid and still haven't received my tickets, I got a confirmation that said I will receive them 2 days before the concert! I wasn't even trying to order from them, their site popped up when I put the theater of the concert I was trying to purchase. So irritated!

Date of experience: May 4, 2016