On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy and fast with quick delivery. The only reason I didn't give it a 5 was that the amount charged for the insurance didn't show up in the charges when paying. I went through the order 3 times looking for it before I finally pushed the buy button and subsequently found out that it was charged separately.
Thank you for providing tickets in a quick, safe way.
Within minutes of deciding to attend UFC 206 we had purchased our tickets and had them in our hands! Amazing!
The whole process is easy to use and it worked like a charm. The only problem I had is they don't tell you about the processing fees, which I felt were high and then there was a $7.50 fee to send it electronically to me to print out. I don't understand a fee that actually makes the process easier for the company and costs them nothing.
The claim for ticket purchases are "Per our terms and conditions, requested tickets may sometimes be replaced with comparable tickets to the same event. All event times are subject to change; check with the venue for official start time."
We paid a hefty service charge and never received our tickets the day prior as promised. On the day of the event, they emailed us to download them and we discovered we were placed in a row 10 sections to the left of our original order, on the side of the stage behind the speakers and no view of the monitors. We left at intermission. Because we were one row lower, they claimed this to be an upgrade. By whose standards? Not ours! We specifically chose our section for the view and should have been offered the opportunity for a refund if the new seats were not to our liking and not to be told "these are not the seats you ordered but are better by our opinion." Why do they claim they have those tickets if they cannot provide them to you?
Buyers Beware! The 4-star rating is deceiving.
Disappointed by the shipping charge. Does it need to be 1/3 the cost of the ticket? Did like the ease of finding a seat and getting the ticket delivered to my computer.
I paid $142.50 for two tickets and the face value of each ticket was $17.80. I understand the service fees and the download fees however I just can't get over the inflated price of the tickets. Id really like to cancel my order!
My tickets are in the name of Jack Jackson, order #27-******* CH6. I wasn't sure if these are the tickets I am to down load. I have never ordered tickets on line before. Should I print these tickets?
I was able to locate what I was looking for quickly. The selection only took a few moments and I received my tickets within a few minutes. Print at home went smoothly.
I meant to order through ticket master and I have no idea how I ended up ordering through your site. But I am happy with my purchase, thank you
Simple to purchase online. The walk you through each step. Fast delivery.
Very easy to use... bought great tickets for my daughter-n-law and her sisters for a Christmas present!
Thank you!
I was hoping to talk to someone. Not that great with online ordering. This was simple and easy to follow instructions.
Received tickets and printed out. Thank you
This website was super helpful and I love how cheap the prices are for the tickets. It was also helpful that they did send an email to let me know that my order was received
Can you please email my tickets to me asap. I don't want to wait until the delivery date given by the seller. Thanks
It was easy to find what I was looking for quickly and very easy to purchase the tickets.
It wasn't obvious that this was in US funds until I had made the purchase. I would have bought them elsewhere and avoided the upcharge on the exchange
I purchased tickets in August for a show in early December. They wanted payment then and promised delivery within a few days. I even received this request for review if I had received my tickets. I did not get these tickets until 2 weeks prior because, they said, the seller had not received the tickets. So why sell them that early? I guess I would have been out of luck if the seller had changed their mind so late. I paid $110 for $50 tickets. What a scam!
I received confirmation that my order was processed and would be delivered on the specified date in the near future all within 24 hours. That reassures me that my tickets were valid and would be in my hands prior to the event date.
Cheers!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account