On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
With the added "service fees" and the seller's mark up, I ended up paying over $385 for two tickets whose combined face value is less than $160. That's about 2.3 times the value. I understand that the seller and Online City tickets have to make their cut, but $65 and $45 (respectively), is rediculous. $110 markup/fees for an $80 ticket. They do not allow you to view the ticket before committing to the purchase, but I suppose they would be out of business if they did. One of their angles is to deceive you into thinking you're getting your money's worth... until you give them your money. This was my first experience with Online City Tickets, and it WILL be my last. For almost $400 for two tickets, we will be way up on a balcony, practically pushed up against the wall, watching a stage of people I HOPE is Tom Petty's band (from that distance, they'll look like ants).
So, if you like being financially raped, or simply make enough money to throw away toward unjustified service fees, then Online City Tickets is your place.
I usually buy tickets through Ticketmaster, and so I was uncomfortable with buying tickets through this vendor, not sure I'd get them. While my tickets don't have my name on them (and I'm still uncomfortable with that), the process was relatively easy. I did not, however, have any choice of seats, just section and row. Still, I would probably use this site again.
I paid for 3 tickets for a show in Montreal Canada and when I placed the order it wasn't stated very clear that prices are in USD$ instead of CAD$. I realized after 15 minutes so I called the customer service to cancel my order. I was very bad surprised that they cannot cancel my order even if I hadn't received yet the tickets. It was simply one of the worst experience I ever had; they had no option for me to fix the situation and the agent was just repeating again and again the same phrase from the long "Terms and Conditions" that I signed. It was simply useless.
Tickets were easy to purchase but the additional charges that were added onto the tickets were way out of line. Will not be buying tickets through this website again.
Pretty simple to order. Would have liked to have found areas for the handicapped. Did not find any available. If so would like information.
Fast and so easy >. My new site for concert tickets.My experience for the first time with OnlineCityTickets was so smooth from start to finish. Seat selection was great to.
I purchased tickets that appeared to be quite a bit cheaper than from the ticket outlet. They didn't mention that it was in US dollars and there was a fairly large transaction fee, so the ticket turned out to cost twice as much as the posted price. With that being said, I am happy with the tickets I purchased and am looking forward to the event! The process was very easy and smooth and I was able to print my tickets immediately!
This is the best way to purchase tickets. Easy Peasy! I would recommend this to everyone who is making last minute plans like we do!
I was relieved to know I could still get tickets to the concert through this online company and found it easy to do so and recommend them to others
Very easy to order tickets through the online portal. Shipping was right on time and arrived the day promised. I am very impressed with this kind of customer service.
I will use this service for my future endeavors.
THIS IS TERRIBLE SERVICE. I HAVE EMAILED THEM TWICE ABOUT MY TICKETS TO SEE THERESA CAPUTO TO NO AVAIL. I HAVE NOT HEARD FROM THEM. I MAY JUST CANCEL THE CHARGE ON MY CREDIT CARD AND WILL NOT RECOMMEND THEM TO ANYONE AND TRY TO DISCOURAGE ANYONE FROM USING THEM
I'm glad I used this site. The tickets arrived the next day(as I ordered next day delivery) and they were legit and the exact row and seats that I had asked for. Thanks guys!
Would appreciate knowing ticket cost up front, prior to checkout. I was confused why i didn't see pricing earlier. Otherwise process was simple.
Total rip off, the site is misleading, and I would strongly recommend not using this site.
Two $115 dollar tickets turned into $460, service fee of $45 EACH and in small print at the bottom of the page USD.
1. The fees are hidden until one has already decided on purchasing the tickets.
2. The additional charges were significant.
3. And a fee for sending an e-mail, really?!
I didn't know all sales were final who reads the term and conditions anyway its too long. I called to get a refund because i wasn't informed the tickets had to be printed (seriously outdated btw if i can buy a movie ticket or a train ticket and get the tickets scanned off my phone why are they not using this technology?) and i was told "well there your tickets now you can sell them or print them out" not to mention i was charged and extra $15 per ticket for buying from them, the tickets were already $52ea and a $7 fee for downloading which upset me the most because all they did was email me a pdf that i have to go print now so i got overcharged $37
Don't use this site to buy your tickets this was my first time i will not make this mistake again next time i'll check out ticket master and definitely shop around it being my first time I felt rushed to buy tickets because i didn't want to miss out on the only good seating that was still available in my price range.
OH I ALMOST FORGOT AFTER MY PURCHASE THEY WANTED A REVIEW BUT AFTER I FILLED OUT ONE START AND EXPLAINED MY DISAPOINTMENT THE EMAIL THAT WAS REQUIRED TO SEND ME MY TICKETS WHICH I RECEIVED I WAS TOLD TO ENTER A VALID EMAIL BUT THE BOX TO ENTER THE EMAIL IN WAS THE ONLY INFORMATION BOX THAT WOULD NO LONGER WORK SO THAT SEEM PRETTY SHADY LIKE THEY DONT WANT MIXED REVEIWS.
Got tickets and downloaded them. Got tickets and downloaded them. GGot tickets and downloaded them. Got tickets and downloaded them. Got tickets and downloaded them.
Was skeptical at first - was able to purchase tickets to Paul McCartney for my Husband's 65th Birthday without being ripped off. Good seats and fair priced. Tickets should be in my name - top of ticket has someone else's name on them.
Can't wait to enjoy myself. The website was explained very well. Great service, got good response with everything.
Tickets were sold at a specific cost but then received tickets for the less then 1/2 price of what they actually cost. Contacted them and they state that I accepted their terms of sales and that we could pay above face value, but does not state DOUBLE. Total RIP OFF! Got seats for $79.95 and paid $147.00 for each ticket! Plus $130.00 service charge. REALLY!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account