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OnlineCityTickets

3.8

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

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Texas
1 review
0 helpful votes
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Fast
September 26, 2017

It was an easy to use website, fast service and would use again as needed in the future and would also recommend to others when buying tickets

Date of experience: September 25, 2017
Wisconsin
1 review
0 helpful votes
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We are really pleased with the ease at which we were able to get our tickets today for a late purchase. Thank you! I read the details about the name on the ticket indicating the original seller. I'm satisfied that the handling/processing fees and the e-ticket download fee.

Date of experience: September 25, 2017
Ohio
1 review
0 helpful votes
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AWESOME!
September 26, 2017

Online city tickets is an extremely quick and easy way to purchase event tickets. I received an email with a link to my e-tickets within minutes of my purchase. You can't ask for better service than that!

Date of experience: September 25, 2017
Arkansas
1 review
0 helpful votes
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Easy and fast
September 26, 2017

The on-line download was easy and fast. I absolutely like the view of the stadium so you could see what it looks like from the seats before you buy them, and it also gives the price as you scroll over the sections. Not sure how people had trouble since you type all of your own information in. I had tickets in my hands in just minutes.

Date of experience: September 25, 2017
Georgia
1 review
0 helpful votes
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Unprofessional
September 25, 2017

I am not happy that I was lower to the tickets with a reasonable price and hit with two service fees and a ticket download fee. They would not forward the tickets via postal service and/or email. In addition, Michael Kaufman (someone else's name) is printed on each ticket. For that reason, I rate the site one star. I would not refer this site to a friend or use it again in the future.

Date of experience: September 25, 2017
Minnesota
1 review
0 helpful votes
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Good enough.
September 26, 2017

Good enough. Little confused why I had to pick to get the tickets electronically when it said the tickets I got had a guarantee in hand delivery around the 18th.

Date of experience: September 25, 2017
Illinois
1 review
0 helpful votes
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Decent
September 26, 2017

The amount of service charges are ridiculous but the site was friendly and easy to use. Although trying to put in my payment information was difficult when it didnt go through. It could only tell me that something was wrong with what I submitted overall. Not that it was a problem with payment.

Date of experience: September 25, 2017
Georgia
1 review
0 helpful votes
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Cheated
September 25, 2017

They appear to be selling standard tickets, they are not. They are resellers- they charged double plus added $66 of fees that are very difficult to see until it is too late.

DO NOT BUY!

Date of experience: September 25, 2017
Oklahoma
1 review
0 helpful votes
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Easy to use.
September 26, 2017

I am not able to give a review at this point of time about the tickets that purchased, but I can say that this site if very easy to use. I will follow up this review if possible after the concert.

Date of experience: September 25, 2017
Massachusetts
2 reviews
0 helpful votes
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WRONG NAME ON TICKETS
September 25, 2017

HELP, someone elses name was on the these seats and I was charged WAY more than the $126 it said - Came out to $167! What is going on?

Date of experience: September 25, 2017
Florida
2 reviews
0 helpful votes
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Very good
September 27, 2017

Fue muy bueno y rápido el servicio. Lo vamos a recomendar a otros amigos. La próxima vez que vayamos a sacar billetes utilizaremos a ustedes.

Date of experience: September 25, 2017
Texas
1 review
0 helpful votes
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Quick and Easy
September 25, 2017

Went through the process of purchasing my tickets online on my laptop, had no trouble at all. Extremely quick and easy for me, was emailed just seconds afterwards my confirmation and was able to download and print my eTickets!

Date of experience: September 24, 2017
Texas
1 review
0 helpful votes
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Easy
September 25, 2017

Fast and easy! Was easy to use and got my tickets for a great price! Would definitely recommend to family and friends!

Date of experience: September 24, 2017
Wisconsin
1 review
0 helpful votes
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Exactly what I expected.
September 25, 2017

It was easy to order and we received the tickets in two days. I have them printed. I was ordering tickets to a show that I knew would occur at the place indicated. I really don't know what else to say. I got tickets for a show I wanted to go see, it was easy to order, the tickets came by email quickly and were printed and in hand.

Date of experience: September 24, 2017
Washington
1 review
0 helpful votes
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Tickets
September 25, 2017

Th for making it easy the prices were great I got my seats right where I wanted them and would6 gladly do business with these guys again

Date of experience: September 24, 2017
Texas
1 review
0 helpful votes
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Thieves! Do not purchase tickles through these criminals. The concert was cancelled because the venue was still under construction and when I called to get a refund, they refused.

Date of experience: September 24, 2017
Canada
1 review
0 helpful votes
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Just do it
September 25, 2017

So easy and fast the easiest wsy to nuy tickets.
No line ups or crowd's just sit in front of your computer and type away.

Date of experience: September 24, 2017
Texas
2 reviews
0 helpful votes
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It was ray!
September 26, 2017

The ordering of the tickets were fast and received them before the date advised. I think it's ridiclous you require 100 characters for a review.

Date of experience: September 24, 2017
Canada
1 review
0 helpful votes
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Rip off
September 24, 2017

The price on my credit card with $238 more than the actual bill.the bill online was 977. Plus change yet they took 1248 plus change on my credit card

Date of experience: September 24, 2017
North Carolina
1 review
0 helpful votes
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Tickets
September 25, 2017

Site was very user friendly and will highly reccommend it. Looking forward to the concert with my daughter.

Date of experience: September 24, 2017