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OnlineCityTickets

3.8

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

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Canada
1 review
0 helpful votes
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Instant!
October 5, 2017

Amazing service. Was able do download my ticket instantly. Great price point. Easy to use website. No hassle

Date of experience: October 4, 2017
California
1 review
0 helpful votes
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Easy
October 5, 2017

Great service for it being last minute tickets. Made it very easy for me. I didn't think I would be able to get a good seat and they had really good seats available at the last minute.

Date of experience: October 4, 2017
Canada
1 review
0 helpful votes
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If they charge me american price Imma be pissed. Happened on my last three purchases and I'm still not happy about it. The service was great and all, so far so good. I guess we'll see what happens.

Date of experience: October 4, 2017
Texas
1 review
0 helpful votes
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Awesome
October 5, 2017

I was able to receive my tickets in a fast manner. Not many other ticket companies send out the tickets this fast. I love using ticket master when it comes to concerts and shows.

Date of experience: October 4, 2017
Nevada
3 reviews
0 helpful votes
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I had the most easiest time getting my tickets for Fluffy than I had trying to concert tickets! Thank You

Date of experience: October 4, 2017
Tennessee
1 review
0 helpful votes
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Easy
October 5, 2017

Easy and simple for elderly to complete order. I am excited to see the sound of musi with relatives. You have an excellent process.

Date of experience: October 4, 2017
New Jersey
1 review
0 helpful votes
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Ok
October 5, 2017

Ok I can come by tomorrow to get it done by tomorrow morning and I got you new weapons are going rag on my phone so far I got you a trump presidency and I'll be back on Monday to get it done by tomorrow

Date of experience: October 4, 2017
Illinois
1 review
0 helpful votes
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Quick and Easy
October 5, 2017

Quick & Easy. Looking up the tickets to finding the seats on the chart, all very easy to use. Once I found what I wanted purchasing was just as smooth. I will use again

Date of experience: October 4, 2017
Missouri
1 review
0 helpful votes
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Body Guard
October 5, 2017

The tickets were fast & easy to order. I received my confirmation in seconds and was
Able to down load my tickets exactly like they said I would. I was also able to choice the seats I wanted. Everything was beautiful. I will let everybody I talk with to check
Out METRO TEX. GREAT COMPANY1111

Date of experience: October 4, 2017
California
1 review
0 helpful votes
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Good and easy service
October 5, 2017

Website provides a good walk thru of what you want to purchase. Helpful information and makes it simple to work with.

Date of experience: October 4, 2017
Massachusetts
1 review
0 helpful votes
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Ok
October 5, 2017

Not enough information on where the seats are located. Fees could be better explained. Excellent that paypal is able to be used for purchase. Email delivery was flawless. But it's really much better than 2 pro and 2 con especially when compared to purchasing via ticketmaster. Their site looked better but had no paypal and botched my purchase (which is how i got here). Still ~30% fee seems a bit high to me.

Date of experience: October 4, 2017
Indiana
1 review
0 helpful votes
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The seats that are actually available are not shown. When you click on the price you want, there are two sections that light up as possible placements. You don't know where you'll be until you get the tickets. The service fees are 30% of the tickets that are then added. Services fees are added to each ticket and not the whole transaction itself. The $74 ticket that I got turned into $99. I was expecting taxes; not this ridiculous amount for some "service".

Date of experience: October 4, 2017
Georgia
1 review
0 helpful votes
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Ed Sheeran ~ Again!
October 5, 2017

Last night I saw Ed Sheeran for the first time, I loved the show so much that I wanted to go again tonight! I was told that the show was sold out. When I got home I was surprised to find tickets available on OnlineCityTickets. I was hesitant that it might be a scam, but low and behold, I am going to see Ed Sheeran again tonight ~ Floor Seats, Section 4 Row G this time instead of Row S! What the heck? Amazing!

Date of experience: October 4, 2017
Mexico
1 review
0 helpful votes
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Excellent service
October 4, 2017

Thanks for have a great site for buy tickets
Everything is clear And easy
Excellent service I will really recomend it

Date of experience: October 4, 2017
Oregon
1 review
0 helpful votes
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I had the wrong date for show. Totally my fault but sent a email asking if they were able to even refund part of my money or give me a credit for anything in the future at that same venue. Waiting for a response. I know thats allot to ask but just checking to see if they even care.

Date of experience: October 4, 2017
California
1 review
0 helpful votes
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Easy peasy
October 4, 2017

Bought my tickets and printed, how much easier can it get. Now all I have to do is wait for the day of the concert to het here! =)

Date of experience: October 4, 2017
Arizona
1 review
0 helpful votes
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Besides the service fee, $50.00 per ticket (ending up to be an extra $100 bucks on top of my tickets), I found some really awesome seats at a really reasonable price. I definitely would buy through OnlineCityTickets again. I even checked StubHub and the prices were crazy expensive.

Date of experience: October 4, 2017
Michigan
1 review
0 helpful votes
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Went to the other place first. Too confusing for someone, not computer literate or been to a concert. OnlineCityTickets made the whole experience so much easier. My wife's birthday present is in the bag. Easy and efficient. Many thanks.

Date of experience: October 4, 2017
Vermont
1 review
0 helpful votes
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Choice of seating was really great, the site was otherwise also easy and fast. But golly the per-ticket surcharge took my breath away! Too expensive!

Date of experience: October 4, 2017
California
1 review
0 helpful votes
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When I got on this site I wasn't exactly sure how to maneuver something like this. To my surprise, every step in placing a ticket order was easy and problem free!

Date of experience: October 4, 2017