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The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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User friendly website and easy to use. Good description of tickets available, and the process, policy and terms, were well presented and explained. But $20+ in service fees. Come on people! You turned a $68.00 into a $90. Ticket in one click. Ouch!
Tickets were reasonable price, but they charge close to $20 a piece in "service fees", okay maybe there's more behind the scenes that I'm not understanding. However there's more, there's a fee for the instant download as well. For what? Convenience? There shouldn't be a fee to not have someone need to hold my ticket or to not have it shipped by a mail carrier. Absolutely unbelievable.
I just do not understand why there are charges to download tickets... we are printing them off. Other places do not charge from my experience. To have $55 in fees per ticket... outrageous.
Easy to order but high fees. Of course if you want to see this show, you have to pay the piper. Then you have to generate 100 words even if your message is short.
Site is easy to use, does not show your exact seat and the service fees are OUTRAGEOUS! I have no clue why; even if I drove to DCU, picked up the tickets, brought them home and scanned them to sell and e-mailed them: it would not cost me $40+? There is no bargain here! Why do ALL of these ticketbrokers have to take advantage of people who just want to go out, have a dinner and see a show for under a $100pp
I was directed to this site from the Ryman Auditorium site and thought I was buying tickets at face value but I was really paying twice as much. What a scam.
Easy transaction! Great follow up concerns. Would use your site again and again. Totaly recomend for quick and easy purchase and nice follow up email.
When I was ordering tickets that were very expensive to start with, I didn't see how much the additional fees were until the purchase was made. I hope and pray my seats will be good. The selection of section/seats was vague. I don't like surprises! Especially, when people are coming from out of town to go to the concert as a birthday gift. I'll update my review after the concert.
Prices are EXORBITANT, Fees are insane, site is fairly easy to navigate. They inundate you with emails, sometimes 3 per day. Nowhere does it say that the prices are in US funds, so on top of super expensive tickets, ridiculous fees, and the privilege of printing my tickets at home for an EXTRA $7.50, I have to pay another 30% exchange. Do yourself a favor, go directly to the box office of the venue where the event will take place, your pocketbook will thank you and you'll know what you'll be getting.
The fees for the tickets were ridiculous. I do not understand why fees should be so high for such a simple task as sending something electronically. I will only use this again if absolutely necessary.
I was very disappointed to see that for 4 tickets i paid nearly 200 in fees. Also, I couldn't see the actual seat numbers until the purchase was completed. Not super pleased with the experience.
Well, the tickets were fast in coming to your email and the site is used with ease but overall with the expensive service fees, I likely will purchase tickets another way for next event.
You should be ashamed to have such high fees on each ticket. This is a family event and a $15 fee for a four year old boy is ridiculous.
I had to buy tickets blindly. The only guide showed sections without detailed row/seat information. I was informed row z, section 103 and thats it, no picture of wher town is
The site was easy to use but to charge that high of a service fee is ridiculous. The ticket prices have already been inflated enough.
I thought etickets could be scanned right off your mobile device, but I found out they can't be. Don't have a printer sohave to go through alot of channels to get them printed.
This worked out greatIt was a good experience everything went well through quickly I would recommend it to anybody buying tickets
The website was easy to use on my mobile. Don't get the fees. No worries. Still paid. Hopefully the Lightening wins. Otherwise buying this ticket would have sucked.
The service charge is crazy expensive. I only paid the high fees because tickers are a Christmas gift. Hope the show is worth it!
Easiest website Ive used to purchase concert tickets.no spam or annoying pop ups to deal with either.
Answer: In my case, they sent e-mail that the tickets would be forthcoming. When I failed to receive them the week before the concert, per e-mail download as promised, I called their #, the person on the other end told me that it was will-call at the box-office with the copy of the e-mail I needed to bring. The box office told me that as a 2nd line seller, they did not keep them there. When I called to ask why they did this to me and demanded re-imbursal, they sent the tickets per e-mail download THE DAY AFTER THE CONCERT. They tried to cover their tracks with the credit card company, the problem for them was that the time stamp of their sending the tickets reflected the day after the concert. So essentially, they are not even competent as rip-off artists.
Answer: So sorry to hear you have been conned by this outfit. Apparently sometimes they DO send valid tickets, so I hope you are one of the lucky ones. I suggest you tell your credit card company (by phone and IN WRITING) that you are disputing this charge. Also tell everyone you know to avoid this rip-off company. I know this doesnt help you now, but in the future buy tickets only from Ticketmaster (I've never had a problem with them). Good luck.
Answer: I couldn't even open the download so I called the number and all I got was an answering system to send email and I did but no reply from them so the next day a call about 50 times until I got someone. After getting transferred to 3 different people and waiting about an hour for the supervisor the guy told me no refunds are allowed but money is 100% guarantee if it doesn't work at the time of the event. So I'm praying to God they are good the event isn't until the end of November
Answer: They are scoundrels. I know where their office is and went by there recently. I am laying out a plan.
Answer: If you have already purchased your tickets from this outfit, good luck. They sent me tickets for a concert in Tennessee and I asked for and live in Florida. They said it was MY mistake and that I asked for TN. They supposedly tried to resell the tickets and couldn't so I was out $300.00 for two tickets. They have something like 130 complaints and are a scam outfit. Next time order elsewhere and good luck with these tickets.
Answer: I just cancelled my order because they never sent the tickets. At least you got yours so maybe they will be okay. I would call the arena where the event will be and ask them how many issues they have had with this company. I emailed five times and they always sent an automated response back. Then, when I was in a meeting at work they finally called and the number just read, "33333" when they called me. No return phone number... very strange. They left a message to call them so I did immediately after my meeting (15 minutes)... the automated system was up and did not allow me to speak with a person. Thus far, I have never spoken to a real person when I call their number. I disputed the purchase, got my money back and bought tickets for much less at StubHub. I was surprised because my last tickets at Stubhub were kind of expensive... but these tickets (McCartney) were not too crazy expensive. Anyway, best of luck, and I would make a back up plan.
Answer: You will get your tickets, but they will likely have someone else's name printed on them. Worst of all, they will most likely not be honored at the gate/box office. My advice is to get a refund NOW and buy tickets from a reputable outlet like Ticketmaster. City Online are thieves and scammers. See my review about James Taylor concert in Norfolk, Virginia.
Answer: Contact the venue, give them all the details on the tickets received and verify if U will be able to legitimately use the tickets, considering the issues with this company that are so overwhelming. My experience reviewing all the people who describe their issues with them is that even if the tickets are usable, the overpayment is so excessive that it would have been better dealing with the regular ticket outlet for the venue.
Answer: Yes Ann, you will get your tickets. You just over paid by a HUGE amount... but other then that, the company is legit. They are just robbers the way they do it... thats all. Have a good time and yes, at least now you learned a lesson (like all of us on this site);-)
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