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OnlineCityTickets

3.8

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

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New Jersey
2 reviews
0 helpful votes
Follow Eileen G.
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User friendly website and easy to use. Good description of tickets available, and the process, policy and terms, were well presented and explained. But $20+ in service fees. Come on people! You turned a $68.00 into a $90. Ticket in one click. Ouch!

Date of experience: December 4, 2017
Arizona
1 review
0 helpful votes
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Tickets were reasonable price, but they charge close to $20 a piece in "service fees", okay maybe there's more behind the scenes that I'm not understanding. However there's more, there's a fee for the instant download as well. For what? Convenience? There shouldn't be a fee to not have someone need to hold my ticket or to not have it shipped by a mail carrier. Absolutely unbelievable.

Date of experience: December 3, 2017
Minnesota
1 review
0 helpful votes
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I just do not understand why there are charges to download tickets... we are printing them off. Other places do not charge from my experience. To have $55 in fees per ticket... outrageous.

Date of experience: December 3, 2017
Delaware
1 review
0 helpful votes
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Easy but...
December 4, 2017

Easy to order but high fees. Of course if you want to see this show, you have to pay the piper. Then you have to generate 100 words even if your message is short.

Date of experience: December 3, 2017
New Hampshire
3 reviews
1 helpful vote
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OUTRAGEOUS!
December 3, 2017

Site is easy to use, does not show your exact seat and the service fees are OUTRAGEOUS! I have no clue why; even if I drove to DCU, picked up the tickets, brought them home and scanned them to sell and e-mailed them: it would not cost me $40+? There is no bargain here! Why do ALL of these ticketbrokers have to take advantage of people who just want to go out, have a dinner and see a show for under a $100pp

Date of experience: December 3, 2017
Tennessee
1 review
0 helpful votes
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Scalper Prices
December 3, 2017

I was directed to this site from the Ryman Auditorium site and thought I was buying tickets at face value but I was really paying twice as much. What a scam.

Date of experience: December 3, 2017
Colorado
2 reviews
0 helpful votes
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Easy!
December 3, 2017

Easy transaction! Great follow up concerns. Would use your site again and again. Totaly recomend for quick and easy purchase and nice follow up email.

Date of experience: December 2, 2017
Tennessee
2 reviews
0 helpful votes
Follow P P.
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When I was ordering tickets that were very expensive to start with, I didn't see how much the additional fees were until the purchase was made. I hope and pray my seats will be good. The selection of section/seats was vague. I don't like surprises! Especially, when people are coming from out of town to go to the concert as a birthday gift. I'll update my review after the concert.

Date of experience: December 2, 2017
Canada
1 review
0 helpful votes
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Prices are EXORBITANT, Fees are insane, site is fairly easy to navigate. They inundate you with emails, sometimes 3 per day. Nowhere does it say that the prices are in US funds, so on top of super expensive tickets, ridiculous fees, and the privilege of printing my tickets at home for an EXTRA $7.50, I have to pay another 30% exchange. Do yourself a favor, go directly to the box office of the venue where the event will take place, your pocketbook will thank you and you'll know what you'll be getting.

Date of experience: December 2, 2017
Georgia
2 reviews
0 helpful votes
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What the fee?
December 3, 2017

The fees for the tickets were ridiculous. I do not understand why fees should be so high for such a simple task as sending something electronically. I will only use this again if absolutely necessary.

Date of experience: December 2, 2017
Wisconsin
1 review
0 helpful votes
Follow Cheri S.
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I was very disappointed to see that for 4 tickets i paid nearly 200 in fees. Also, I couldn't see the actual seat numbers until the purchase was completed. Not super pleased with the experience.

Date of experience: December 2, 2017
Laurel H.
Canada
1 review
0 helpful votes
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Steep service fees...
December 3, 2017

Well, the tickets were fast in coming to your email and the site is used with ease but overall with the expensive service fees, I likely will purchase tickets another way for next event.

Date of experience: December 2, 2017
Arkansas
1 review
0 helpful votes
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Outrageous Fees
December 2, 2017

You should be ashamed to have such high fees on each ticket. This is a family event and a $15 fee for a four year old boy is ridiculous.

Date of experience: December 2, 2017
Virginia
1 review
0 helpful votes
Follow Bob D.
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I had to buy tickets blindly. The only guide showed sections without detailed row/seat information. I was informed row z, section 103 and thats it, no picture of wher town is

Date of experience: December 2, 2017
Texas
3 reviews
0 helpful votes
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The site was easy to use but to charge that high of a service fee is ridiculous. The ticket prices have already been inflated enough.

Date of experience: December 2, 2017
New Jersey
1 review
0 helpful votes
Follow Sarah F.
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I thought etickets could be scanned right off your mobile device, but I found out they can't be. Don't have a printer sohave to go through alot of channels to get them printed.

Date of experience: December 2, 2017
Canada
1 review
0 helpful votes
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This worked out great
December 3, 2017

This worked out greatIt was a good experience everything went well through quickly I would recommend it to anybody buying tickets

Date of experience: December 1, 2017
Nebraska
1 review
0 helpful votes
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The website was easy to use on my mobile. Don't get the fees. No worries. Still paid. Hopefully the Lightening wins. Otherwise buying this ticket would have sucked.

Date of experience: December 1, 2017
New York
1 review
0 helpful votes
Follow D W.
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The service charge is crazy expensive. I only paid the high fees because tickers are a Christmas gift. Hope the show is worth it!

Date of experience: December 1, 2017
Illinois
1 review
0 helpful votes
Follow LaDonna S.
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Super easy
December 3, 2017

Easiest website Ive used to purchase concert tickets.no spam or annoying pop ups to deal with either.

Date of experience: December 1, 2017