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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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My tickets show a lower price than what I paid. I assume it is because I went through a 3rd party. The process was really easy though, so that was nice.
This place took my money. I was trying to get tickets to a play for my children. It gave me an option for seats A-Z for a price. I was given seats Z. I later found out that the seats they gave me were half the price on a different site. When I emailed them asking for closer seats to A for what I paid or refund me at the price the seats should have been, they refused and told me to sell the tickets if I was unhappy. They charged me double for my tickets. Don't be scammed by them.
Update: Onlinecitytickets called me and gave me in store credit, for the amount I felt they took, to use in the next 6 months. I will still have to buy from them again but I will be more careful and I am not at a complete loss of money.
They were very fast to respond to my complaint after telling them about my reviews. I hope this helps others in the future.
Process was fast and easy but $300 tickets became $399 tickets for an online electronic ticket sale. $99 is 25% the ticket cost for admin fees. That was the only disappointing factor in my purchase.
My wife bought me tickets to a Bob Seger concert for my birthday. Concert was cancelled and as of two months later, nothing rescheduled. Contacted them for a refund- it WAS a birthday present and that's now long past... They will not refund my money at this point. $400, Completely Ridiculous.
Searched high and low for tickets to a show for my parents Christmas present. Was willing to pay approximately $150 each. I found them here and they werent horrible seats so I purchased. After fees and taxes the total was nearly $400. Was able to immediately print the tickets and to my horror, printed on the tickets was their face value of $55.00! Beyond pissed for being ripped off and I had to print the receipt so my parents didnt think I got them a cheap and crummy gift. Ridiculous that theaters cant sale their own tickets. People might be more willing and excited to go to shows if we werent being charged an arm and a leg for mediocre seats.
It said WE, meaning they received my order, I'm not sure if I hit the right link at the right time. I HAVE NOT recieved anything. Only confirmation of purchase...
Loved that you offer insurance. I've missed events recently for being sick and lost the money for the tickets
The overall experience buying my tickets for the WWE LIVE Holiday Tour was an excellent experience. I'll definitely be using this online process for future events... keep up the good work!
Paid a lot of money to get two seats not next two each other. No warning that this was a possibility. Never would have bought.
Tickets were easy to order, I would have liked to choose the row due to taking a child, just hoping they are low enough in the section that he can see it and enjoy it!
I accidentally bought balcony seats and immediately tried to change them to better seats. This organization refused to exchange or cancel my purchase. I am extremely disappointed by this and will inform everyone of the terrible service I received. Zero help. Joey Bortnick
The process of purchasing the tickets was very easy. The tickets came straight to my email address and was very easy to print off. So far everything was very easy and straightforward.
The inability to look at the actual seats (just the area) is frustrating and the added costs - especially the "email delivery" charge (I mean, seriously?!?!?) are exorbitant.
If I could give this 0 stars and still write a review, I would! I cannot believe what a ripoff this was! Bought tickets for a show in Canada, and with the way the prices were displayed assumed I was paying in Canadian dollars. Until I saw the FX charge on my credit card statement I didn't realize that the prices were in US. Technically, yes there is a disclaimer stating that all purchases are in USD, BUT it's a single line of text that appears AFTER the terms and conditions so that your chances of reading it are minimal - sneaky and misleading!
My two $85 tickets ended up costing $235! And $7.50 to download the tickets? Really? Ridiculous!
Always buy from stub hub. Thanks for 20.00 discount it's a positive perk. I am a comparing shopper, thanks again!
The tickets were very easy to purchase but the service charges were a little high for my taste. I was only given the option to immediately print my tickets and then I was charged $20 per ticket for service fees for that option. Then a $7.50 fee for home printing.
When I originally signed on to buy tickets, it was listed under Wells Fargo or Ticketmaster. Once I Placed the order I realized it was a re-sell ticket service. When I received the tix that I paid a total of $200 and change for, I realized the actual tickets were $40.00 a piece, then the upcharge, then a $25 per ticket fee. Never again. I guess I need to pay more attention when I hit "purchase tickets."
I just bought three tickets as a gift. The price of $196 per ticket was already outrageous, then, come to find out, they charge $60 more per ticket! But, wait, thats not greedy enough: they then charge $6.95 to send you a text message! Rip off right and left. I called and complained. I plan to do that once a day for the next ten days. Maybe theyll get the message since all calls are recorded. I suggest all you unhappy customers do the same.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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