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OnlineCityTickets

3.8

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

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Pennsylvania
2 reviews
0 helpful votes
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Concert Tickets
January 22, 2018

Great experience, fast and easy, no hassle. Thank you for making this so simple. Will return for sure

Date of experience: January 20, 2018
North Carolina
1 review
0 helpful votes
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Received online tickets
January 22, 2018

Tickets were easy to order online. Great seats. Looking forward to the BonJovi concert in April. Girls night out.

Date of experience: January 20, 2018
Arizona
1 review
1 helpful vote
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High Fees
January 20, 2018

Seems like a good site but the fees are way too high. On top of that $6.95 fee for email delivery. Got cut in the spurt of the moment this time but will not buy from them again.

Date of experience: January 20, 2018
Wisconsin
1 review
0 helpful votes
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Too expensive fees.
January 22, 2018

Under "name" on the tickets is the name "Tommy Sanjaya". Whose name is this since it isn't mine? I just want to make sure that these tickets are in fact for me.

Date of experience: January 20, 2018
Massachusetts
1 review
1 helpful vote
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Do NOT order from them!
January 20, 2018

Bought tickets to an event in December for an event January 20. The email said the tickets would be released on January 17. January 17 comes and goes, no tickets. Contacted Online City Tickets saying we didnt receive the tickets. They said the seller would release the tickets as soon as they were available. January 19, still no tickets. Contacted the vendor again, they said the tickets would be released by the end of the day. Day of the event, still no tickets. Missed our event because we never got the tickets we were promised DAILY for three days leading up to the event. Horrible customer service transferring you from department to department with no tickets. They were unable to fulfill our order and we missed our event entirely. DO NOT ORDER FROM THESE SCAMMERS!

Date of experience: January 20, 2018
Connecticut
3 reviews
0 helpful votes
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The site was easy to use. The only thing I didn't like was that I could pick a section but not a row or specific seats. There also was no diagram of the rows, just the sections. I would use them again because they are the only game in town.

Date of experience: January 20, 2018
Massachusetts
1 review
0 helpful votes
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Fantastic
January 22, 2018

Best way to find tickets so excited to be able to redeem great seating best venue to attend a concert I would definitely purchase again so easy to do have seeen other concerts this is the best

Date of experience: January 20, 2018
South Carolina
1 review
0 helpful votes
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This was my first time buying tickets. And it was pretty quick and simple. Very satisfied with how smoothly everything went..

Date of experience: January 20, 2018
Texas
1 review
0 helpful votes
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Extra fees
January 22, 2018

Easy to buy. I feel 6.95 to send by email is too much. Glad I get to see these bands anyway even if all the fees did ad more than 60.00 to the price

Date of experience: January 20, 2018
California
2 reviews
0 helpful votes
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Good
January 22, 2018

The ordering process was great. Customer service is great. The only thing is there should be a way that the actual purchaser (me) who are currently bought the tickets should be somewhere on the ticket. Not just the reseller of the ticket.

Date of experience: January 20, 2018
California
1 review
0 helpful votes
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Confusing
January 22, 2018

Would rather have paper tickets but wasn't given the choice. Didn't have the app for flash tickets and don't like to give personal information like full birthday etc. has nothing to do with the purchase you already had my credit card. But all done now so hopefully it works.

Date of experience: January 20, 2018
Oregon
1 review
0 helpful votes
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Super easy
January 22, 2018

Service fee a bit high, but overall very easy purchase process. Think you might want to consider your service charge fee. Ticket prices are high enough, then to add another $40 per tickets was a shocker.

Date of experience: January 20, 2018
Georgia
1 review
0 helpful votes
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Quick
January 22, 2018

Easy to order online and quick delivery. Service charges were crazy. Otherwise, it was good. They want 100 characters but I dont have anything else to say. Lol

Date of experience: January 20, 2018
Utah
1 review
0 helpful votes
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Thank you for this chance to see a band I've know for so very long. And now I get to see and enjoy there music as I have always wanted. So I thank you for this chance!

Date of experience: January 20, 2018
Michigan
1 review
0 helpful votes
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Over priced surcharges.
January 20, 2018

The initial ticket prices are fine but the charges you see when you are about to check out are ridiculously high and should be fixed.

Date of experience: January 19, 2018
Texas
1 review
0 helpful votes
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I clicked on floor tickets but when I received the confirmation email it showed the tickets at a different section but at the same price. Which was a huge price difference. Hopefully, they will correct this but unlikely. Be careful before you confirm your order.

Date of experience: January 19, 2018
Carol A.
New York
2 reviews
1 helpful vote
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Extra fees way too much.
January 20, 2018

The process of buying was very easy, but the extra fees tacked on were exorbitant considering the ease of completing the process electronically.

Date of experience: January 19, 2018
Vermont
1 review
1 helpful vote
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Suprised service fees
January 19, 2018

I was really excited to find me and my room mates great seats for a show we all wanted to see at a decent price, but when I went to check out the service fees almost made the tickets not worth buying. Why I did buy them was that they were still great seats at the same price that other not so great seat would have been.

Date of experience: January 19, 2018
Florida
2 reviews
1 helpful vote
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Too many extra fees
January 19, 2018

Tickets were more than face value but not by much, the added fees are pretty heavy adding about another $100 or the equivalent of a nearby seat price. You pay for not being first up on the web.

Date of experience: January 19, 2018
New York
1 review
0 helpful votes
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Great shopping
January 20, 2018

I just googled tickets for James Taylor and Online City Tickets came up. I looked at the seating chart, picked where I wanted to sit and what I could afford, and bought the tickets. Fast and easy. I will definitely choose them again.

Date of experience: January 19, 2018