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OnlineCityTickets

3.8

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

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Illinois
1 review
0 helpful votes
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Superb!
January 26, 2018

Rapid turnaround! My tickets were in my in box before I even had a chance to close out of my browser. Now that's service!

Date of experience: January 25, 2018
Illinois
1 review
0 helpful votes
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Keith Urban Tickets
January 25, 2018

Overall it was pretty easy to get the tickets. A little hard to get the exact seats that I wanted, but it worked out.

Date of experience: January 25, 2018
Indiana
1 review
0 helpful votes
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Real ticket
January 25, 2018

Seeing that its Elton Johns last concert, it would have been nice to have the actual ticket for a keepsake. Not an eticket. Seeing that the service charge is a little steep, the tickets should be mailed.

Date of experience: January 25, 2018
Indiana
1 review
0 helpful votes
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Elton John Tickets
January 25, 2018

Kevin was an excellent representative. He was extremely patient with me in finding the best seats. Very pleasant young man with excellent manners.

Date of experience: January 25, 2018
Florida
1 review
1 helpful vote
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Vague & Overstated
January 25, 2018

I can't in good conscience purchase tickets through this service again. If not for the fact that the artist whose show I bought them for is never on tour; I would have driven to the theatre myself to purchase them. The surge charge for printing them in my own home is astronomical. Thanks but no thanks.

Date of experience: January 25, 2018
Georgia
1 review
1 helpful vote
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Regret buying this
January 25, 2018

Ticket I got is actually cheaper then what I paid, and there are too many fees like wtf, basic delivery $14!? I live down the road lol I've never paid basis delivery for $14

Date of experience: January 25, 2018
California
1 review
0 helpful votes
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Very disappointed cost of tickets were three times as much as face value. Will never use again. What a rip off.

Date of experience: January 25, 2018
Massachusetts
1 review
0 helpful votes
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Brit Floyd has been on my wish list for quite a while, and getting my hands on these tickets for a pretty reasonable price is fantastic!

Overall process was pretty straightforward!

Date of experience: January 25, 2018
Jim R.
Texas
1 review
0 helpful votes
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Easy and fast
January 25, 2018

Navigating the site was easy and purchasing from the listed options was easy. However, it's still unclear exactly I'll be sitting for the concert. I know which row I'll be in but not where in that row I'll be seated. Also, the fees over and above the listed ticket price were surprisingly high at check out.

Date of experience: January 25, 2018
Arkansas
1 review
0 helpful votes
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Simbaaa
January 25, 2018

A+service, very simple and easy to use. Great prices. I didn't think I could ever afford to see the Lion King on Broadway. I thought it was just something I would faintly remember from my childhood from when my parents took me. But here we are. Thank you OnlineCityTickets. I know I am not the only woman you have blessed in your years of existence.

Date of experience: January 25, 2018
Israel
1 review
0 helpful votes
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Ticket shopping
January 25, 2018

Easy to use site for ordering tickets, although the service charge per ticket I find to be a little steep. If the thstvfee were better explained it might be easier to swallow

Date of experience: January 24, 2018
California
1 review
0 helpful votes
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Easy and fast
January 25, 2018

It was very easy and fast to get my tickets. And it's to a bucket list concert so I'm really happy. Looking forward to Elton John in 2019

Date of experience: January 24, 2018
Oregon
1 review
0 helpful votes
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Fees were a bit high!
January 25, 2018

Easy enough to order but the fees I thought were a little higher than I would have expected. And to be charged for the email delivery seemed extreme.

Date of experience: January 24, 2018
California
1 review
0 helpful votes
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Quick & easy
January 25, 2018

Very satisfied with the quick & easy process of ordering my tickets. I works definitely order again for you

Date of experience: January 24, 2018
California
1 review
0 helpful votes
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Wonderful site very easy to use. Would use again thanks for the great tickets and good prices. The website was easy to read and understand. Everything was very well laid out. Thanks again and again. Kathy

Date of experience: January 24, 2018
Texas
1 review
0 helpful votes
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I didnt like it... the site kept on glitching out... not How I thought it would be cant wait to have my tickets that I ended up paying 10 dollars more for an its still going to be here in the same day as the shipping on top what a ripoff

Date of experience: January 24, 2018
Ohio
1 review
0 helpful votes
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Good
January 25, 2018

The site is easy, the people are a great help, fast, easy and reliable. I am thankful and excited for the event.
Thank you. :)

Date of experience: January 24, 2018
Georgia
1 review
0 helpful votes
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I have purchased tickets before this was by far the fastest and easiest experience I have ever had. Thank you for making this so simple.

Date of experience: January 24, 2018
Washington
1 review
0 helpful votes
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Very smooth
January 25, 2018

Thanks for u easy understanding website. It was very easy, didnt have no problems getting to what I need. Very grateful.

Date of experience: January 24, 2018
West Virginia
1 review
0 helpful votes
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Whatever
January 25, 2018

Yes, fees were outrageous but really wanted to see this show. And they make you enter 100 characters for a review so i'm just trying to fill this up.

Date of experience: January 24, 2018