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OnlineCityTickets

3.8

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

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New York
1 review
0 helpful votes
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Expensive Fees
February 2, 2018

The process and seat selection were easy but the fees for instant download tickets were almost 1/3 of the price of the tickets. The fees are ridiculous.

Date of experience: February 1, 2018
Florida
1 review
0 helpful votes
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Fast as a breeze
February 2, 2018

Easy and Quick. My agent was nice and speeded up my request as he knew I was short for time. Very professional and thorough. Thank you Rob.

Date of experience: February 1, 2018
California
1 review
0 helpful votes
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More info
February 2, 2018

I would like to see where my seats are and what the fees are up front. If I need 100 characters to post this review then I am posted nonsense. A review should be what I think is the amount of characters it need. I honest review is not forced to write a 100 character review. That is just trying to make it look better to whomever you are trying to impress. It does not impress me. I'm not sure I have 100 characters yet so...

Date of experience: February 1, 2018
California
1 review
0 helpful votes
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We bought 3 tickets for the Met thinking we were on their site. No mention of additional fees that was noticeable. Our CC was charged an additional $200 for their fees! No refunds or cancel. Beware!

Date of experience: February 1, 2018
Washington
1 review
0 helpful votes
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Time will tell
February 2, 2018

First time using this website so am hoping for the best. If the experience is good, I will improve the rating. If they turn out to be a scam I will reduce the rating. It will be up to them to deliver on their service.

Date of experience: February 1, 2018
New Hampshire
1 review
0 helpful votes
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So so
February 2, 2018

This web site hard to navigate. Cannot get anyone on phone or chat to help. Problem finding parking premium.

Date of experience: February 1, 2018
Canada
1 review
0 helpful votes
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Shows 207$ each. Buys 2 total charge 547$. Get a confirmation but got charged 694$. A real scam don't buy from this web site.

Date of experience: February 1, 2018
Colorado
1 review
0 helpful votes
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High Fees
February 1, 2018

I have learned my lesson. Not only were the ticket prices double then two different fees were added, $7.50 for ticket delivery through Flash Seats and $85.40 for this site's fee! Next time I will order earlier and use a different method.

Date of experience: February 1, 2018
Texas
1 review
0 helpful votes
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Disney on ice
February 2, 2018

Its always nerve wracking to buy online. But it went through. Im bummed the e tickets wont be delivered until the day before the event though.

Date of experience: February 1, 2018
California
1 review
0 helpful votes
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Quick and easy
February 2, 2018

As an older woman, sometimes it is very confusing to shop online. This was very easy and quick. But so very expensive!

Date of experience: February 1, 2018
New York
2 reviews
0 helpful votes
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Horribly OVERPRICED
February 1, 2018

I feel like I got scammed. The site tells you that the prices might be over the ticket price by 400%? This is ridiculous. What are your options? You don't know the ticket prices until after you buy - assumed in good conscious that they were slightly over retail ticket price.

Date of experience: February 1, 2018
Germany
1 review
0 helpful votes
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Im lost?
February 2, 2018

I bought tickets that dont even go on sale for 2 more days and I didnt realize it till after. How is this possible? Did I just spend close to $300 on fraudulent tickets?

Date of experience: February 1, 2018
California
1 review
2 helpful votes
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Fast! And easy!
February 1, 2018

Awesome! Didn't think I would find tickets 2 days before the concert! But it was quick and easy!

Date of experience: January 31, 2018
Texas
1 review
0 helpful votes
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Annoying
February 1, 2018

At first i gave this site 5 stars and the title to my review was fine. When i didnt have much opinion about the site and only typed a couple words in the review, it said that i needed to wite 100 characters. This annoyed me even more so i down graded my review and wasted this much time of my life typing this.

Date of experience: January 31, 2018
Florida
1 review
3 helpful votes
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Confusing
February 1, 2018

I just realized tickets for this concert go on saw tomorrow. Are my tickets legitimate? I am trying to reach out to someone via the chat but am not getting a response

Date of experience: January 31, 2018
California
1 review
0 helpful votes
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The service fees are insane! I could have purchased another ticket for the price of the service fees. Stop being a greedy corporation.

Date of experience: January 31, 2018
Florida
2 reviews
0 helpful votes
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Using the site is realatively easy. PayPal was also offered as a payment choice with is also a guarantee to your purchase. The only downfall is the really heavy fee's added to the purchase and then add on a download fee too. But I have my tickets and my wife is happy. Happy wife happy life.

Date of experience: January 31, 2018
New York
1 review
0 helpful votes
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Fees are too high
February 3, 2018

Although the tickets were automatic and easy to get, the service fees were almost $35 a ticket plus they charged $7 to electronically send me the tickets to print myself. It would have been cheaper for me to drive to buffalo and buy them at the box office. Which is what I will do from now on.

Date of experience: January 31, 2018
Michelle A.
Idaho
1 review
1 helpful vote
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Crummy Policy
January 31, 2018

I ordered two tickets and 1 minute later realized I ordered them for one day before I was able to attend. Your policy - no refunds no exchanges, etc. and I am to try to sell them myself - ridiculous and I will never use your website again. Shysters!

Date of experience: January 31, 2018
Minnesota
1 review
2 helpful votes
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I was kind of ok with paying the $12.50 processing fee because I know thats how the company makes its profit. However, to charge another $7 and change for downloading the pdf and not even offer an option is unexcusable. Downloading the tickets shouldnt cost anything since this method should actually be saving money. How can we, the customers, be charged to download a pdf file with our tickets. I would agree if it was being Fedexed but to pay for getting an email with a pdf is just wrong.

Date of experience: January 31, 2018