Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of OnlineCityTickets

OnlineCityTickets

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate OnlineCityTickets?
grey stargrey stargrey stargrey stargrey star

OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

We monitor reviews for authenticity

France
1 review
0 helpful votes
Follow Julien R.
Unfollow Julien R.
Share Review
Report Review

Easy to find what I want, ticket was cheap. But the service price (27$ by ticket) is a little bit expensive.

Date of experience: February 7, 2018
Canada
1 review
0 helpful votes
Follow KERONE F.
Unfollow KERONE F.
Share Review
Report Review

As noted by a few reviewers, I was surprised it price ended up being billed in US funds and the high service charges. The website was fairly easy to use but it took a while to realise that my e-tickets would not be sent to me until just before or on the date of the event!

Date of experience: February 7, 2018
California
4 reviews
0 helpful votes
Follow Barbara H.
Unfollow Barbara H.
Share Review
Report Review

It was easy to obtain these tickets, however, the prices become way more expensive with being marked up, service charges and charge to email them.

Date of experience: February 6, 2018
Canada
1 review
0 helpful votes
Follow Steve B.
Unfollow Steve B.
Share Review
Report Review

Ted is a professional
February 7, 2018

Very good service and almost enjoyable. Only wish that the service was in Canada. It was a surprise to find out the value of the tickets were in US dollars. This is why I called the 1-800 number. Anyways payed the US price and got my eTickets. Thx Ted.

Date of experience: February 6, 2018
Illinois
3 reviews
0 helpful votes
Follow Ronald H.
Unfollow Ronald H.
Share Review
Report Review

Happy
February 7, 2018

Thanks for making purchasing my tickets so easy. Calling and ordering was a breeze. The lady was well informed about what i was looking for. I will definitively ask for Lilly next time, dhe even asked if we needed help finding parking seeing as we have a need for handicap seeting and handicap parking also.

Date of experience: February 6, 2018
Maryland
2 reviews
0 helpful votes
Follow Kim C.
Unfollow Kim C.
Share Review
Report Review

I found this very user friendly and Im over 50. Enough said! The options for ticket deliver, payment, and price points make it a great site for anyone.

Date of experience: February 6, 2018
New York
1 review
0 helpful votes
Follow Huldie R.
Unfollow Huldie R.
Share Review
Report Review

Fast safe and easy
February 7, 2018

This is my second time using this site for tickets.
I like being able to make the purchase from home fast easy and safe.

Date of experience: February 6, 2018
Massachusetts
1 review
0 helpful votes
Follow Colleen G.
Unfollow Colleen G.
Share Review
Report Review

Impulse Purchase
February 7, 2018

So I bought these tickets on a complete impulse buy! I saw an ad on Facebook for the show and thought for sure there wouldnt be any tickets left, especially since its so close to the date of the show! But to my surprise I was able to buy very affordable floor seat tickets! $43.00 Each! Best seats in the house! Definitely looking forward to this Thursday!

Date of experience: February 6, 2018
New York
1 review
1 helpful vote
Follow Michael P.
Unfollow Michael P.
Share Review
Report Review

Ridiculously expensive
February 6, 2018

$80 more in fees than just the tickets themselves. Will absolutely never buy through here again. It's insulting.

Date of experience: February 6, 2018
Georgia
1 review
1 helpful vote
Follow Mary P.
Unfollow Mary P.
Share Review
Report Review

Confusing, a rip off.
February 6, 2018

I was sent a link to this site by mistake. I want a full refund. I am a senior citizen who was sent a link by mistake to this site. I thought I was getting good tickets at $50 each. It ended up costing me $142.67. I got $15.00 tickets. Could have purchased them outright for a little over $42

Date of experience: February 6, 2018
Georgia
1 review
0 helpful votes
Follow Stephen S.
Unfollow Stephen S.
Share Review
Report Review

So far so good
February 7, 2018

So far so Good. The fees were pretty steep for sending the download. But I hope to have a great time at the event. Go Dawgs! Sick em woof woof woof

Date of experience: February 6, 2018
Massachusetts
1 review
0 helpful votes
Follow Dan N.
Unfollow Dan N.
Share Review
Report Review

Very helpful, personable
February 7, 2018

I really appreciated the customer service that I received and the concern for my concert experience. Andy was very helpful finding the best option for me, I definitely will be calling back.

Date of experience: February 6, 2018
Arizona
1 review
0 helpful votes
Follow Dean O.
Unfollow Dean O.
Share Review
Report Review

I checked another web sight, and the charge for the tickets was more, although I don't know about the handling charge, or the e-mail download charge. I seen Skynard with 2 other bands back in the 70's for $4.00. My how things have changed!

Date of experience: February 5, 2018
Texas
1 review
0 helpful votes
Follow Edel C.
Unfollow Edel C.
Share Review
Report Review

Outstanding!
February 7, 2018

Very easy to follow, without the intricate formats other sites use. Very detail infornation, and very quick turn-around E-mail response.

Keep up the good work.

Date of experience: February 5, 2018
Tennessee
1 review
0 helpful votes
Follow Joseph C.
Unfollow Joseph C.
Share Review
Report Review

Easy purchase
February 6, 2018

I was able to download and print the tickets after the purchase. I just hope no one was able to download the same tickets.

Date of experience: February 5, 2018
Ohio
1 review
0 helpful votes
Follow Dustin w.
Unfollow Dustin w.
Share Review
Report Review

Little confusing
February 6, 2018

To many emails at once it should all be broken down. I was not sure how to respond to this email as I have not received anything except a confirmation..

Date of experience: February 5, 2018
California
1 review
0 helpful votes
Follow Nuk G.
Unfollow Nuk G.
Share Review
Report Review

Goid service
February 6, 2018

I enjoyed my service with you guys good service happy i purchase a ticket through you guys looking forward to my trip i cant wait im very excited about it thank you

Date of experience: February 5, 2018
Massachusetts
1 review
0 helpful votes
Follow TINA B.
Unfollow TINA B.
Share Review
Report Review

QUICK
February 6, 2018

HAVENT DOWNLOADED YET BUT LOOKS LIKE A LOT OF STEPS TO IT. ALSO SAYS JOHN ELW. SENT ME MY TICKETS. I HOPE EVERYTHING IS EASY AND LEGIT OR YOU WILL HEAR FROM ME AGAIN. THANK YOU

Date of experience: February 5, 2018
District of Columbia
2 reviews
2 helpful votes
Follow David W.
Unfollow David W.
Share Review
Report Review

Received my e-tickets today and they are for seats that I did not pay for. They are in a different section and a cheaper price. If I wanted a different section, I would have selected different seats. Don't even try to call and speak with Customer Service since they do not answer.
Last time I use this service

Date of experience: February 5, 2018
Florida
1 review
0 helpful votes
Follow Kevin M.
Unfollow Kevin M.
Share Review
Report Review

2 Legit 2 Quit
February 6, 2018

If you are a procrastinator like I am, you usually wait until it's too late to buy the tickets... I've bought Bucs vs Falcons tickets in the past and it worked beautifully and now most recently Allen Stone tickets (that were sold out at the vendor website) and I was able to get 3 tickets just after they got sold out! The prices are more because well quite frankly, you probably waited too long to get the good prices from the original vendor dummy... (aka me) so take it as it is and get the tickets you REALLY want for more expensive... but hey I got them, so I'm not mad! --- Kevin Me.

Date of experience: February 5, 2018