OneTravelReviews 1,673

I booked my cheap flight ($942) on 16th July with onetravel from Iraq to Germany, and on 18th, less then 12 hours into the flight, i still have not got tickets. Numerous international phone calls to them (30 min duration) were simply switching from one "so called department" to another, with "questions about verification process" which seems to be questions of stealing identity. Luckily USD942 was not deducted from my bank account, (i am still checking as sometimes there is no traces about it) as my bank has got strict verification hopefully.

My wife flew home to Australia when my mother, suffering from complications from surgery, was admitted to hospital again. Due to the circumstances we decided to cancel her return flight to Greece, and rebook her to meet me in Colorado.

We both attempted to call OneTravel.com and many times the lines ended the call, and when attempting to call back we would receive "This call cannot be completed as dialed..."

After 2 hours and 4 calls to the customer support number that worked, I finally got a hold of someone who finally gave me the contact information and non-refundable amount of the flight cost.

The customer service was horribly incompetent.

I received an email from billing at OneTravel saying that they will charge us $25 for the cancellation of booking when the booking was never confirmed via email. The reason for our cancellation is that they refused to send us a confirmation email without verifying our credit card details. We got a call from an Orlando and he left a number that when we tried to return the call, the recording said the number does not exist. After that I chatted online to a Kira who tried to help but was essentially useless because she kept giving me these numbers that either did not exist or did not respond. When

We tried other number and were put on hold from call centres from India to Phillipines where they had no idea what to do and put us through to these US numbers that did not respond.

The we got a call back from a person who said they could not confirm the flight without verifying the credit card details. They could not verify the details without getting the card holders work address/ email. This when they already had access to details that we have not even used for the last six years because they wanted to call us on a landline number that we don't use anymore and wouldn't accept our mobile number. So basically they were trying to verify a lot of our personal details that are not required for a transaction like this. I questioned the person about this and asked them how did they get all this personal information and that it was illegal for them to have this information- they disconnected the phone at this point. I am really upset by this breach of privacy.

Worst site to book airline tickets, I booked 3 tickets to india with travel insurance, suddenly i got the email from lufthansa saysyou cancelled your tickets, i contacted luftansa, they asked me contact one travel, they said you have to pay 1850 dollars to rebook the ticket, again i called the luftansa, lufthansa said we only pay money to one travel, one travel informed me we wont pay penny, i am still working with insurance people.

I used OneTravel on May 26,2015 and booked a flight to St. Maarten for the next day and return flight on May 30. I searched several travel sites for the cheapest flight. OneTravel was the cheapest. I was hesitant because of all the bad reviews, but they were fine. I booked my flights easily, was sent an email with the itinerary and conformation numbers. Went to the airport the next day and printed my boarding passes on the kiosk. I would not hesitate to use them again.

As many people know the world of active duty is very last minute. One minute there home and they can go places. The next the minute... well they are across the world and can not go on your FAMILY vacation.
Sadly we spend $994.00 dollars on tickets, and we can not get a penny back. No way.
I have recored the whole conversation even when he tried to say that the insurance company makes the police. And I'm more then willing to share it. I shall also be weighting a blog about all of this. Its sad that so many good men and women die protecting people who don't even pay them any respect.

Now my family is out that money. And there is no way i can take that trip alone. With my three kids one of witch is 2 months old the other just turned 1 and the other 3.
Shoot i don't have enough room on my lap for the two lap babies.

On the way home from our honeymoon, my wife and I were stuck in an airport 24 hours because OneTravel sold us tickets without enough layover time between flights. The first flight that day was late, and no airline would accept responsibility for what they called an "illegal ticket", so we had to pay for room and meals out of pocket.

Calling OneTravel later on to find out their policies, I had to endure bad music, followed by a jarring, screeching burst of static every few minutes, as though they REALLY did not want me to stay on the line. The employee I eventually talked to was polite but unhelpful, so we are now forced to blame OneTravel for costing us extra time and money, as well as causing stress on what should have been the happy conclusion of our honeymoon.

We concluded that it's better to pay more for a real booking service, and we will never use OneTravel again, nor will we recommend it to anyone we know.

I am having a really bad experience with this company. Due to an illness I had to cancel my ticket. From the moment I tried to cancel my ticket its(April 22nd), I can honestly say that dealing with one travel agents was frustrating and unproductive. Their customer service skills are poor and incompetent. Even though I have purchased travel protection insurance, I am still trying to find out who the insurance provider is. Very disappointing! I will never use this website again.

1) I submitted a review expressing my frustration with being severely price gouged on a rental car through Alamo via OneTravel. I paid $454.00 and my husband paid $197. For the same vehicle rented directly through Alamo.

2) A OneTravel customer service representative claimed there was no rental car and that I booked a flight which was cancelled due to an invalid credit card. SO... that said, OneTravel would rather spend their time and effort inventing fictional details than resolve a situation. (see my confirmation in the photos attached)

3) Neither the State Attny General in Florida or Nevada - HUGE TOURIST areas takes lightly: fraud, price gouging or bait and switch business practices.

OneTravel business licenses, write the state attny, general and CC One Travel corporate headquarters. Below are the business license numbers listed on their website:

WK Travel, Inc.
California: CST #*******-40
Nevada: SOT #2007-0081
Iowa: SOT #883
Washington: SOT #*******
Florida: SOT #ST*******

Worst phone system that I have had the displeasure to deal with.

Family and I booked a flight, car rental, and hotel. I looked around for some different deals and decided to change the hotel reservation. I waited on hold for 35 minutes for the representative to tell me that I had the wrong department and attempted to transfer me to the correct one. 30 minutes later I gave up and tried another 888 number they had listed. About 15 to 20 minutes into waiting on hold again, I gave up and decided to email the company instead.

The next day I called back (still had not received an email from a representative, only the automatic message) and we were able to get that issue out of the way. I decided that it was far easier to cancel the hotel reservation all together and go to another site for this. Yay! Only an hour and a half gone for my life!

We had another issue with the car rental. For some reason it had listed the incorrect person as the driver. At first I attempted to go through the car rental company but they were not able to assist. So, begrudgingly, I asked my husband to handle it.

After calling and only being on hold for 25 minutes the representative hung up on him. He attempted to use the chat but it said that a representative would not be available for 16 more minutes. He waited and called yet another number, this time that responded, "Thank you for calling Cheapo Air..." Awesome. 20 minutes later we were finally helped by a wonderful young man!

I still have not received a reply via email, even though on the phone recording it says,"... a representative will respond within a few hours..."

All and all, we will not be using this service again. Once we actually got a hold of a representative that did not hang up on us, it was fine.

But please, be warned.

I booked a one way ticket to SF with One Travel and ended up paying more than if I had booked directly with the airlines, but I accepted that because it was my fault for my not checking more thoroughly. The part that infuriated me is that when I went to check in I was charged for my bag which is free with my credit card. One Travel did not use my credit card and therefore I had to pay AN ADDITIONAL $25.00. When I tried to call them, I got put on hold until finally they disconnected me. I wrote them and email and I'm still waiting to hear back. I've booked United flights with other websites before and this has not happened. In the future, I will make every effort to book directly with the airlines.

OneTravel its $#*! i want buy fily ticket going to china. Then im look for Hotel but not want buy OneTravel first take my money of pay hotel is not air ticket. After the i give
Message: im sorry im cancel Hotel Booking thx

Regards,
Customer Service.
OneTravel.com
Bnt this OneTravel.com take my $50 again now 1week im still dont money back
3/25/15
Other Travel Small IconONETRAVEL.COM
Other Travel... 7310
$3,093.98
3/26/15
Other Travel Small IconONETRAVEL.COM
Other Travel... 7310
$50.00
Guys think this every $#*!.

At first I was skeptical about my transaction because it was really a great deal, plus the negative complaints and reviews online. I reviewed the billing and looks ok to me and even called long distance to confirm my hotel reservation and all came thru easy.
Overall, One travel provided me the best deal, round trip ticket, 8 nights at a 5 star hotel for a great price, my friends and family can't believe. I would fly with them again, the only thing is the 800 number that kept me holding forever with no answer