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Onecom Reviews Summary
Onecom has a rating of 3 stars from 385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 4th among Internet Service Provider sites.
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Thanks so much to Daniel H for his attention - sorted my query out no problem, saved me having to make a phone call!
Prompt and polite service, my question was answered quickly and easily. And no sales pressure to buy anything else..
Helped me out with my problem patiently & successfully. He was polite throughout and listened to my mobile SIM data problems.
Just what we like to hear, thank you for your review Noel. We will be sure to pass on your comments.
Thanks,
Onecom
I wanted to split my companies phones over two separate bills and change the names on the accounts.
Kirsty Jubb at digital Services and Support was incredibly helpful and assisted with every step of this. She helped with forms and answered all my questions and quires promptly. Nothing was too much trouble and I felt very valued as a customer.
Kirsty was very polite and friendly on all her emails.
It would be lovely if all support staff were as good as Kirsty.
Thank you for all your help it is appreciated.
Thank you for sharing your experience, Melanie. It’s great to hear that our teams have looked after you well but naturally it’s disappointing to know you’ve had some issues along the way. We are always looking for ways to improve and to offer a better experience for our customers so it’s important that we receive feedback and we will be sure to pass on your comments.
Thanks,
Onecom
As always I have received excellent service from Onecom.
Replies to emails have been very prompt and informative.
I would therefore have no hesitation in recommending Onecom to anyone who is in need of mobile services etc.
We’re glad to hear that you are happy with the service provided, John.
Thanks,
Onecom
Eurika Z was very helpful today on the Onecom chat site. She provided me with all the relevant information I needed, was very friendly and quick to respond.
Just what we like to hear, thank you for your review Sharon. We will be sure to pass on your comments.
Thanks,
Onecom
As a customer of Onecom, the Digital Service and Support Advisor at Care at Onecom assisted with my query and got results I could not achieve. I appreciate their reliable and efficient support as always.
Great focused communication from Eurika@ Onecom... patience and speed in her response. Followed up by thorough, precise and comprehensive action. Impressed.
I've been putting it off registering a replacement SIM with a new phone especaily as I could not break open the phone to put i the battery and SIM.
Finally did it and used the online chat to sort it out. All done in 5 mins. Woo Hoo. Thank you Daniel H
Thank you for sharing your experience, Louise, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
Very happy with on line contact agent was very polite and answered all my questions and implemented changes I required without fuss
Very Pleased
Just what we like to hear, thank you for your review Michael.
Thanks,
Onecom
Eurika Z was very helpful and answered my query within minutes. Efficient and polite to speak to. A lot better than previous employees I have dealt with at onecom.
Just what we like to hear, thank you for your review Martyn. We will be sure to pass on your comments.
Thanks,
Onecom
My experience with Onecom is mixed I delt with Kirsty via email and she was brilliant. My only complaint was Stu who set up my plan was never available to contact he never replied to my messages or calls and left me a month with no time scale as to when my order was arriving
Had a live chat with James D on onecoms love chat. He was very helpful, informative and effective. I would happily use them again.
Really quick service via WhatsApp. Was told when I started my contract, they can review it after 12 months, contacted over WhatsApp & they lowered my tariff by £8. Was done really quickly & lowered by more than I expected. Thank you!
Thank you for sharing your experience, Elvy. It’s great to hear that our teams have looked after you well but naturally it’s disappointing to know you’ve had some issues along the way. We are always looking for ways to improve and to offer a better experience for our customers so it’s important that we receive feedback and we appreciate you taking the time to provide it.
Thanks,
Onecom
Really efficient and helpful conversation with Kirsty at OneCom just now. Got all the info I needed with no waiting and feel confident that my phone account switch is running smoothly. Also proactive in offering additional advice.
Just what we like to hear, thank you for your review Sarah. We will be sure to pass on your comments.
Thanks,
Onecom
Excellent experience thank you very much, kind and sympathetic approach, most welcome these days.
Regards, F
We’re glad to hear that you are happy with the service provided, Freddie.
Thanks,
Onecom
Used on line chat service and had a quick responce and the operator had activation sorted in moments.
We’re glad to hear that you are happy with the service provided, Tony.
Thanks,
Onecom
Kirsty resolved my issues very quickly and answered all my questions. She kept in touch at all times and made the whole process easy! Thank you Kirsty.
We’re glad to hear that you are happy with the service provided. We will be sure to pass on your comments.
Thanks,
Onecom
Called to update services on vodafone contract via Onecom and had the problem sorted out within five minutes and a network update in place to activate the solution. Excellent service!
We’re glad to hear that you are happy with the service provided, Sue.
Thanks,
Onecom
Onecom must be exceptionally busy at the moment. Livechat responded immediately and answered my query very promptly. Straightforward and to the point.
Thank you to all at Onecom who are keeping us all connected.
From the business
Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Just what we like to hear, thank you for your review Kate. We will be sure to pass on your comments.
Thanks,
Onecom