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Onecom Reviews Summary
Onecom has a rating of 3 stars from 385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 4th among Internet Service Provider sites.
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Contacted Onecom today on livechat, which I don't normally have to do. Eurika was super helpful and efficient.
Just what we like to hear, thank you for your review Julia. We will be sure to pass on your comments.
Thanks,
Onecom
We have just taken out a new mobile phone contract with 5 connections and we encountered a problem with one of the free Entertainment packages that was offered as part of the deal. My issue was passed on to the Care team and a very efficient young lady Eurika Z dealt with it and sorted it out for me within minutes. She has a very professional, calm, kind manner and was very sympathetic to my frustration, and what could have been a lengthy, aggravating process and ongoing issue that could have left us annoyed and disillusioned was resolved very swiftly and efficiently by Eurika. Thank you! That's customer service par excellence!
Thank you for sharing your experience, Suzi, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
Eurika Z was so helpful, quick, friendly and knowledgeable. It was such a relief! I've been having a bad few days with another company's online chat and contact and got nowhere! Thank you.
We really appreciate you taking the time to leave us a review, Antoinette. We will be sure to pass on your comments.
Thanks,
Onecom
Really great web chat service from Daniel H at Onecom when a staff member of ours had lost their iPhone. Quick and super efficient!
We’re glad to hear that you are happy with the service provided, Geraint. We will be sure to pass on your comments.
Thanks,
Onecom
GOT NEW PHONE FROM ONE COM, UNLIKE MY OLD PHONE THIS HAD NO SIM CARD FITTED, WAS NOT SURE BUT NEW NANO SIM CARD OFF MY ACCOUNT VODAFONE WHICH WONT WORK. NOW HAVE HAD TO OREDER NEW ONE FROM ONECOM. WHY WAS I NOT MADE AWARE OF THIS IN THE BEGINNING?
Thank you for sharing your experience, David, this is great to hear.
Thanks,
Onecom
I contacted OneCom regarding my new mobile telephone and other gadgets via 'online chat'. The person who dealt with me, Eurika, was first class. She dealt with me regarding my queries very quickly, comprehensively and, above all, clearly in a language I could understand. Eurika covered all my points and everything is working as it should thanks to her help. An excellent service, thank you, Eurika.
Thank you for sharing your experience, Ernie, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
I tried OneCom today, and Kirsty solved the problem, very helpful and knowledgeable. Very very happy.
Just what we like to hear, thank you for your review Ian. We will be sure to pass on your comments.
Thanks,
Onecom
Excellent and very quick service from Onecom web chat Very Pleased Geraint.
Ive been using ONECOM for over 20years and always found their service excellent
We’re glad to hear that you are happy with the service provided, Geraint.
Thanks,
Onecom
Requested a date of when i can upgrade my phone. Fount out within a few minutes. Good customer service. Thank you
We’re glad to hear that you are happy with the service provided, Anne.
Thanks,
Onecom
Had made mistake of going direct to Vodafone. These guys quickly sorted the issue (although I will know for sure within 24 hours) regarding making international calls.
Fast and efficient online chat service. Quick understanding of problem, clear explanation and prompt resolution. Elysia B was quick, polite and friendly - thank you
From the very start of my dealings with Onecom - 18 months ago - what they were offering was very confused - what I later called "smoke and mirrors". What they promised me never transpired and they fall back on a contract which descended on me with all sorts of other rubbish. They were difficult, at the start, about allowing my wife's phone to go on the account, apparently due to credit issues - but there aren't any. There have been several occasions when calls and texts which were supposed to be free were invoiced: just a few pounds each time, so more of an irritant value. I chased them on the basis that this might stop it happening again. It hasn't
Finally, I found out that after 17 months the monthly credit, worth half the amount I was invoiced each month by Vodafone, had stopped. With 19 months left to run, I was left with a really unattractive deal. Yes, this was part of the contract, but the sales person who I dealt with NEVER mentioned that it would ever stop, she just kept talking about the net monthly cost as if it would go on forever. I negotiated the best deal I could but it's still more than I would have accepted if this had been made clear at the start.
I had a bill query this morning which was sorted out in minutes by the lovely Kirsty J. Very efficient, quick, no hassle and straightforward. Online chat is the way to go. Thank you onecom.co.uk you are leading the way in no nonsense answers to the bewildered technophobe. Without making us feel thick. Highly recommended service
Brilliant customer service from James D using the chat system.
One request and dealt with very promptly, thanks
We’re glad to hear that you are happy with the service provided, Tim. We will be sure to pass on your comments.
Thanks,
Onecom
Required part of my phone contract updated/cancelled. This was swiftly resolved using online chat service. Thanks for your help James D!
We’re glad to hear that you are happy with the service provided. We will be sure to pass on your comments.
Thanks,
Onecom
They are brokers don't own any network. ONECOM to be avoided sell phone and internet contracts you could take directly with the companies in question such a Vodafone. With onecom to be avoided you end up paying a much expensive internet and mobile phone services to cover their commission. ONECOM to be avoided will convince you that by signing up for a three years contract you will save loads of money NOT TRUE. Stay away from ONECON, that's what they are.
Daniel H at onecom sorted my enquiry out in 5 mins, but vodafone failed to sort it in 2 hrs and 3 different agents. Well done onecom.
OneCom have been consistently supportive with our phone accounts for many years but there was no better a time to test relationship than during the Covid-19 pandemic. There are two things we could not live without during the lockdown 1) support from our bank 2) support from our phone company. The banks failed miserably on every level but Onecom always came though. Thank you!
Thank you for sharing your experience, Colin, this is great to hear.
Thanks,
Onecom
I requested this on Livechat and it was carried out promptly and efficiently by Kirsty J - very satisfied.
From the business
Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Just what we like to hear, thank you for your review James. We will be sure to pass on your comments.
Thanks,
Onecom