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Omega Walk

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Welcome to Omegawalk!
Omegawalk is your one-stop online shop for today's most classic and trendy shoes.

By contacting directly with suppliers, we are dedicated to provide you with the latest fashion with fair price.

We redefine trends, design excellence, and bring exceptional quality to satisfy the needs of every aspiring fashionista.


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Omega Walk Reviews Summary

The company has garnered mixed feedback, with customers appreciating the variety, quality, and comfort of the shoes, particularly for specific foot issues. Many noted the appealing pricing and promotional offers, enhancing their shopping experience. However, significant concerns arise regarding sizing inconsistencies, long shipping times from overseas, and challenges with the return process. Customers frequently reported difficulties in obtaining refunds and felt unsupported by customer service. Overall, while there are positive sentiments about the product quality, the company's customer service and logistics require improvement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

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21,790 reviews

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Minnesota
1 review
1 helpful vote
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Terrible Company!
March 30, 2023

I bought some winter shoes from Omega Walk the were not bad quality however they did not fit well. They had straps that looped through metal pieces and no matter what they do not stay in place and they are way to long and there is no way to tighten them. So consequently the shoes are way to loose. I contacted the company with my concerns they did not care! The only options they gave me was to mail them back to China at my expense even though they were shipped out of a warehouse in the US or take a 30% discount. It was cost prohibitive to send them to China so they said they would give me a 30% discount on them. THEY DON'T FIT. No exchanging sizes or getting a different shoe. So, consequently I took the 30% and pitched them. I will NEVER order from them again.
I addition I tried to put a review on the omega walk sight you can't. Also, if you look at reviews there are zero negative reviews. Make you wonder how are the reviews getting on the sight. My opinion is they are fake.

Date of experience: February 27, 2023
Australia
2 reviews
2 helpful votes
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Worst shoes ever!
February 25, 2023

Ordered for a pair of runners, looked legit online.
Took forever to arrive, I had to send them an email.
When they finally arrived, it was shocking! The sole is plastic instead of pure rubber, I ordered for US size 8, they sent me US 6.5
What a total waste of time and money! Too fake to be true they should be ashamed of their products.
I would never recommend these shoes even to the poorest of human beings! I can't even gift this pair to anyone because they are not shoes, but a duplicate of shoes!
The worst shoe ever!

Date of experience: January 25, 2023
New York
1 review
1 helpful vote
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Stay away
January 17, 2023

If you want to wait a month for cheap chinese products with absolutely awful customer service then Omega walk is for you.
I will stick with real companies like Amazon or Wal-Mart

Date of experience: December 18, 2022
Belgium
1 review
0 helpful votes
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Quick and Easy!
December 8, 2022

Quick and Easy! We had a great experience with this store. The whole process was quick and easy. They were always in contact and quick to reply.

Date of experience: December 8, 2022
Spain
3 reviews
1 helpful vote
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Satisfaction!
December 5, 2022

Satisfaction! The company is committed to customer satisfaction and they delivered. I plan to use them again for future orders.

Date of experience: December 3, 2022
South Africa
2 reviews
0 helpful votes
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Great Service!
December 5, 2022

Great Service! Awesome to work with and very good at communication! Would definitely continue doing business with them!

Date of experience: December 3, 2022
Finland
3 reviews
0 helpful votes
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Absolutely Amazing!
December 5, 2022

Absolutely Amazing! I run a program and these guys do whatever it takes to make you happy! Will order from here again.

Date of experience: December 3, 2022
Austria
3 reviews
0 helpful votes
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Great Company!
December 5, 2022

Great Company! Easy ordering, great pricing and amazing service. Glad I found this group to work with.

Date of experience: December 3, 2022
India
1 review
0 helpful votes
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Found your cute breathable tennis shoes that I might even wear to church. Your product is great and I can"t wait to get my new order. I also got 20% off for buying 2 pair, and a free premium insole.

Date of experience: December 1, 2022
Finland
3 reviews
0 helpful votes
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Great customer service!
November 29, 2022

Great customer service! They went out of their way to make my order absolutely perfect and very timely delivery!

Date of experience: November 29, 2022
Norway
3 reviews
1 helpful vote
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Great company with great embroidery and quality apparel work. My experience with this store was great. The website is detailed and understandable. When I had to call for clarification on my order the customer service representative was very friendly and answered all my questions.

Date of experience: November 29, 2022
Australia
2 reviews
0 helpful votes
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Always Perfect!
November 29, 2022

Always Perfect! Every order I have ever made has been nothing but perfection. Thank you. It's nice to know I can count on you to come through every time!

Date of experience: November 29, 2022
Germany
3 reviews
1 helpful vote
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Great follow through!
November 29, 2022

Great follow through! The store consistently provides great quality products and wonderful customer service!

Date of experience: November 28, 2022
Texas
1 review
1 helpful vote
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The lack of communication is outrageous. I had sent a message to let Susan with omegawalk know that it seemed to be taking longer than I was advised and was told to keep waiting. Once I finally received the items, they did not fit. I ordered up in the size like it said too and they still didn't fit. I was advised that every manufacturer has different sizing and that I should have checked the charts. I explained that I did that, and that is why I ordered a whole size up. In the same email I was offered to order a different size and pay 12-13 USD for packaging and shipping per pair or to return items at my own cost. I asked what I was supposed to do with $200 of shoes I had ordered that do not fit and that I be given more reasonable solution. I have no intention of paying this company any further money for products that are subpart and aren't true to size. I ordered through this company because it states customer satisfaction guaranteed as well as other reviews stating these shoes were great. I'm not sure how truthful those reviews are I guess or I just happened to be someone who has had a horrible experience? But, I paid over $200 for shoes and I expected to have a better experience than what it has been. Needless to say, I have not heard back from the company. Just a warning for anyone else who is thinking about purchasing from omegawalk.

Date of experience: November 27, 2022
France
2 reviews
0 helpful votes
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Beautiful selection
November 19, 2022

Beautiful selection, beautifully made and presented. Good value for money because you can see where the money has gone. I will be ordering again soon.

Date of experience: November 18, 2022
France
1 review
0 helpful votes
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The clerk was extremely helpful & had a very good insight with regards to the different styles of merchandise it was selling.

Date of experience: November 11, 2022
NL
3 reviews
0 helpful votes
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Thanks for your job
November 5, 2022

Very good quality and fast shipping, I was impressed and satisfied when I received my purchases, thanks for your job

Date of experience: November 4, 2022
South Africa
4 reviews
1 helpful vote
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Los productos han llegado exactamente como se describen y en excelentes condiciones. La comunicación durante todo el proceso ha sido estupenda. Una experiencia maravillosa. Envío súper rápido. Definitivamente seré un cliente más.

Date of experience: October 27, 2022
Virginia
3 reviews
0 helpful votes
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Great product
October 18, 2022

The whole process was easy and conducted very professional. I love, love, love my purchases so much. Great product, Great Service and Fast Delivery!

Date of experience: October 18, 2022
Finland
2 reviews
0 helpful votes
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One of the best companies I have worked with. They offer the best customer service and have wonderful staff that are easy to work with. Communication is never lacking and the products we have ordered have been great quality for a reasonable price.

Date of experience: October 13, 2022