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Omaha Steaks

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Omaha Steaks

3.4
omahasteaks.com

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Omaha Steaks Reviews Summary

Omaha Steaks enjoys a generally positive reputation, with customers frequently praising the quality and flavor of their products, particularly the variety of meats and the ease of online shopping. Many appreciate the prompt delivery and helpful customer service, highlighting personal shoppers as a valuable resource. However, concerns arise regarding delivery delays and insufficient communication about order changes, which can lead to frustration. Additionally, some customers express dissatisfaction with specific meal options and frequent promotional emails. Overall, while the company excels in product quality and service, improvements in communication and consistency are needed to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
102
value
105
shipping
95
quality
98

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Lousy steaks
November 22, 2023

I ordered Omaha Steaks and will never order again. The steaks are inedible, too tough to chew. There are five levels of meat. Prime, choice, select, stew and canning. Omaha steaks might be good for canned stew!

Omaha Steaks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 21, 2023
Florida
1 review
0 helpful votes
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Chicken in pastry
November 15, 2023

Not very good tastes bland and not much chicken not juicy enough. Although the shipping was fast.It was tasteless.

Omaha Steaks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 15, 2023
Virginia
1 review
5 helpful votes
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Customer Service should be unprofessional service. Your $10.00 per order discount only applies on line which is not written any where. On a $700 plus order you gave me a $10.00 discount I questioned it but was told I could try the on line process and maybe I would get the $10.00 on each order. It is a slap in the face to claim you give a $10.00 military discount on each order that is only available on line. Hopefully military persons read this and go elsewhere for their gift purchases.

Omaha Steaks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 6, 2023
Colorado
1 review
0 helpful votes
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Bad quality
November 3, 2023

Beef is all filler. Meat balls and hamburgers are very bad. Beaf wellington is worse. Chicken fried beef steak are not edible. How do you keep selling this bad meat. I need a refund. Horrible stuff.

Omaha Steaks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 3, 2023
Oregon
1 review
2 helpful votes
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Pork chops like rubber
October 15, 2023

I am a widower and live alone and when I got the Omaha Steak box there were four pork chops in there. I thought out the first one and did it on the grill as I always do my pork chops and I could hardly slice it when I went to eat it. No I didn't overcook it I cook it right to the temperature like using a meat thermometer. I thought I would try baking the other pork chops with white and wild rice and some chicken broth. I cooked them slow for 3 hours and they were still like rubber.

Date of experience: October 15, 2023
Danielle J. Omaha Steaks Rep
over a year old

Oh no, Russell this definitely isn't the experience that we strive for. Our 100% satisfaction guarantee is the real deal - Can you please send us an email to [email protected] with “SiteJabber” in the subject and include your contact details so that we can follow-up with you?

Virginia
1 review
0 helpful votes
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This is supposed to be Omaha Steaks, so why do they force all this other cheap crap on the customers. I don't want old hot dogs and tiny potato cruds and silly little desserts just enough to piss you off. I am capable of making potato dishes and desserts. I just want to buy steaks!

Date of experience: October 15, 2023
Danielle J. Omaha Steaks Rep
over a year old

Thank you for reaching out M P. SO sorry to hear you aren't a fan! This definitely isn't the experience that we strive for. Our 100% satisfaction guarantee is the real deal - Can you please send us an email to [email protected] with “SiteJabber” in the subject and include your contact details so that we can follow-up with you?

California
1 review
2 helpful votes
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Weird texture
October 14, 2023

The steaks and hamburger meat has a terrible texture. We took one bite and spit it out. Its not real beef, it's like pressed meat in the shape of a steak. We wasted hundreds of dollars just to throw it in the garage. Will NEVER buy from omaha again. They're doing something to the so called meat

Date of experience: October 13, 2023
Danielle J. Omaha Steaks Rep
over a year old

Oh no, this definitely isn't the experience that we strive for. Our 100% satisfaction guarantee is the real deal - Can you please send us an email to [email protected] with “SiteJabber” in the subject and include your contact details so that we can follow-up with you?

California
1 review
6 helpful votes
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Poor vaccuuum sealent
October 2, 2023

I defrosted the Pork Loin Chops in the fridge for 24 hours and have blood on the plate. The vacuum seal is poor.

And I have to sign to sign up for whatever crap just to leave a review? Sign up via Facebook and Google! Total crap. I'm going to do it just because it pisses me off. And chances are, they will delete this review somehow.

Date of experience: October 1, 2023
Sarah O. Omaha Steaks Rep
over a year old

Thank you for reaching out Pete! This definitely isn't the experience that we strive for. Our 100% satisfaction guarantee is the real deal - Can you please send us an email to [email protected] with “SiteJabber” in the subject and include your contact details so that we can follow-up with you?

Utah
1 review
3 helpful votes
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Steak quality
September 25, 2023

Received Omaha steak as a gift. Poor quality meat. My advice, go to your local butcher or even Costco for a better quality and price.

Date of experience: September 24, 2023
Sarah O. Omaha Steaks Rep
over a year old

Omaha Steaks is committed to delivering the highest quality gourmet proteins available so you can be confident you’re getting the very best money can buy. We’re sorry to hear you’ve had a bad experience; your 100% guaranteed satisfaction is our #1 priority. Can you please send us your information via private message to [email protected] with the subject line "Site Jabber" so we can make it right.

Florida
1 review
0 helpful votes
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Don't care about customers
September 24, 2023

I bought thousands of dollars worth of their products. I was told I would get a $50 voucher if I waited for delivery until after Christmas. Never got it. Also they took over 2000 reward points from me. Talked to customer service and they said they would get back to me within a few days. Never did.

Date of experience: September 24, 2023
Sarah O. Omaha Steaks Rep
over a year old

Our 100% satisfaction guarantee is the real deal - Can you please send us an email to [email protected] with “SiteJabber” in the subject and include your contact details so that we can follow-up with you?

Illinois
1 review
0 helpful votes
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If you're wanting the cutting mats and the paring knives you'll never get the damn paring knife three times they sent me cutting mats never was there a paring knife in it gave me a $15 gift card and I got three sets of the mats that never got a paring knife Omaha take that off your list of sales because people are getting pissed off! Well got my other order in that I was waiting for sirloin's hot dogs and all that that first four sirloins $60 if you were good the other two was so full gristle that we couldn't even cut around it to try to eat some of the meat it was all through the two stakes! Say goodbye Omaha steaks you lost a good customer the only thing you guys have got going for you is your burgers and some of your desserts but I can get that kind of stuff at my meat market and I should kick myself in the $#*! for even leaving my meat market to come to you guys cuz it's way cheaper at mine! BYB BYB NOW!

Date of experience: September 20, 2023
Illinois
1 review
2 helpful votes
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You say we will look into problems but are never solved. You say 100% guaranteed but never have returns accepted this is a joke

Date of experience: September 12, 2023
Indiana
1 review
0 helpful votes
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A good deal IF your coupon works
September 11, 2023

I had ordered from this company and really liked everything we got. I wanted to place a second order as I was sent a coupon in the mail for 20% off my purchase. I applied the coupon but when I hit "place order" the coupon did not take off. It would have taken off over $30 off of my almost $170 purchase. While $30 isn't a lot of money it still was aggravating knowing I only placed a second order because they offered another promo. I have emailed customer service twice now and still have not gotten an email back.

Date of experience: September 10, 2023
Maryland
1 review
0 helpful votes
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Not as pictured
September 9, 2023

The steaks received are not what is pictured when ordered. The filets are barely 1/2 inch thick. Not the 2 inch thick as pictured on their website. Same for the burgers and ribeyes. Won't be ordering from them anymore.

Date of experience: September 9, 2023
Sarah O. Omaha Steaks Rep
over a year old

Thank you for reaching out Lota! This definitely isn't the experience that we strive for! Our 100% satisfaction guarantee is the real deal - Can you please send us an email to [email protected] with “SiteJabber” in the subject and include your contact details so that we can follow-up with you?

Texas
1 review
0 helpful votes
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Long story short, 1st box of burgers, truck broke. Called. 2nd box of burgers delivered. Internal box temperature was 77 degrees. Called again. Requested refund and to cancel order. I was only refunded 75% of the purchase price. Their reasoning? The gave me a $25 gift card for a future order. I told them I would never order from them again and a gift card has zero value to me. They agreed to issue full refund but when my credit statement arrived, sure enough they only refunded 75% of the full purchase price. I highly suggest anyone thinking about ordering meat online, look elsewhere.

Date of experience: September 6, 2023
Sarah O. Omaha Steaks Rep
over a year old

We hate to hear this, David. We'd like to look into this situation further and contact you, can you please send us an email at [email protected] with the Subject Line "SiteJabber" so we can look into this for you? We look forward to hearing from you.

Illinois
2 reviews
3 helpful votes
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I was not happy with my steaks. They were very expensive and very small. I felt ripped off. Last time I buy the hype.

Date of experience: August 31, 2023
Kansas
1 review
12 helpful votes
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I had made several orders from Omaha Steaks. The products were very tasty, but last time, I noticed that the calorie and fat content from the sirloin burgers and grass-fed burgers was much higher on the boxes that were delivered than on the website! I asked several people at Omaha Steaks for a clarification regarding the discrepancy, but I received no clarification at all! Their Customer Service is ABSOLUTELY PATHETIC!
I'm so unhappy that I may stop ordering from them altogether!

Date of experience: August 28, 2023
Sarah O. Omaha Steaks Rep
over a year old

Thank you for reaching out Ron, we apologize for the confusion surrounding the nutritional label on our product. We did get this information corrected on our website and a member of our team will be reaching out to you shortly.

New York
1 review
4 helpful votes
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Could Not Be Worse
August 28, 2023

I have received variety packs for the holidays, felt bad that someone spent so much for such poor quality meats. It's like they trim them and make them look so good with they're packaging, so your brain doesn't notice how tough, dry and flavorless it is. There are way better meat gifts by mail out there.

Date of experience: August 28, 2023
Sarah O. Omaha Steaks Rep
over a year old

Thank you for reaching out with your feedback, this is definitely not the experience we strive for. When you order from Omaha Steaks, your satisfaction is always unconditionally guaranteed... so you can order with complete confidence. Can you please send us an email at [email protected] with the Subject Line "SiteJabber" so we can look into this for you? We look forward to hearing from you.

Georgia
1 review
2 helpful votes
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Seemed to be a good deal, but...
August 21, 2023

OK, $89 for 20 burgers delivered, I'm in, although I live within walking distance of a Publix grocery store and there are 4 others within a mile or two of my house. The issue is that if I buy fresh, pre-packaged burgers at the meat counter, I'm going to cook one or two, and freeze the rest. Hence my trying Omaha's offer.
The service was just fine, packaging great, but the burgers were rather bland (all types, it was an assortment), but here's the crux of the problem. These burgers are too compressed by whatever machine forms them. Tightly compressed burgers are just not good. I've had one of each, and some friends had a couple, and no one was impressed. I had one tonight, and will probably discard the rest.
You pays your money and you takes your chances! And drat, I really wanted this to be an appealing product.

Date of experience: August 20, 2023
Sarah O. Omaha Steaks Rep
over a year old

Thank you for reaching out with your feedback, this is definitely not the experience we strive for. When you order from Omaha Steaks, your satisfaction is always unconditionally guaranteed... so you can order with complete confidence. Can you please send us an email at [email protected] with the Subject Line "SiteJabber" so we can look into this for you? We look forward to hearing from you.

Nebraska
1 review
0 helpful votes
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Bad bacon
August 10, 2023

Received an Omaha Steaks package in late June that included a package of bacon, when received put meat on freezer and later moved the bacon to refrigerator to thaw, but was there unused longer than probably thought, but when I got it out yesterday found that it was moldy, didn't think it was anything I had done, wondered if this gab been a problem!

Date of experience: August 10, 2023

From the business

Since 1917, Omaha Steaks has delivered the world’s best steak experience with absolute consistency from right here in America’s heartland. That’s not something we say lightly. As a fifth-generation family business, our passion and our reputation are built on customer trust and earned through experience, shared values, and the relentless pursuit of perfection. That means steaks that are hand-crafted by master butchers to make people happier. It means precise aging for tenderness, a culture of constant innovation and self-improvement, and the development of better foods and better logistics that allow us to guarantee perfection in every single bite, delivered perfectly to your doorstep every single time.

Our customers trust us with dinner, with their families, with a gift for the most special of occasions. To gather around great food is tradition and love, and the Omaha Steaks mission is to deliver exceptional experiences that bring people together.


omahasteaks.com
Founded in 1917
Omaha, NE