Omaha Steaks
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Omaha Steaks Reviews Summary
Omaha Steaks enjoys a generally positive reputation, with customers frequently praising the quality and flavor of their products, particularly the variety of meats and the ease of online shopping. Many appreciate the prompt delivery and helpful customer service, highlighting personal shoppers as a valuable resource. However, concerns arise regarding delivery delays and insufficient communication about order changes, which can lead to frustration. Additionally, some customers express dissatisfaction with specific meal options and frequent promotional emails. Overall, while the company excels in product quality and service, improvements in communication and consistency are needed to enhance customer trust and satisfaction.
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Very easy to order on line. Made a few mistakes (my fault) that customer service was quick to rectify.
At this time I have no additional comments for this particular order.
Nothing makes us happier than when you’re happy! Thank you for the 5 star review.
I always have difficulty applying the reward points and E-Reward cards
Always easy to order from Omaha Steaks. Shipments are received promptly. Steaks are always so juicy and tender.
Steaks are great, salmon too. Problem is Fedex has delivered my order to wrong address once and left another order on sidewalk behind my building.
Everything was as expected and the taste of the meat was exceptionally delicious
Everything that I ordered was shipped very quickly and was received perfectly frozen for storage. All that we have eaten so far has been as advertised - tender and tasty. I especially like the convivence of the chicken breasts for preparing all sorts of recipes.
We love the quality of the food offerings. We frequently order from Omaha and are never disappointed.
It’s support from customers like you that has kept us thriving for 105 years!
Customer Service provided appropriate concern for my comment and we resolved the issue promptly.
I will continue to use their excellent products.
Their customer satisfaction guarantee was honored and appreciated!
Sincerely, Wally Wilkalis
If I new I was going to be bombarded with emails several times a day I would never have ordered from Omaha steaks. I won't be reordering anything in the future.
Pot roast was a complete disappointment! The first one was spoiled and the replacement had the freezer bag punctured and liquid (from the time of packaging) frozen inside the box.
Fast service, get excellent food products. Easy to call and get items without missing or errors on orders.
This is the feedback we live for! Thanks so much for the 5 star review.
Called after order was 2 days late and was told that there was a "labor mistake" at Omaha Steaks and a reshipped order would arrive the next week.
I don't understand why an email couldn't be sent with that info proactively. In fact I still haven't received one.
Not first shipment with an issue. Considering trying a competitor.
Love the steaks and all the extras. Just the right portions to eat and feel full.
Nothing makes us happier than when you’re happy! Thank you for the 5 star review.
You guys are great! I just wish you wouldn't send me so many texts and emails!
We love you too, Nancy. We will make sure to pass this feedback on to our Marketing Teams.
I thought I heard THUMP out the door last night and I was so surprised to see my order at the door early this morning. Although I am still waiting for my $30 E reward email that I still have not received.
There’s no misteak about it, we love you too! Feel free to send us an email to [email protected] with the subject line "Site Jabber" so we can look into your Reward Card. We look forward to hearing from you. Thank you for the 5 star review. We appreciate your business and loyalty.
Great items at a good price. Will order again in the near future.
Gracias. Merci. Grazie. Danke. THANK YOU!
It took me an hour and a half to place two orders. Enormous problems with every step of online ordering. Also, when I tried to pay with PayPal, it forced me to only use a credit card for the purpose. Other problems are too many to specify. Too much trouble.
Buyer beware this company promises free hamburger for buying a steak selection but never sends it. When I called to ask when they will ship the burgers they said that they won't be sending them. I asked for a Partial refund and they never sent it either.
Omaha steaks has lost their respect, they have become a rip-off. I ordered a package of meat and did not get all that I paid for. I called to find out when the rest of the order would come and customer service said they will not be sending it. Then I finally got a full time customer service representative that said she would send me 30.00 dollars back, it never came. If you order from them you might get some of your order. No quaranty.
We have purchased Omaha Steaks products in the past and have been very satisfied with the quality.This year we decided to order one of their Thanksgiving dinner packages. And it. Was terrible. It was not even edible and we ended up ditching it. It was the worst thanksgiving dinner we have had in 40 years. It is time for us to reconsider ordering from Omaha Steaks!
From the business
Since 1917, Omaha Steaks has delivered the world’s best steak experience with absolute consistency from right here in America’s heartland. That’s not something we say lightly. As a fifth-generation family business, our passion and our reputation are built on customer trust and earned through experience, shared values, and the relentless pursuit of perfection. That means steaks that are hand-crafted by master butchers to make people happier. It means precise aging for tenderness, a culture of constant innovation and self-improvement, and the development of better foods and better logistics that allow us to guarantee perfection in every single bite, delivered perfectly to your doorstep every single time.
Our customers trust us with dinner, with their families, with a gift for the most special of occasions. To gather around great food is tradition and love, and the Omaha Steaks mission is to deliver exceptional experiences that bring people together.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We think you’re pretty swell too, Shelley! Thanks so much for the 5 star review. Hope to see you soon.