Omaha Steaks
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Omaha Steaks Reviews Summary
Omaha Steaks enjoys a generally positive reputation, with customers frequently praising the quality and flavor of their products, particularly the variety of meats and the ease of online shopping. Many appreciate the prompt delivery and helpful customer service, highlighting personal shoppers as a valuable resource. However, concerns arise regarding delivery delays and insufficient communication about order changes, which can lead to frustration. Additionally, some customers express dissatisfaction with specific meal options and frequent promotional emails. Overall, while the company excels in product quality and service, improvements in communication and consistency are needed to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Regarding our loss and replacement order. Very helpful and kind to replace an order that went bad from power outage.
Appreciate very much.
Always delicious and delivered on time. My only suggestion would be more free shipping opportunities and easier shopping a la carte.
We will make sure to share this feedback with our Website team. Appreciate the 4 star review.
Great job on shipping the package to it's destination. The people were very pleased with the way in
Which the shipment arrived and pleased with the product.
Cue the happy dance! This is the feedback we live for. Thank you for the 5 stare review and your business and loyalty.
Everything arrived on time. Frozen solid the way we like it. Nice and neat packaging. Thank you Omaha.
Love hearing this! Thank you so much for the feedback. Appreciate the 5 star review!
I ordered the gourmet gift and even paid extra to all to the order. I just was informed the Filet Mignons were not there.
Oh no! This definitely isn't the experience we strive for. Can you please send us a message with your order number so we can make this right? We look forward to hearing from you.
We have enjoyed several orders from Omaha Steaks and will be ordering again. One of the perks is the Caramel Apple Tartlets! Yum!
Mmm! One of our favorites as well! Thank you so much for the love and feedback.
I had a question about gift cards. Left my number for a call back. Received a call and the voice was completely garbled. Could not understand a word. Their site said cards ordered that fat (8th) might not be delivered on time. This is 2023. How long does it take to make a card and send it out.
Omaha Steaks is committed to providing our guests with the best steak experience in the world and this is not it. Please send us your information via private message so we can make it right. We look forward to hearing from you.
Also been with experience wish told me when gifts arrived kids didn't knowledge them
Thank you so much for the 5 star review. We are grateful for your business and loyalty.
Ordered for thanksgiving, everyone really enjoyed the food. Turkey breast was a great flavor and texture, so nice not to have to mess with a whole turkey. Sausage cranberry stuffing was delicious.
It was nice to just have to take straight out of the freezer and into the oven for heating. As a word of caution do make sure to allow variance time for different ovens and microwaves and plan out how to heat everything to serve if you are doing a full meal.
Leslie, thank you so much for the five star review. We are grateful for your business and loyalty. Thanks for celebrating Thanksgiving with Omaha Steaks.
I ordered for a Christmas gift for a family member. I used a promo code and it was put on my order. When I placed the order the promo code was not used and my credit card did not have the $30 discount. This has happened before. I have used a promo code and it would tell me I couldn't use it so I would use another. Why give us a promo code and apply it then it doesn't show up and I don't get the discount. I may not order as often as I have. It is very disheartening. I love your product but I also love a good discount. Happy Holidays!
Oh no! So sorry to hear about your experience with Promo Codes. There are times that you have to meet a minimum dollar amount in order to use a promo code. We will make sure to pass this feedback on to our Marketing Team. We truly appreciate the 4 star review and your business.
I always enjoy shopping with Omaha Steaks. The website has some problems but customer support on the phone is great.
So happy to hear! Sorry to hear about your website experience. We would love to learn more if you would like to message us? Look forward to hearing from you.
... customer service was authentic in every way. So enjoyable, so pleasant. Thank you!
Cue the happy dance! This is the feedback we live for. Thank you so much for the 5 star review.
We love you too! Thank you so much for the 5 star review, Judy!
Ordered Traditional Crispy Chicken tenders Received something called Salt and Pepper Crispy Chicken Fritters what ever that is.
Called in rep couldn't figure out what I got as it had same code 2206. Another issue was I had to call in the order because your ad that week stated if you spent over an amount you would get I believe 8 free burgers. When I called and ask why I could not get it to show online order I was informed it did not apply to ala carte orders no matter the $ amount spent I had to buy a package to get the free burgers. Curious as I figured your profit margin would be higher for the ala carte items. Interesting the last order I sent was a gift and it was wrong as well.
Oh no! Definitely not the experience we strive for. Can you please send us a Private Message so we can make this right? We look forward to hearing from you.
Could you do some packages that don't include the steak seasoning every time. Put something in place of it like sweet treats or another side. This would be greatly appreciated.
Packaging is great.
Thank you so much for the 4 star review. We will make sure to share this feedback with our Product and Development Team.
Very consistent quality! Have been very pleased with all products! You call yourself "Omaha Steaks" but you are so much more!
Nothing makes us happier than when you’re happy! Thank you so much for the 5 star review, Marianne.
Received a Gift Card for $25.00 for an unsatisfactory item. Attempted to use the card on another order; however was informed that in order to receive free shipping it would be necessary to place another order with a total of $169.00; anything less would require a shipping charge. This policy in effect makes the card useless. End result; Omaha can send an unsatisfactory item, and then expects a customer to spend an additional amount of money to justify the below standard product.
After posting the above review, an email was received from OS; stating that they:"were concerned and wanted me to be 100% pleased". The situation was explained in detail, after several days no further response from OS, I'm still not "100% pleased".
We’re sorry to hear you’ve had a bad experience; your 100% guaranteed satisfaction is our #1 priority. Please send us your information via private message so we can make it right.
I selected the Holiday delivery of 10 to 15 days before Christmas but it was shipped to me end of November. Had to clear out my freezer early.
So sorry your order arrived too soon! We were just excited to make your holiday special. Hope you enjoy the order.
I cooked one of the promotional burgers in the same pan with Kroger brand beefsteak burgers. Compare the difference in the pics below. I was expecting better from this company. It's no wonder they promote them for free
If you’re not happy, we’re not happy, Grant! Our 100% satisfaction guarantee is the real deal and we’re going to private message you so we can turn that frown upside down
Always good. Have had a few items that I haven't been thrilled with but overall I enjoy my orders from Omaha Steaks.
Linda, thank you so much for the 5 star review. We are grateful for your business and loyalty.
From the business
Since 1917, Omaha Steaks has delivered the world’s best steak experience with absolute consistency from right here in America’s heartland. That’s not something we say lightly. As a fifth-generation family business, our passion and our reputation are built on customer trust and earned through experience, shared values, and the relentless pursuit of perfection. That means steaks that are hand-crafted by master butchers to make people happier. It means precise aging for tenderness, a culture of constant innovation and self-improvement, and the development of better foods and better logistics that allow us to guarantee perfection in every single bite, delivered perfectly to your doorstep every single time.
Our customers trust us with dinner, with their families, with a gift for the most special of occasions. To gather around great food is tradition and love, and the Omaha Steaks mission is to deliver exceptional experiences that bring people together.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the 5 star review. We are grateful for your business and loyalty!