Be person who is works there was taking a then crap while is NOT mute on I did not like this and made me madly feel so firgh her

I order in your store clothes for the whole family. The quality of clothes is very happy. Very grateful to you.

I was at the Old Navy on Krause Blvd in Solon, OH. I was in the dressing room along with other women and young girls with I noticed a man on a ladder fixing a light fixture above all the dressing rooms. I was horrified and ran to the store manager to tell her and she told me she already knew he was in there. I called Old Navy Corporate to report the issue. They called me back several time to ask me questions but then offered me a coupon for $50 to return to the store. I did not accept and will never shop at Old Navy. Please do not shop at Old Navy!

I would like to thank everyone at customer service for always being patient and doing their utmost to whichever problem needs to be resolved on my behalf. They strive to do the utmost for the consumer today and this is hard to find.

I don't like to go into this Athens store it's always full of kids and the merchandise is always a mess. So I purchased my usual size 1 pair of white jeans one pair of green. Their size are now so inconsistent I actually had to purchase the same item in different sizes three times! Then they kept sending me Gap dollars or whatever but I can't use them I've tried every time I make an online order I can't use them. Then I get a notice that items in your bag have gone on sale! I already purchased the item three times in 3 weeks and now it's on sale? I'm sorry but when I called customer service I could not understand the two women I spoke to. I'm not prejudice but I sure would like to see those jobs here in the United States instead of India. Anyway so I struggled with getting the customer service email. Don't even bother. All you'll get is a standard reply telling you to call customer I'm going into my local store tomorrow and I we'll find a manager to listen to me. Don't buy from Old Navy any more

Hi
I usually buy stuff from old Navy which is a great place to buy clothes. Old Navy is the best place I have ever found in Canada.

Recieved my order today 7 of 8 items were incorrect. Not just by a little but I ordered infant clothing and was sent childs large clothes. The best customer service could do was say they were sorry and refund and hopefully I could reorder and see if they could price match no even guarantee they could. The other best option was to return it to the store for a refund. I also had to bring my own print out because they didn't even include a receipt in the shipment. It was like some just said there were suppose to be 8 items and threw them in. If you want to clothes fro. Old navy just go to the store. Most companies can recognize they messed up and will attempt to get the correct order to you not Old Navy.

Ordered a swimsuit for my daughter. What arrived was a maternity shirt. Emailed customer service, which turned out to be an email that doesn't reply back? Decided to chat, spoke with someone who clearly did not speak English (but no option for english). To be given a generic return/exchange policy response. I explained that all I wanted was for a swimsuit to be sent (like most stores do when its clearly thier mistake) and a label to return the shirt that I DID NOT order. I was told they are not shipping and my options were, drive to a store (not happening, considering I don't live close to one... hints why I ordered online) or ship THIER mistake back, wait for it to be "okayed" to be returned, and then they would issue a refund. All I wanted /needed was a swimsuit for my daughter. Now I will just go locally to buy one. After reading reviews I don't think a return is going to be the easiest route. DONT order online, I don't plan to again. Btw... this review is not only for Old Navy but Gap as well considering all customer service is through Gap.

I've been an old Navy/Gap customer since the early 80s. With kids I've spent thousands a year at their stores. I'm not sure what's happening- but the quality is half of what it used to be, their return policies take a month to return your cash to you- if at all! And their simpering, lying customers service reps just want you off the phone. Multiple times (7-9) I had to call to initiate a return to my account after they'd had my product in their possession for over a month. I asked them to document my calls and inquiries. Not one of them did. They offer 10% off a purchase of their questionably sourced crappily made goods which apparently you can't return by mail. All the customer service agents blamed me for not being patient.
No more! - these brands are a rip off, their policies suck butt and seem to change from day to day and their East Indian customer service reps are disrespectful and just try to shame the customer without providing any explanations, or taking any responsibility.

I walked into Old Navy last week after living a year nearby. I thought their shops catered mainly to the younger crowd. Boy was I wrong. I am 48 years old and I was impressed the instant I walked in. Their customer service was on point and friendly, the clothes were stylishly casual even for someone my age, and most of all their prices just can't be beat compared to their competitors. They have surprisingly good quality items for bargain prices.

I love their items its co comfy to wear and its just simple like me. I like the different variety and the colors that they have.

I have been a loyal customer for years but after this last experience I will NEVER order from them again! It took 19 days after they received the return item to even acknowledge processing and it said it could take 15 days to receive refund... only to get a notice on day 19 that it can take 1 to 2 BILLING cycles (2 months) to get put back on our credit card! Absolute crap service! Never ever again..

Be careful with old navy. I've raved about their yoga wear in the past, but will be careful going forward.

They'll tell you your billing doesn't match your shipping even if you know it has to. I'll be paying out of pocket for two items that didn't make it, even though everything else arrived? They hung up on me, and asked me to fill out a survey for them…like really?

When you're ordering something and they tell you they will waive the shipping cost and shipping overnight make sure even if you've gotten your confirmation email can you go back and checking for your tracking number is this is the second time I've had them order me something overnight and then change how I was getting it delivered they are the worst I think it's time to look for another store

Terrible customer service my order was sent to the wrong address after I had been changed my address on old navy account 1 week before my baby clothes were even shipped never again will I spend 150.00 with old navy again

My Husband and I went to Old Navy Store in Oakwood Plaza Hollywood Florida at 2:30 Sunday 2/28/22 I am A Senior and was treated very badly. I was told that I could not shop in the back where the winter stuff was on sale (which was 1/4 of store) I was told this by the manager, however, there were others shopping in sale dept. (I have the pictures of entire incident) he said they are almost done and I replied It will only take a few minutes for me to pick out winter shirts pants etc. He did not want to make sales for store but was more interested in his authority and telling people to get out of area... there is ways to talk to customers which he should be trained... also if the store was making money why so much left over merchandise... which I think corporate would be eager to sell. AND NOT BE TOLD TO LEAVE without buy alot which is what we going to do! We are traveling to the North and winter clothes are needed!

It's awful. It's very saddening to me what this country has come to. I don't have any problem with someone working for this company who is not a native English speaker. But not only is it difficult to understand speaking to someone for help with an issue with Old Navy lately the customer service reps that they have hired do not care and have been not just un-nowledgeable but to the point of being rude not even wanting to help you order from the site which is the job here. The biggest issue is when you are aware that they are not aware how to help you and you ask for a manager they start using disgusting tactics to tell you you just can't be helped. Because they don't want to turn it over to the manager. I finally got over to a manager today and my issue could completely be resolved and she let me know the item number that I wanted and I was able to order it so Old Navy you are losing out on business by hiring people to answer the phone and handle it this way thinking that doesn't matter. It does.

And I don't think most people could've been so insistent knowing that there was an answer and this person just wasn't providing it, to finally get to talk to a level (maybe connected to a person that has actually seen clothes on an Old Navy website before and have some understanding how the process can work?) at Old Navy that can work.

You must try on all clothing before purchasing. Sizes are not as appears, clothing is garbage. Too tight around the legs and the bottom cup of the legs is too tight