I have been a customer of Old Navy for years. 6-7 years ago I applied for their credit card, and got approved. Through they years and use of the card my limit was raised for "appreciation" for being a loyal customer. Fast forward to 2021. I paid off the balance and haven't used the card for 12 months. (I have shopped there. Just paid by other means. Cash. Debit card.) Today my Credit Karma notified me of a closed account. My Old Navy card.!? I called customer service and they told me that it was due to a lack of activity on my account. WOW! I asked if they notified customers to use their card every so often via mail or email? The representative wasn't sure! I am trying to wrap my head around this. Take a loyal customers credit away and probably divide my credit limit amongst 5 300$-500$ credit limit people who will probably default on their payment. Just don't make any sense. I will cut up my card and my credit my cash and debit card will go else where! Your clothes are getting out of fashion anyways. Best thing that ever happened to old Navy was their flip flop sale. Thank goodness every other store in town sales flip flops... I would have left a negative 3 for my review if it were an option

I like the clothes, the pants are of very good quality. I also like the t-shirts a lot. The best thing are the promotions and discounts. The shipment takes a little longer but, for me, it is worth it for the excellent quality of the clothes. Just fix the late shipping problem, please.

I love this store, there is always a huge selection of high-quality and stylish clothes and the prices are very reasonable, by the way, I like to buy in this store

I liked everything in this store, customer service, prices that correspond to quality, clothes are varied and stylish

Watch for sneaky shipping charges. Emails and home pages say you will get free shipping if you purchase more than $50... but even if you are over $50... a shipping charge will still appear on your invoice unless you read the small print and know that there is a special box to check for shipping. NOWHERE on the email and only in the fine print on the website will you find this information. Moreover if you use apple pay to check out, there is no option to check that box EVEN if you knew about it. Not away to get repeat customers, and certainly not a way to make your customers feel valued.

I want to say that this store has the best quality of clothing and service. And the website is very easy to use, ordering is quick and easy

I am addicted to their simple 100% cotton items.
They're reasonably priced, and the quality is usually excellent.
Old Navy ships relatively fast, and have always had decent customer service.
This year, it's a bit difficult to get through to customer service, but
I will cut them slack because we are in strange times.

Placed order on 12/21 to give for Christmas, paid for express shipping. On 12/22 I received notfication order had been delivered, it had not been, I chatted with CS who told to give it 2 days, I called CS on 12/23 who told me to give it another day, still no package. Today is Christmas and Old Navy is closed. How can you run a business like this. I will never trust Old Navy again, unless my order is delivered very soon today. Also, I tried to add my receipt/email to the review but the add photo box would not accept it so that is why it is not attached to this review.

I regret having any dealings with this company Christmas is tomorrow they made a mistake on my address and there's no merchandise it's been a whole month they take my money caused numerous bank fees because of mistakes and on top of that gave me nothing but verbal apologies and would not correct anything not even an email to my bank to rectify the matter so I could get my bank fees reversed they also made other numerous errors and three supervisors who came to help was very no compassion very mean absolutely sarcastic and rude and I wish I had never had gone to this company for gifts or any merchandise because all I got was extreme disappointment and I am still fighting to rectify the bank mistakes because of them warning stay away from this company Their customer service is horrific if I could rate a zero I would have I'm very sad very disappointed and I had so much more stress like things aren't stressful enough AND THEY SIMPLY DONT CARE AND HUNG UP ON ME AFTER ALMOST almost 2HOURS OF RUN AROUNDS AN NO HELP AN STILL HAVE NOT RECIVED MY ORDER UGHHHHH RIDICULOUS!

I thought you were a pretty good company until I saw the commercials where you can don't badly have your outta children children. It should not give the children impression that only the bad makes mKes history. I think our children have enough bad examples in their lives without having commercials telling them being bad is good I have talked to other parents and grandparents who have seen this commercial and they are not happy either a lot of them are going to cancel their orders for your product maybe maybe you will see that parents and grandparents are not gonna put up with other outside influence on their children to make them A bad child

I hate the employees and i never wanna see them again. I was doing my christmas shopping and they framed me for stealing a 3 dollar beanie.

Excellent products, with great quality and the best materials, the service is very good and the shipping was very fast.

Ordered from Old Navy, on-line, for the first time early Dec '21. Was thrilled with the 40% off. My irritation is with who Old Navy uses for shipping. Cannot believe how long it took to receive when everything was in stock. Old Navy takes NO responsibility for performance of shipper. That is unacceptable. My order first showed it had shipped & gave estimated arrival date. One day later status shows "delay." Stayed that way for 1 week. UDS (United Delivery Service) must be a cheap piece of work which is why Old Navy uses? Zero customer service skills. And why should the customer have to search for orders? I ordered thru Old Navy so in my opinion Old Navy is responsible to locate status & explain delay. Need to step up your game, Old Navy. I will not order from them again, nor will I recommend them to anyone. Very disappointing.

The general manager (Krosby) is incompetent and does not know what he's doing. I came in to purchase gift cards for a non-profit organization. He told my order exceeded the spending amount?! He proceeded to call upper management, the credit card company, and made me call customer service taking over 90 MINUTES, only to tell me he couldn't sell them to me because he couldn't verify me my status as an employee (even thought I had a tax exempt form, work ID, state issue ID, and company credit card). He could have told me from the very beginning he couldn't do it, instead of wasting almost 2 hours of my time. If I could give 0 stars I would.

This company is terrible. I have never had such a hard time ordering and receiving items in my life. This company should closed its doors. They are awful.

When I was paying for my clothing I was going to use $100 bill. Old Navy has a machine that checks to see if the bill is real or not. It failed. This $100 bill came straight from the bank. They would not let me use it. Obviously it was the machine. They need a new system set up!

Delivered the package to the wrong house. My neighbour gave it to me.
Ordered L but received X-LARGE.

Des couleurs superbes et des matériaux de haute qualité. De si haute qualité et si beau aussi. J'ai tout eu si vite que c'était parfait. Merci