I ordered my daughter's school uniforms short and 2 skirts. Blue shorts showed up couple days later while the other hasn't show up for 2 weeks now. We called and all they can do is refund us within 10 business days then replace the order. Seriously? Wow

I ordered 4 pairs of jeans for myself and a 3 pack of shirts for my 8 month old. The jeans were discounted to $9 each. The package got delivered to my post office. Upon arrival, the package was opened. I pick it up from the PO, not noticing the opened package. The package had no shipping label and had only one pair of jeans. Customer service refunded me the money, but I was told that they currently don't ship but a message would be left on my account to ensure that I get the same price for the items if I do buy again…

So why is this an Old Navy problem and not the shipping carrier's? Because the seal was never ripped off of my package… the piece of plastic
that you rip off of the adhesive that is then stuck to itself to close the package.

TLDR - customer service was helpful, but I wouldn't order online again since people don't know how to properly seal packages

Buyer beware! Price was advertised $6 less than what my credit card was billed. Easy to remedy via customer service? NO! They said the lesser price must have come from somewhere else, not them. They are tricky and fraudulent and unwilling to correct their error but instead inferred I made it all up. 65 year old retired college professor trying to hustle a wannabe retail player. Save your purchase details with screen shots. I did, which makes them liars and thieves. Cancel order, crooks!

My old navy acct was hacked and my husband's name was used to purchase $300 worth of shorts and were being sent to NY. I called and spoke to "research" while I was on the phone I was alerted that some items were being shipped. The agent "Wes" was trying to intercept the shipment. He assured me the items would not be shipped. I've continued getting notifications that items are being shipped. I've called and reported it. They tell me they cannot intercept the shipments. I spoke to a manager "Kelly" from Research Dept. She basically said they did everything they could. Really? So, basically they allowed $300 worth of merchandise to be shipped despite knowing the order was fraudulent. I reported it on Monday. Items continue to be shipped daily like one or two items at a time. They claim they still cannot intercept it. Yet, the thieves ordered a second order several hours after the first and Old Navy cancelled that order due to possible fraud (before I had even called). Basically, they have allowed $300 worth of merchandise to be delivered to an address in NY under my husbands name when they know the order was fraud. This is why prices go up as the company has to recoup their money from theft somehow. Absolutely ridiculous!

I have ordered from Old Navy for years and their return policy as long as I can remember has been 45 days. But recently, it apparently changed to 30 and I hadn't placed an order in a few months and was unaware of the change, so when I went online to start a return I was not allowed and customer service would not allow a 1-time courtesy. I understand policy changes, but I think a 1-time courtesy would be excellent customer service, which Old Navy used to provide, but not anymore. It looks like I won't be spending my hard-earned dollars with them anymore.

I purchased a sleeveless top from Old Navy Birch Run, MI outlet mall. The following day I
Wore the shirt for the 1st time. It wasn't tight on me, it fit loose! The shirt literally unraveled in the mid section after a few hours of wear! I was mortified!
I called the store and main office, neither would refund over the phone. I was told to ship it, MY COST! I live 2 hrs from any Old Navy store. I offered to show pictures of my receipt and of the shirt which didn't help.
Customer service for a $12 shirt is absolutely pathetic! BUYER BEWARE!

The operators are polite, tactful and competent. I recommend this store for shopping and I use it myself. The employees are happy and cheerful!

ZERO! Sent an email about visit. I reply needing help. It was a GOOD 1. But I still needed help. Then posted the question in the Chat section. Explaining what I needed, several days ago, NO reply. Sent a long email, explaining what I need and how I was being treated horribly, a couple days ago. Still NO REPLY. They really don't care!

I bought a bunch of jeans for my son and clothes for myself. I earned two $50 super cash coupons. I could only use one on my next order. I do not shop that regularly. I lost the other one. Later I saw on my account something about converting the cash to points or something. I don't see that openely explained anywhere. I've lost cash I earned. Why don't they allow a person to use their super cash at the same time or at least give the option?

Their return policy is 30 days. That's it. I barely ever get to the mall. I ran there after work to find out they closed at 7pm! So I ended up having to wait longer to return. Then it was after the 30 day policy. Even with receipt + tags on, they wouldn't even give me in store credit for the lowest price like most stores…. Literally no other store I shop at has a 30 day policy. Been shopping there so much recently (online), but will never buy here again.

The customer service is amazing... they have a cashier that explains the return policy and final sales item before purchasing... which allows me to choose to take it or not since it cannot be returned... I know her name starts with a C...

Love Old Navy!

Be aware that it takes 10 business days after they recieve your return! Why so long after they recieved the return, no one can provide an answer to that question. The length of time is stupid ridiculous since from time you send it back, they recieve the return and refund actually takes 20 days or more! If you don't mind waiting about a month for your money back then order away! Personally, I won't order online from them ever again!

I love this site it has so many deals and if I order something that don't fit it is very easy to return it with a full refund.

If I could give zero stars I would. I purchased a dress and mailed it back within my 30 days and since they didn't receive it on time I was not issued a refund, I was told it would be returned to me. That's complete bs!

Are used to shop at Old Navy quite frequently. On one occasion I walked out of the store and someone had placed sandbags all the way across the sidewalk. I tripped over one and fell. I skinned my elbow and knee pretty bad but worse than that, I fractured a rib. I had $1000 of medical bills which I sent copies of all documentation to Old Navy and simply asked for them to reimburse me. They ignored me entirely. I don't have time to chase them so I will write reviews and never shop there again

I went to the Old Navy in WestGate Mall in Brockton. I
Picked out four tops and a pair of crop pants. While
Ringing up my stuff I noticed the cashier had charge
Me more. Like nine for the tops that were suppose
To be eight and eleven for a pair or pants from the
Clearance that were marked for three seventy five.
When I questioned this she called over another girl
Who had a very rude attitude and proceeded to tell
Me the sales were for online only. I said online it says
Come to the store for sales. Then when I asked for my
Receit all the sudden the cash register wasn't working.
They asked for my email and told me they would mail
Me it. Well the email never came. Now I realize that they
Could of over charged me as I didn't see the receit. Also
I would not be able to return anything. This place is terrible
I will never go back. Sorry I can't prove proof of purchse

Went to an Old Navy store to return jeans that still had tags and receipt was just out of the 45 day policy would not return manager told me to return with no receipt they would give me a store credit will not shop at Old Navy ever again took clothes donated at Goodwill Would've gave them zero stars but could not

They sent me the wrong order. I return it to get my refund. Which was close to $70. I called customer service again because it been almost a month without receiving my refund. They say they can't track the order and they can't help me. Worst customer service. Gave them free money. Horrible people. Scammers!

This store is the biggest scammer I ever dealt with! All their come on's are lies. They email you constantly saying you have earned money to shop with "spend your cash". When you go to their store and spend hours trying to download on their slow website and finally find a few things that may fit you, it's time to check out. You will not get the sale price, you can only spend part of your earned cash and you have to pay shipping that is supposed to be free for an order over $50.00. So, basically, your earned free cash is less than the sales or deals on their website. Plus you pay shipping! I hate them and their highly fraudulent!

This company offers great deals and sales. Both online and in store experience is top notch. If a problem is encountered or a return is required, customer service is friendly and efficient.