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business logo of Old Navy
oldnavy.com
casual, classic men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45
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About the business


oldnavy.com
+1 800-653-6289
USA
Old Navy is part of Gap, Inc.
Clothing item from Old NavyFashion apparel by Old NavyMerchandise from Old Navy clothing lineOld Navy fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items are in their original condition: unwashed and unworn. items not in this condition will not be accepted.
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: no

Product

Style: casual, classic
Body Fit: regular, plus size, petite & short, tall
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL, XXXXL), Women's (2XS, XS, S, M, L, XL, XXL, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-653-6289

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Old Navy?
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Old Navy Reviews Summary

Old Navy has a rating of 2.6 stars from 778 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 12th among Discount Clothing sites.

service
155
value
136
shipping
129
returns
111
quality
125

We monitor reviews for authenticity

North Carolina
17 reviews
13 helpful votes
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Love old navy products. Easy online ordering and returns. Have purchased clothing for the past 4 years and never had sizing issue.

Date of experience: January 18, 2016
Massachusetts
6 reviews
9 helpful votes
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Mens clothes
January 15, 2016

Not enough clothes for mens/boys seems like its more for woman/girls then for men anyways go shop at other stores

Date of experience: January 15, 2016
Norway
3 reviews
16 helpful votes
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Lot of variety
January 16, 2016

At old navy a lot of variety available for selection. I always prefer to shop over here again and again. But sometimes i face issue in delivery process

Date of experience: January 15, 2016
Canada
16 reviews
3 helpful votes
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Nothing special
January 15, 2016

Old navy commercials are amazing, but their products are mostly "meh". Good prices, but very similar quality and style as you'd get at Walmart or Target. Very basic clothing.

Date of experience: January 13, 2016
Illinois
31 reviews
27 helpful votes
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Trendy
January 11, 2016

I like shopping there for my 16 year old son, but he is not too wild about the store. It lacks relevancy to the millennials. OldNavy stopped being cool.

Date of experience: January 11, 2016
New York
40 reviews
182 helpful votes
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I bought some yoga pants online. They were already on sale, and with a coupon I had the total price went from around $20 to $8. Quality was good and the pants were true to size. Shipping took a teeny bit longer than I'd expect but I'm very satisfied overall.
Great place if you need a new shirt or pants and aren't picky.
But the BEST thing is that you can return items bought online to a physical store for your refund/credit/exchange.

Date of experience: January 10, 2016
Philippines
36 reviews
22 helpful votes
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Always best
January 10, 2016

My mom recommend this site to bought stuff for my brother. I love how the sweaters made. Always the best!

Date of experience: January 10, 2016
Indiana
3 reviews
14 helpful votes
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AWESOME
January 10, 2016

I love love love Oldnavy! Everything I've bought from there has been affordable, great quality and fit well! Always depend on Oldnavy!

Date of experience: January 9, 2016
Kansas
3 reviews
9 helpful votes
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I love my shoes
January 6, 2016

I had very pleasant shopping experience at oldnavy. Yes, I am talking about my shoes which I bought online from oldnavy. At first I though their quality will be just okay as many other online services do, but these guys delivered me original one. Thumps up

Date of experience: January 6, 2016
Pennsylvania
4 reviews
3 helpful votes
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Great Store
January 5, 2016

Whether on-line or in store this is good place to shop, you can get something for everyone and if they don't have something in store they will order it for you and have it shipped to you for free... Returns are always hassle free...

Date of experience: January 5, 2016
California
5 reviews
24 helpful votes
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Great buy on jeans
January 5, 2016

I usually buy denim jeans for everyone in my family. I find the quality of tee shirt is poor. They use poor quality fabric that doesn't hold up in the wash. They do have decent quality on cotton and flannel shirts for men.

Date of experience: January 4, 2016
California
12 reviews
12 helpful votes
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Great deals
January 5, 2016

Free shipping is reliable and fast through fedex. And if they sell out... you get a type of sorry payoff like a discount for one item. Etc.

Date of experience: January 4, 2016
California
10 reviews
4 helpful votes
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Clothes R 2 young
January 3, 2016

I don't shop there because there clothes are for the younger set.

Date of experience: January 3, 2016
New York
11 reviews
16 helpful votes
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Dependable when they say they have a sale go with some money

Date of experience: January 3, 2016
California
5 reviews
0 helpful votes
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This site has a good variety but items are usually more than I have moneywise. Yoga pants from here rule!

Date of experience: January 3, 2016
AE
15 reviews
43 helpful votes
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Ok
January 3, 2016

The items can be a bit pricey and their "sales" always have a catch. Every store I have been in has been a total mess and it's near impossible to find anything.

Date of experience: January 2, 2016
Tennessee
2 reviews
5 helpful votes
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Shpping was great
December 28, 2015

My packages got shipped in a reasonable time, and I love fast shipping.

Date of experience: December 28, 2015
Australia
12 reviews
1 helpful vote
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Shopping in Canada
December 28, 2015

I loved this shop, great bargains at old navy, and hubby loves the men's jeans selection

Date of experience: December 27, 2015
California
3 reviews
16 helpful votes
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I got lovely shoes
December 23, 2015

I am so lucky because I purchased a pair of shoe from oldnavy on sale. I was very confused about quality but when I received my order, I was amazed. Quality of my pair was perfect.

Date of experience: December 23, 2015
California
4 reviews
9 helpful votes
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I love it
December 23, 2015

I love their style, I like their deals and the quality of fabric is better than other brands with similar prices!

Date of experience: December 21, 2015