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business logo of Old Navy
oldnavy.com
casual, classic men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45
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About the business


oldnavy.com
+1 800-653-6289
USA
Old Navy is part of Gap, Inc.
Clothing item from Old NavyFashion apparel by Old NavyMerchandise from Old Navy clothing lineOld Navy fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items are in their original condition: unwashed and unworn. items not in this condition will not be accepted.
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: no

Product

Style: casual, classic
Body Fit: regular, plus size, petite & short, tall
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL, XXXXL), Women's (2XS, XS, S, M, L, XL, XXL, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-653-6289

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Old Navy?
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Old Navy Reviews Summary

Old Navy has a rating of 2.6 stars from 778 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 12th among Discount Clothing sites.

service
155
value
136
shipping
129
returns
111
quality
125

We monitor reviews for authenticity

Canada
2 reviews
2 helpful votes
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I Like Old Navy
March 17, 2016

Been to Old Navy, a lot. Like their clearance sales. Great styles and value!

Date of experience: March 16, 2016
Iraq
10 reviews
7 helpful votes
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Best clothing trends
March 15, 2016

Great place to shop for cloths that look good, fit well and are comfortable to wear!

Date of experience: March 14, 2016
New Jersey
14 reviews
15 helpful votes
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100%
March 9, 2016

Great product sizing and prices. Their sales are amazing. Most of our children's clothing is bought here.

Date of experience: March 8, 2016
Virginia
23 reviews
42 helpful votes
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Ok site
March 8, 2016

Prices could be better. I hate when they keep things showing that are not in stock currently.

Date of experience: March 7, 2016
Illinois
11 reviews
17 helpful votes
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Old Navy use to be a great place to shop but in recent years the quality of clothing has declined to the point that the last time I bought a shirt I could see through it and it wasn't a gauze fabric. The clothing just has a cheap look to it.

Date of experience: March 3, 2016
District of Columbia
4 reviews
9 helpful votes
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Great place
March 3, 2016

I always find what I am looking for, and the service staff are always friendly

Date of experience: March 2, 2016
New Jersey
14 reviews
27 helpful votes
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Good quality
February 26, 2016

Good quality clothing at reasonable prices. A bit for the older crowd 30+ but I am partial to it.

Date of experience: February 24, 2016
Oklahoma
4 reviews
7 helpful votes
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I order a lot of my daughters clothes from oldnavy.com and I have never been disappointed, they are great and customer service is so friendly and helpful in updating on when and when my orders will arrive!

Date of experience: February 23, 2016
Texas
7 reviews
1 helpful vote
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Shoes
February 23, 2016

I love Old Navy.com because when I can't find an item at the stores I can usually find it online and sometimes the price online is reduced. The shoes are one item I have trouble finding in my size at the stores so I head online and find my size.

Date of experience: February 22, 2016
Florida
11 reviews
20 helpful votes
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I bought a lot of items from Old Navy online. I received after that email after email about their sales. I also received emails claiming I had earned some Extra money to spend, but when I went to spend it the catch was I had to spend $50.00 more to receive the $10 or $20.00 I supposedly had earned. I don't like doing business like that, and Old Navy can kiss me and my money good bye...

Date of experience: February 18, 2016
Honduras
7 reviews
8 helpful votes
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When your as poor as me, this is one of the best places to get decent clothes.

Date of experience: February 15, 2016
Connecticut
6 reviews
7 helpful votes
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Good Jeans.
February 15, 2016

I get my jeans from Old Navy. They have a lot of cute interesting things but not always my taste. I do like their jeans.

Date of experience: February 14, 2016
California
7 reviews
20 helpful votes
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Sales are amazing!
February 13, 2016

I am elated they have so many cute selections for those of us looking for Plus-size clothing. Not perfect tho because some items are not the best material or workmanship... that said, their return policies are great.

Date of experience: February 13, 2016
Canada
32 reviews
32 helpful votes
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For budget family
February 9, 2016

Trendy clothes for guys and gals. Good pricing when sales are on. Quality is ok. Will not last past 2 years on some items

Date of experience: February 9, 2016
New Hampshire
2 reviews
0 helpful votes
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Best Sales
February 4, 2016

Clearance is a must shop at Old Navy!
Best Sales Ever!

Date of experience: February 4, 2016
California
11 reviews
34 helpful votes
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Cheap Throwaway Goods
February 4, 2016

Clothing is inexpensive and doesn't last. A waste of money unless you're strapped for cash and can't afford to spend a bit more for a quality garment that will last.

Date of experience: February 3, 2016
Tennessee
3 reviews
0 helpful votes
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Love their clothes for my kids and for me... especially the maternity stuff. Plus their prices are super reasonable.

Date of experience: February 1, 2016
Missouri
40 reviews
64 helpful votes
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Old Navy clothes
February 1, 2016

The Old Navy has discounts a couple times a year and you get super cool clothes for pennies on the dollar. I love their clothes!

Date of experience: January 31, 2016
Canada
5 reviews
9 helpful votes
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Great variety
February 1, 2016

Good quality stuff and are exactly as you see them online plus delivery is fast

Date of experience: January 31, 2016
Florida
5 reviews
9 helpful votes
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Love the Sales
January 19, 2016

Love the 40% whole store days! Thanks for the great prices! Old Navy and Target have got it going on for little boys clothes!

Date of experience: January 19, 2016