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business logo of Old Navy
oldnavy.com
casual, classic men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45
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About the business


oldnavy.com
+1 800-653-6289
USA
Old Navy is part of Gap, Inc.
Clothing item from Old NavyFashion apparel by Old NavyMerchandise from Old Navy clothing lineOld Navy fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items are in their original condition: unwashed and unworn. items not in this condition will not be accepted.
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: no

Product

Style: casual, classic
Body Fit: regular, plus size, petite & short, tall
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL, XXXXL), Women's (2XS, XS, S, M, L, XL, XXL, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-653-6289

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Old Navy?
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Old Navy Reviews Summary

Old Navy has a rating of 2.6 stars from 778 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 12th among Discount Clothing sites.

service
155
value
136
shipping
129
returns
111
quality
125

We monitor reviews for authenticity

California
11 reviews
13 helpful votes
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Decent clothing
December 18, 2015

I am getting a bit older so this style of clothing is matching my style more and more everyday.

Date of experience: December 17, 2015
Nevada
11 reviews
19 helpful votes
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Love this place
December 17, 2015

Great customer service and the merchandise is pretty reasonable.

Date of experience: December 16, 2015
Florida
4 reviews
11 helpful votes
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Poor quality- no return
December 14, 2015

Bought a sweater for my bf, the seams started to come apart within weeks. They refused to exchange or reform.

Date of experience: December 14, 2015
Canada
2 reviews
5 helpful votes
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Love shopping here
December 4, 2015

Easy to shop online got all my stuff just in time for Christmas thank u

Date of experience: December 4, 2015
California
26 reviews
23 helpful votes
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Their prices cannot be beat and they they have a terrific seasonal collection. The quality and workmanship is not there, but why would you need it to be when the clothing is disposable!

Date of experience: November 25, 2015
Georgia
4 reviews
0 helpful votes
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Great!
November 25, 2015

I love shopping at Old Navy specially if its a holiday sale coz Im getting a lot of good clothes and the price are really cheap but the quality is really good. Online or In store that how I do my shopping and I got no problems. Would be shopping some more and I always recommend it to my friends.

Date of experience: November 24, 2015
Illinois
13 reviews
20 helpful votes
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Excellent School Uniforms
November 23, 2015

If your child is truly petite then this is the perfect place for school uniforms. For one they make skinny fit pants for small waisted children. Secondly, their pants have the adjustable buttons inside the waist which means as your child grows so can the pants. The clothes also wash well and not as expensive as other stores. I spent 100.00 and dressed my child for the entire school year.
I also love their ugg like boots for girls too.

Date of experience: November 21, 2015
Michigan
4 reviews
4 helpful votes
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If you need undershirts, simple cardigans, comfty loungy clothes or kids clothing then Old Navy is an economical and quality choice. Been getting my basics here for years. Good sales for off season merchandise also!

Date of experience: November 20, 2015
New York
3 reviews
14 helpful votes
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Very unique
November 20, 2015

I got a very style dress from oldnavy. Thanks for providing me such a beautiful dress.

Date of experience: November 20, 2015
Australia
3 reviews
18 helpful votes
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Best delivery system
November 13, 2015

I bought some jeans from here. They delivered my order within the deadline.

Date of experience: November 13, 2015
Missouri
5 reviews
2 helpful votes
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Gone downhill
November 11, 2015

Used to be my go-to. The past few years who ever is in charge of buying needs to be looking for a new job. The people in charge of the company keep making one mistake after another. Closing a busy store to open one in a shopping center most people hate. Poor styling and design of offered products compared to several years ago. All in all... they've become an afterthought any more.

Date of experience: November 11, 2015
Arizona
6 reviews
1 helpful vote
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Love it!
November 10, 2015

Sometimes you can get better deals online, or items in sizes/colors that aren't in the store. Shipping is pretty fast too.

Date of experience: November 9, 2015
Georgia
7 reviews
5 helpful votes
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Good
November 8, 2015

The service is good they always help on you on fashion advice when you ask for some. They have great tees and yeah its a good store

Date of experience: November 8, 2015
Pennsylvania
5 reviews
1 helpful vote
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Poor quality
November 5, 2015

I find their stuff too poor in quality; Not even good value for money.

Date of experience: November 4, 2015
California
6 reviews
39 helpful votes
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Went to OldNavy when they were having 50% if all OldNavy jeans. Now the jeans being $20-30 originally that saves me a boat load... on jeans. Not only was the store a mess ( understanding the meaning of SALE

Date of experience: November 4, 2015
New Jersey
13 reviews
14 helpful votes
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Old Navy is good, but
November 1, 2015

Old navy is good but has prices differentiating depending on month and day. It is good for clothing for children such as school uniforms, jackets for men and women, and some pretty expensive brands at a low cost, if it's not that time where EVERYTHING is expensive. I rate this a 4 because even though it differentiates between prices, it is good in fashion.

Date of experience: October 31, 2015
Canada
3 reviews
3 helpful votes
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Old Navy.
October 28, 2015

I order all of my daughters clothing from Old Navy. They always have good deals and it gets here within a week of ordering.

Date of experience: October 27, 2015
Iowa
18 reviews
10 helpful votes
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Just what I wanted
October 26, 2015

I ordered clothes and got exactly what I was expecting in the time I was expecting. I'll use them again

Date of experience: October 26, 2015
Virginia
3 reviews
14 helpful votes
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I saved my money
October 22, 2015

I bought few dresses from here and i got amazing discount. Thank you oldnavy for this.

Date of experience: October 22, 2015
Georgia
3 reviews
14 helpful votes
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Literally every item I've ever purchased has fallen apart at the seams. The epitome of cheap clothing.

Date of experience: October 20, 2015