Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Old Navy
oldnavy.com
casual, classic men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

About the business


oldnavy.com
+1 800-653-6289
USA
Old Navy is part of Gap, Inc.
Clothing item from Old NavyFashion apparel by Old NavyMerchandise from Old Navy clothing lineOld Navy fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items are in their original condition: unwashed and unworn. items not in this condition will not be accepted.
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: no

Product

Style: casual, classic
Body Fit: regular, plus size, petite & short, tall
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL, XXXXL), Women's (2XS, XS, S, M, L, XL, XXL, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-653-6289

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Old Navy?
grey stargrey stargrey stargrey stargrey star

Old Navy Reviews Summary

Old Navy has a rating of 2.6 stars from 778 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 12th among Discount Clothing sites.

service
155
value
136
shipping
129
returns
111
quality
125

We monitor reviews for authenticity

Louisiana
5 reviews
5 helpful votes
Follow Lynette C.
Unfollow Lynette C.
Share Review
Report Review

I love Old Nav. I like the style and fit of the clothing line. Old Navy is a great place to shop for the entire family. The price is always affordable and Old Navy always offer great savings and discounts.

Date of experience: June 19, 2016
Georgia
2 reviews
5 helpful votes
Follow Bill W.
Unfollow Bill W.
Share Review
Report Review

Used to Be Great
June 17, 2016

Used to love Old Navy. Over the years, the quality of the clothes has nosedived and the prices have climbed. Much of their stuff now can't survive a few passes through the washing machine. We joke that their t-shirts are disposable - wear once, throw away.

Date of experience: June 17, 2016
New Jersey
10 reviews
0 helpful votes
Follow Cosima H.
Unfollow Cosima H.
Share Review
Report Review

Average
January 18, 2021

It's okay. Not too much for plus sizes women though.
That's all I'm going to say.

Date of experience: June 13, 2016
New Jersey
35 reviews
77 helpful votes
Follow DJ-FEMMIE J.
Unfollow DJ-FEMMIE J.
Share Review
Report Review

OLD NAVY used to be trendy and have cute things to buy no longer their clothes are so casual they look like you wear them on a farm - Old Navy has decent prices but the clothing there is boring boring and the clothing needs to be upgraded and they need a new worldwide buyer.

The clothing for woman is not feminine and the children's section is better and I have no issue with the men's fashion but the women's clothing is drab, boring and not exciting - change the buyer and select clothing that pops so people proudly say I bought that at OLD NAVY

Date of experience: June 10, 2016
California
6 reviews
7 helpful votes
Follow Brenda K.
Unfollow Brenda K.
Share Review
Report Review

Jeans and t-shirts
June 7, 2016

It's always been my favorite shop when I was a teen. I still buy a few things from here for family. Great

Date of experience: June 6, 2016
Canada
4 reviews
1 helpful vote
Follow BRENDA S.
Unfollow BRENDA S.
Share Review
Report Review

Old Navy is great to deal with. They have awesome prices and sales too. I have bought many items from Old Navy and so far no problem. They take returns too.

Date of experience: June 2, 2016
Lithuania
2 reviews
0 helpful votes
Follow Rimantas N.
Unfollow Rimantas N.
Share Review
Report Review

Movies
June 2, 2016

Best quality movies and tv series online! Love this website!

Date of experience: June 1, 2016
Japan
2 reviews
11 helpful votes
Follow Edward E.
Unfollow Edward E.
Share Review
Report Review

Since I discovered old navy, it has been fun shopping for my kids wears unlike before when I visit the mall

Date of experience: May 30, 2016
Utah
8 reviews
7 helpful votes
Follow Ron M.
Unfollow Ron M.
Share Review
Report Review

I always like, love Old Navy. It never fails to excite me and the kids. Good value for the money. Good selection for the market.

Date of experience: May 27, 2016
Washington
5 reviews
9 helpful votes
Follow Marcia C.
Unfollow Marcia C.
Share Review
Report Review

Easy Peasy!
May 18, 2016

Never ever had any trouble! Now it's time to shop for great summer deals.

Date of experience: May 17, 2016
Florida
2 reviews
1 helpful vote
Follow Natasha A.
Unfollow Natasha A.
Share Review
Report Review

Awesome!
May 16, 2016

Amazing in every single way! Always great prices, better than thrift stores! Great place for basics, love the simple stuff, and the sports bras are the best!

Date of experience: May 16, 2016
Georgia
2 reviews
2 helpful votes
Follow Betty E.
Unfollow Betty E.
Share Review
Report Review

My granddaughters gave me a gift from OLDNAVY. It was to small so I took it to the store to exchange for the proper size. I usually wear a large to Extra Large. Nothing in the store that was labeled ex large, X1, X2 or any of the large sizes fit me.
I then ordered a couple of the X3 online: It was too small... their sizing is completely wrong... and I did order the 3X for adults...

Date of experience: May 14, 2016
Nigeria
9 reviews
5 helpful votes
Follow Soch N.
Unfollow Soch N.
Share Review
Report Review

Weird Clothes
May 14, 2016

I find their clothes unnecessarily expensive and their discounts deceitful, but good quality and skinny jeans should be skinny jeans not the exact opposite. Didn't really enjoy it, but good enough

Date of experience: May 12, 2016
Arkansas
9 reviews
7 helpful votes
Follow Jeanne H.
Unfollow Jeanne H.
Share Review
Report Review

I had so much fun shopping at Old Navy! Lots of sales, and super cute clothes. The employees were helpful and very nice too, which is a big plus. I'll keep shopping there.

Date of experience: May 11, 2016
Mexico
12 reviews
2 helpful votes
Follow Sylvia c.
Unfollow Sylvia c.
Share Review
Report Review

Esta padre pero solo permite tener envíos en eua

Date of experience: May 11, 2016
Texas
7 reviews
1 helpful vote
Follow Amy O.
Unfollow Amy O.
Share Review
Report Review

Great styles
May 12, 2016

I love to shop at Old Navy they carry a vintage style that is cheap and comfy.

Date of experience: May 11, 2016
Ohio
21 reviews
21 helpful votes
Follow terrie v.
Unfollow terrie v.
Share Review
Report Review

They have cheap clothes at cheap prices. If that is what you want or can afford then this is your store. I definitely feel uncomfortable in the setting of the store. It feels like a bargain basement environment with ugly not made well clothes laying all around. Their new ad campaign is an in your face mixed race couple. Not sure how that does anything but cause attention which can offset their lack of quality or appearance of the clothes they offer. The bottom line is to make a buck from whomever and however.

Date of experience: May 3, 2016
PS
10 reviews
6 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

For the prices they offer, their products are pretty good, although their stuff is obviously not like American Eagle and Hollister

Date of experience: May 2, 2016
Illinois
24 reviews
24 helpful votes
Follow Brad B.
Unfollow Brad B.
Share Review
Report Review

Value vs. Price..
April 28, 2016

... in favor of OldNavy; yet another store with a "gimmick"!

Date of experience: April 28, 2016
California
39 reviews
20 helpful votes
Follow Ananya G.
Unfollow Ananya G.
Share Review
Report Review

Another antiquated business that needs you to create yet another marginal internet account instead of using top-level single sign on SSO providers e.g. Google, Facebook

Date of experience: April 27, 2016