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business logo of Old Navy
oldnavy.com
casual, classic men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45
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About the business


oldnavy.com
+1 800-653-6289
USA
Old Navy is part of Gap, Inc.
Clothing item from Old NavyFashion apparel by Old NavyMerchandise from Old Navy clothing lineOld Navy fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items are in their original condition: unwashed and unworn. items not in this condition will not be accepted.
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: no

Product

Style: casual, classic
Body Fit: regular, plus size, petite & short, tall
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL, XXXXL), Women's (2XS, XS, S, M, L, XL, XXL, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-653-6289

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Old Navy?
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Old Navy Reviews Summary

Old Navy has a rating of 2.6 stars from 778 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 12th among Discount Clothing sites.

service
155
value
136
shipping
129
returns
111
quality
125

We monitor reviews for authenticity

Canada
30 reviews
25 helpful votes
Follow Katy W.
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Another shopping trip that might go wrong. Some items shrink or fade dreadfully with the first wash. Worse yet, BOTH!

Date of experience: August 4, 2016
Georgia
12 reviews
13 helpful votes
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Great!
August 4, 2016

Fast delivery... sales! However their regular prices are creeping up everyday

Date of experience: August 3, 2016
Indiana
5 reviews
1 helpful vote
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Great stuff, great selection. Nice array of marked down items. I like the atmosphere.

Date of experience: August 2, 2016
Ohio
40 reviews
3 helpful votes
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Old Navy
July 26, 2016

Only shop when they have sales. Prices are a little high

Date of experience: July 26, 2016
Canada
14 reviews
3 helpful votes
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Great for kids too
July 25, 2016

Their everyday pricing makes it nice to get good trendy clothing for kids, not to mention for myself and the wife too!

Date of experience: July 24, 2016
Canada
5 reviews
14 helpful votes
Follow Ujala S.
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I ordered few clothes for children and selected 2-day shipping as I wanted them urgently. They were not available at any of the stores near me otherwise I would have bought it from the store. Nevertheless, two days after ordering there was no sign of my package so I called the customer support only to find out that my package had been lost by the courier and they would ship it again, thus delaying it by another 4 days cuz there was a weekend ahead. I was furious and devastated by this. Not only I was going to receive the order after the event for which I originally ordered, I had to go to children's place and purchase something immediately, which resulted in additional expenses and unnecessary stress.

Date of experience: July 22, 2016
California
4 reviews
6 helpful votes
Follow Alex D.
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I really do! I always find something interesting for me and my kids in this section. Also, clothes are made of nice materials and great designs.

Date of experience: July 21, 2016
Illinois
4 reviews
1 helpful vote
Follow Sylvia T.
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I DO NOT KNOW WHY SOME LOOK DOWN ON THIS STORE. IT IS REALLY GREAT VALUE AND QUALITY AND THE FASHIONS ARE CURRENT WITHOUT BEING STREET CORNER LOOKS.

Date of experience: July 21, 2016
Idaho
6 reviews
8 helpful votes
Follow Shola D.
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I'm so in love with ON clothes. I get to wear them year in year out nice quality

Date of experience: July 13, 2016
Canada
21 reviews
14 helpful votes
Follow Myles C.
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My favourite place for things like v-necks and blank tees, their prices are cheap, but they stain maintain good quality!

Date of experience: July 12, 2016
Canada
3 reviews
5 helpful votes
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I've been shopping at Old Navy for years now and the only problem I've ever had is their sizes are a little snug compared to other place I shop from.

But the clothes is always quality and have good customer serivce.

Thanks,
Frank Huong

Date of experience: July 11, 2016
Canada
4 reviews
0 helpful votes
Follow Kim G.
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Nice
July 5, 2016

I have bought lots of stuff from old navy. Great sales. I bought children's clothes there and my niece love her clothes. I buy Christmas gives there as well. I bought a dress and romper for me and I love them. I would recommend this store.

Date of experience: July 4, 2016
AE
3 reviews
6 helpful votes
Follow Azy C.
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I put items in my cart last night and planned to buy them today only for the price to be twice as much when there is still a supposed sale going on? Are you kidding me? I am done with this store! Not to mention their shipping cost is ridiculous and they never have the same stuff in the stores as they do online so if you really want it you have to pay.

Date of experience: July 1, 2016
California
20 reviews
26 helpful votes
Follow lj g.
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Same as gap
June 26, 2016

Same stores owned by same co. So you can use one card apply to either pay once and earn points off both use points also

Date of experience: June 24, 2016
Texas
1 review
0 helpful votes
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On time and accurate
January 18, 2021

The delivery was on time and each product delivered was in perfect condition as expected.

Date of experience: June 23, 2016
Oregon
10 reviews
5 helpful votes
Follow Jennifer D.
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I am in love with their Yoga pants. I feel the shipping is normal and their customer service is good so far. I've not had any issues with my orders from them. :)

Date of experience: June 23, 2016
Germany
3 reviews
6 helpful votes
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Fast Delivery
June 23, 2016

The delivery was very fast - I ordered online from them and was happy - I had a return and it was super easy to just return it to the store.

Date of experience: June 23, 2016
Wisconsin
20 reviews
0 helpful votes
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Good Sales
June 22, 2016

Old Navy has great sales on many of my clothing needs. There sales are great.

Date of experience: June 21, 2016
New York
11 reviews
16 helpful votes
Follow Isajo b.
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Old Navy offers pretty good value and cute looking clothes for casuals. Great for my teens too.

Date of experience: June 20, 2016
Canada
14 reviews
22 helpful votes
Follow Sue C.
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Always excellent quality. Fast shipping. Never have any issues!
Regular buyer from this site!
The sales are amazing!

Date of experience: June 19, 2016