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Old Navy has a rating of 2.6 stars from 778 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 12th among Discount Clothing sites.
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Another shopping trip that might go wrong. Some items shrink or fade dreadfully with the first wash. Worse yet, BOTH!
Great stuff, great selection. Nice array of marked down items. I like the atmosphere.
Their everyday pricing makes it nice to get good trendy clothing for kids, not to mention for myself and the wife too!
I ordered few clothes for children and selected 2-day shipping as I wanted them urgently. They were not available at any of the stores near me otherwise I would have bought it from the store. Nevertheless, two days after ordering there was no sign of my package so I called the customer support only to find out that my package had been lost by the courier and they would ship it again, thus delaying it by another 4 days cuz there was a weekend ahead. I was furious and devastated by this. Not only I was going to receive the order after the event for which I originally ordered, I had to go to children's place and purchase something immediately, which resulted in additional expenses and unnecessary stress.
I really do! I always find something interesting for me and my kids in this section. Also, clothes are made of nice materials and great designs.
I DO NOT KNOW WHY SOME LOOK DOWN ON THIS STORE. IT IS REALLY GREAT VALUE AND QUALITY AND THE FASHIONS ARE CURRENT WITHOUT BEING STREET CORNER LOOKS.
I'm so in love with ON clothes. I get to wear them year in year out nice quality
My favourite place for things like v-necks and blank tees, their prices are cheap, but they stain maintain good quality!
I've been shopping at Old Navy for years now and the only problem I've ever had is their sizes are a little snug compared to other place I shop from.
But the clothes is always quality and have good customer serivce.
Thanks,
Frank Huong
I have bought lots of stuff from old navy. Great sales. I bought children's clothes there and my niece love her clothes. I buy Christmas gives there as well. I bought a dress and romper for me and I love them. I would recommend this store.
I put items in my cart last night and planned to buy them today only for the price to be twice as much when there is still a supposed sale going on? Are you kidding me? I am done with this store! Not to mention their shipping cost is ridiculous and they never have the same stuff in the stores as they do online so if you really want it you have to pay.
Same stores owned by same co. So you can use one card apply to either pay once and earn points off both use points also
The delivery was on time and each product delivered was in perfect condition as expected.
I am in love with their Yoga pants. I feel the shipping is normal and their customer service is good so far. I've not had any issues with my orders from them. :)
The delivery was very fast - I ordered online from them and was happy - I had a return and it was super easy to just return it to the store.
Old Navy has great sales on many of my clothing needs. There sales are great.
Old Navy offers pretty good value and cute looking clothes for casuals. Great for my teens too.
Always excellent quality. Fast shipping. Never have any issues!
Regular buyer from this site!
The sales are amazing!
Answer: I have never had an issue but I make sure to call when it's not peak hours. I call in the evening after dinner time. Never call on a Monday morning.
Answer: Clear your browsers cache and cookies. Something you should do everyday anyways.You can sign up for emails without having an account but if you think you do just do a simple forgot password on the sign in page. I prefer ordering online bc they have online only specials. You can also chat with an agent. If you call make sure it's not peak hours and you'll have no issues getting a person.
Answer: It may have gone to your junk folder. If you do the shopping without signing in or as a guest then you don't get confirmation email. Always take a snapshot when you place your order or call them. It happened to me twice. Now I always make sure I am signed in before placing order online. Hope this helps.
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