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Old Navy has a rating of 2.6 stars from 778 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 12th among Discount Clothing sites.
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10 years ago I bough the scarf from them, It was a simple mans scarf and it was warm. I wear him like 6 months a year, and till this day it looks as good as new. Literally, I can wash it and sell it as new. My clothes never live that long, even jeans wearing of after a year but this thing is completely understandable. It was everywhere, and I mean EVERYWHERE.
Yes its products is more expensive then others, but if you want your clothes to be with you whole your life and maybe even more, you surely got to try OldNavy.
Great products, great service. Easy site to use, easy returns. I love it!
I always give oldnavy a preference in buying as it is affordable and the quality of the clothes is nice.
Easy, simple and comfortable clothing along with good customer service. I have to give Old Navy a solid three stars! This is pretty good considering that the quality of the fabric often disappoints. The sizing is great and I love how they have regular, plus size, petite and tall. If only all clothing companies would offer such sizing. The sizing is true-to-fit as well. Customer service is all around good, at the store and by delivery. My only complaint really is in the quality of the material. I wish Old Navy would continue providing practical styles, good pricing, and customer service and step it up in the quality of the product. I find that after a few washes the clothes lose their luster and they end up becoming my stay-at-home clothes. I have an enormous pile of Old Navy stay-at-home clothes, that it would take me an entire lifetime and than some to go through it all, if I never bought another piece again! I am a frequent Old Navy shopper and judging by the quality of the fabrics, Old Navy wants it that way. But, I must say, I am now looking for another clothing company that will basically give me the same thing AND clothes that last (longer)!
Try to shop on days there's a sale going on (you can really save a lot). The quality of their clothes is awesome. I have three girls and the jeans were passed down to all of them. That saved me a lot of money!
I feel like the store was a mess but the selection and prices are better than ever.
Excellent customer service. Easy and hassle free returns/ exchanges. I love their flat rate shipping and easy checkout process!
They will try to close out your return as clearance items even though you paid full price. I have officially boycott this company after the treatment I received from a regional manager.
Old navy does have decent sales, just check the quality. I don't want a thin see through t-shirt even if it is just 5.00
I've found some great stuff here and prices are good but quality is a hit or miss. I've have some things last a while that I didn't expect, but then things that should be more durable fall apart really fast. You just never really know how it'll hold up till you buy it.
I like the styles and variety in Old Navy, but sometimes I find the quality to be a bit poor - but then it is mostly made in China.
Be aware that If you buy anything that is on clearance sale from Old Navy that if you do not like it, or there is something wrong with it, you CAN NOT return it. I was not made aware of this and am stuck with clothes that have tears, rips and do not fit.
One of the oldest clothing brands. Owned a few T-shirts from ON for years. Good quality, but the designs could do with improvements
I love old Navy they have amazing clothing types but they are really high priced.
Ordered, shipped, and received all under a weeks time. Great quality items. Old navy sends emails every step of the way so I never had to wonder where my stuff was!
I used to love this store, now I just like it.
While many people may try to deny this obvious fact, the sizes have increased and are no longer true to what they state they are. For example, I used to fit in a 2 for their skinny jeans, now a 2 is a bit big for me around the waist, something that I never had an issue with before they started their size inflation. Along with skinny jeans, I cannot find a single pair of decent fitting shorts except for the young girls size 14, which is sad. Yes, even the 0 in short size is way too big for me.
Along with their sizes getting inflated, the material for many of their clothes has gone downhill and feels cheaper to me. I have been shopping at Old Navy for about 7+ years now so I've lived through the changes the clothes have experienced, very few for the better.
The only product line that hasn't been messed with yet is the Old Navy Active line. I am able to fit into all their Active clothes and have no issues with either the quality or fit, something I can no longer find in their regular clothes. Along with the clothes be nice the prices are very fair and if you wait for a special you can get sports clothes for a steal.
The Old Navy sandals are as always, very cheap and come in a wide range of colors. Wait for their $1 special where sandals are a $1 each, an amazing deal you can't miss.
Although there aren't as many shirts that I like, Old Navy shirts are for the most part, still cute and fit okay. While the sizes have increased to the point where a small is a bit big on me now, the shirts fit me a lot better than their shorts ever will.
Overall, their clothes are okay and the prices are okay for the quality you get. The Active line is their best line right now though.
They have a nice selection, but most of their products are low quality from China these days
Answer: I have never had an issue but I make sure to call when it's not peak hours. I call in the evening after dinner time. Never call on a Monday morning.
Answer: Clear your browsers cache and cookies. Something you should do everyday anyways.You can sign up for emails without having an account but if you think you do just do a simple forgot password on the sign in page. I prefer ordering online bc they have online only specials. You can also chat with an agent. If you call make sure it's not peak hours and you'll have no issues getting a person.
Answer: It may have gone to your junk folder. If you do the shopping without signing in or as a guest then you don't get confirmation email. Always take a snapshot when you place your order or call them. It happened to me twice. Now I always make sure I am signed in before placing order online. Hope this helps.
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