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business logo of Old Navy
oldnavy.com
casual, classic men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45
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About the business


oldnavy.com
+1 800-653-6289
USA
Old Navy is part of Gap, Inc.
Clothing item from Old NavyFashion apparel by Old NavyMerchandise from Old Navy clothing lineOld Navy fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items are in their original condition: unwashed and unworn. items not in this condition will not be accepted.
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: no

Product

Style: casual, classic
Body Fit: regular, plus size, petite & short, tall
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL, XXXXL), Women's (2XS, XS, S, M, L, XL, XXL, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-653-6289

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Old Navy?
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Old Navy Reviews Summary

Old Navy has a rating of 2.6 stars from 778 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 12th among Discount Clothing sites.

service
155
value
136
shipping
129
returns
111
quality
125

We monitor reviews for authenticity

New York
10 reviews
16 helpful votes
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10 years ago I bough the scarf from them, It was a simple mans scarf and it was warm. I wear him like 6 months a year, and till this day it looks as good as new. Literally, I can wash it and sell it as new. My clothes never live that long, even jeans wearing of after a year but this thing is completely understandable. It was everywhere, and I mean EVERYWHERE.
Yes its products is more expensive then others, but if you want your clothes to be with you whole your life and maybe even more, you surely got to try OldNavy.

Date of experience: October 17, 2016
Georgia
7 reviews
44 helpful votes
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Love OldNavy!
October 9, 2016

Great products, great service. Easy site to use, easy returns. I love it!

Date of experience: October 7, 2016
Singapore
5 reviews
0 helpful votes
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I always give oldnavy a preference in buying as it is affordable and the quality of the clothes is nice.

Date of experience: October 7, 2016
GB
1 review
0 helpful votes
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Excellent
January 18, 2021

I have become fan of their quality. Oldnavy provides perfect quality products.

Date of experience: October 4, 2016
Canada
2 reviews
2 helpful votes
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Pretty good
September 27, 2016

Easy, simple and comfortable clothing along with good customer service. I have to give Old Navy a solid three stars! This is pretty good considering that the quality of the fabric often disappoints. The sizing is great and I love how they have regular, plus size, petite and tall. If only all clothing companies would offer such sizing. The sizing is true-to-fit as well. Customer service is all around good, at the store and by delivery. My only complaint really is in the quality of the material. I wish Old Navy would continue providing practical styles, good pricing, and customer service and step it up in the quality of the product. I find that after a few washes the clothes lose their luster and they end up becoming my stay-at-home clothes. I have an enormous pile of Old Navy stay-at-home clothes, that it would take me an entire lifetime and than some to go through it all, if I never bought another piece again! I am a frequent Old Navy shopper and judging by the quality of the fabrics, Old Navy wants it that way. But, I must say, I am now looking for another clothing company that will basically give me the same thing AND clothes that last (longer)!

Date of experience: September 26, 2016
California
19 reviews
30 helpful votes
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Try to shop on days there's a sale going on (you can really save a lot). The quality of their clothes is awesome. I have three girls and the jeans were passed down to all of them. That saved me a lot of money!

Date of experience: September 25, 2016
Canada
3 reviews
8 helpful votes
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Good prices but messy
September 21, 2016

I feel like the store was a mess but the selection and prices are better than ever.

Date of experience: September 20, 2016
New York
3 reviews
4 helpful votes
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Great customer service
September 20, 2016

Excellent customer service. Easy and hassle free returns/ exchanges. I love their flat rate shipping and easy checkout process!

Date of experience: September 19, 2016
Delaware
3 reviews
10 helpful votes
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Love them
September 11, 2016

I love old navy who dont, great service great clothes and always neat and clean

Date of experience: September 10, 2016
Texas
7 reviews
2 helpful votes
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They will try to close out your return as clearance items even though you paid full price. I have officially boycott this company after the treatment I received from a regional manager.

Date of experience: September 3, 2016
Tennessee
5 reviews
12 helpful votes
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Decent sale prices
September 1, 2016

Old navy does have decent sales, just check the quality. I don't want a thin see through t-shirt even if it is just 5.00

Date of experience: August 31, 2016
Tennessee
9 reviews
0 helpful votes
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I've found some great stuff here and prices are good but quality is a hit or miss. I've have some things last a while that I didn't expect, but then things that should be more durable fall apart really fast. You just never really know how it'll hold up till you buy it.

Date of experience: August 31, 2016
Finland
7 reviews
7 helpful votes
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Variable quality
August 30, 2016

I like the styles and variety in Old Navy, but sometimes I find the quality to be a bit poor - but then it is mostly made in China.

Date of experience: August 30, 2016
Iowa
3 reviews
4 helpful votes
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Happy
August 30, 2016

Love to shop at Old Navy! Always have what i want and excellent prices.

Date of experience: August 29, 2016
West Virginia
5 reviews
5 helpful votes
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Be aware that If you buy anything that is on clearance sale from Old Navy that if you do not like it, or there is something wrong with it, you CAN NOT return it. I was not made aware of this and am stuck with clothes that have tears, rips and do not fit.

Date of experience: August 29, 2016
Kenya
43 reviews
1 helpful vote
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One of the oldest clothing brands. Owned a few T-shirts from ON for years. Good quality, but the designs could do with improvements

Date of experience: August 26, 2016
Pennsylvania
5 reviews
2 helpful votes
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Love it
August 24, 2016

I love old Navy they have amazing clothing types but they are really high priced.

Date of experience: August 23, 2016
Texas
2 reviews
2 helpful votes
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Great timing!
August 22, 2016

Ordered, shipped, and received all under a weeks time. Great quality items. Old navy sends emails every step of the way so I never had to wonder where my stuff was!

Date of experience: August 21, 2016
Michigan
15 reviews
39 helpful votes
Follow Ayla A.
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I used to love this store, now I just like it.
While many people may try to deny this obvious fact, the sizes have increased and are no longer true to what they state they are. For example, I used to fit in a 2 for their skinny jeans, now a 2 is a bit big for me around the waist, something that I never had an issue with before they started their size inflation. Along with skinny jeans, I cannot find a single pair of decent fitting shorts except for the young girls size 14, which is sad. Yes, even the 0 in short size is way too big for me.
Along with their sizes getting inflated, the material for many of their clothes has gone downhill and feels cheaper to me. I have been shopping at Old Navy for about 7+ years now so I've lived through the changes the clothes have experienced, very few for the better.

The only product line that hasn't been messed with yet is the Old Navy Active line. I am able to fit into all their Active clothes and have no issues with either the quality or fit, something I can no longer find in their regular clothes. Along with the clothes be nice the prices are very fair and if you wait for a special you can get sports clothes for a steal.

The Old Navy sandals are as always, very cheap and come in a wide range of colors. Wait for their $1 special where sandals are a $1 each, an amazing deal you can't miss.

Although there aren't as many shirts that I like, Old Navy shirts are for the most part, still cute and fit okay. While the sizes have increased to the point where a small is a bit big on me now, the shirts fit me a lot better than their shorts ever will.

Overall, their clothes are okay and the prices are okay for the quality you get. The Active line is their best line right now though.

+29
Date of experience: August 19, 2016
PS
13 reviews
2 helpful votes
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They were good
August 12, 2016

They have a nice selection, but most of their products are low quality from China these days

Date of experience: August 11, 2016