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Old Navy Reviews Summary
Old Navy has a rating of 2.6 stars from 778 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 12th among Discount Clothing sites.
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They always have good sales and good prices, but you have to catch the sales. I do not frequent this store because their clothing is not the best quality for what they charge.
Return never a problem if you buy online. Great store and return policy and customer service. I recommend to my family and friends
I love shopping at Old Nay and receiving my Naviest Rebates. I try to go in and buy as much as I can and spend less than $1.00. By combining store discounts, percentages off and my rebates, I can walk out of there with bags of items and pay less than a dollar. Get your own Old Navy credit card and watch the savings come in. (I am not a paid spokesperson for Old Navy) I just love Old Navy!
I love quality for price and styles are for all age groups! Very well made clothes.
I use ON all the time for athleisure outfits. Great quality, current styles and colors and they don't charge a fortune. They offer free shipping on relatively small dollar orders too.
I like Old Navy but they don't carry an impressive selection of plus sizes for women. I really only buy their flip-flops in the summer. However, sometimes the flip-flips wear on the bottom where the strap hits the underneath of your foot and causes a callus. That problem I've had for quite some time. But their deals on flip flops over the years have been good.
Unfortunately I can't buy my clothes here.
Great prices for discounts online just hate they all come in separate packages at different times
Can't beat the sales! Good quality for the price. Lots of selection to please everyone in the family.
Old Navy is a good place to shop on a discount. But don't just buy clothes there, without trying on first in dressing room! Old Navy's clothing sizes run really big, compared to (most) other stores.
Love the simplicity of shopping online and being able to just drop off items that do not fit at stores. Huge time saver for me when shopping for picky children
First, 50% off at checkout did not happen, filed a complaint and the response was to beg me to try again. I tried 7 days ago and the 50% was credited so i placed an order. 7 days and I am still waiting for the order to ship. Two requests for status have been ignored. I will cancel the order and take my business elsewhere.
It was my first trip to the USA, December 1999. It was cold. Freezing in fact. I'd heard about New York Winters, but wasn't prepared for this. So there I was in Old Navy. Saw this coat, loved it, bought it, and to this day it remains the warmest coat I've got. Love it.
Any sales or coupons can only be used by customers with an "Old Navy membership" henceforth anyone else walking into the store MUST pay full price while they sadly watch the customers roped into joining their little "membership club" enjoy 15% off this, or 18% off of that.....even their special members get the short end of the stick. Old Navy used to be a great store to get hoodies, sweatpants, pajamas (I even got a beautiful wool Pea Coat leftover from the winter stock for $80 less than retail price, that was 7 years ago). They don't care about selling quality items for affordable prices anymore. I got a pair of jeans a year ago and the crotch split while trying to pick my (at the time) 5yr old daughter up. Yes it was the right size, no my pants don't sag down to my knees.....the jeans were just THAT cheaply made. It looked like a blind man with 3 fingers on each hand had made the "jeans." Don't waste your time in this store anymore unless you want to overpay just to join a "special club."
They never disappoint! I can find snazzy tees and funky styles for my toddler and teen at unbelievable bargain prices!
Thank you! You have a good service and products. Excellent!
I love the coupons they send with the bill, you can get free clothes just for shopping and earning Gap Rewards.
I like some of their clothes and even have some items I've been wearing for years. It's really hit and miss with them online. Some shirts have necks that are too low. Bottom line I stopped buying from them due to the trouble it took to find clothes that looked cute and worked. Their prices have gone up and that's very unfortunate.
I will never shop there again. Nor will I send anyone there. I bought pants they all ripped in the knees and I pay off my old Navy credit card and they closed it on me. This company is horrible.
Scored some amazing deals on clothes for my kids. Excellent quality and pricing
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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