I've shopped at Old Navy since I was in high school, so 20+ years. I like their cheap prices & sales. Their quality definitely leaves a lot to be desired. But being I only buy with sales & discounts I don't expect the highest quality & I'm ok with that. I mainly just shop at Old Navy for basics anyway.

My main complaint is their sizing now. Over the years their sizes have absolutely become extreme vanity sizing & it makes shopping there a huge headache. My size hasn't changed in 20 years. I'm a medium top - period. Every single other store & brand, I'm a medium.

I made a huge order a few months back when they were running major sales & clearance. I was so excited to get all these clothes for such a great price. I tried everything on & totally shocked at how HUGE everything was!

All of the medium tops definitely fit at least like a large if not an extra large. I had to return everything & was super bummed because the sales & clearance items were all gone.

If you haven't tried on recent Old Navy clothing, I would recommend actually going into the store & trying on tops & bottoms in different styles to figure out what size you'd wear at Old Navy. If you have to order online, order different sizes & return the ones that don't fit.

They don't include the day you order it even if you order in the morning. We paid extra for 3-5 day shipping so it would get to us before our vacation. (we qualified for free shipping but chose the faster method)

They don't put estimated delivery dates when choosing delivery speed (which is ridiculous, this should be a must)
So there was no way for us to know that. Now the items aren't going to get here in time for our trip and that's the whole reason we bought them. It will all be going back, I'm very unhappy with Old Navy.com and will not be shopping online with them again.
They need to be much more responsible about shipping, people rely on this kind of thing and they've failed miserably.

The very least the customer service person should have done was offer to refund the cost of shipping since we would have gotten free shipping had we not paid for the faster speed. And at this point, we might as well have just went with free shipping. It's almost two days after we ordered, and they still have not shipped it.

I was very upset today about the customer service I did not receive at Old Navy in the Trumbull, CT mall. I went in to return two pairs of leggings that I had purchased on March 1,2017. My daughter had worn them each once and I had washed them. Both ripped on the seam. The manager was called to the front desk and he very rudely told me it was wear and tear and not returnable. I was totally appalled. Wear and tear in 10 days time. As I walked away I said to my daughter how rude he was. He said very loudly in a fresh tone "have a great day". Who trained these people. This person was so unprofessional. I can only hope someone from Old Navy will read this and fire him. Very very dissatisfied.

I used to love Old Navy, I would wait for one for a good coupon code, and order enough clothes for the season. Now, every time they send me any kind of code, almost everything I put in my cart is excluded. The reason, is it's on sale, or is an everyday steal. Ugh, 50 cents, to a dollar off at most, and they stay like that. Basically so you can't use your discount. And don't even get me started on their cash. It's only good for a short time period, and you have to spend money to use it, I think last time I checked, it was $5 off every $25 you spend. Go to Kohl's, you can use their cash on anything, and don't have to spend a dime of your own money to use it, plus when you have a coupon code, it's good on almost everything. Sad to see what was once a great company, fall so far.