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Old Navy Reviews Summary
Old Navy has a rating of 2.6 stars from 778 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 12th among Discount Clothing sites.
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The store I frequent always has some amazing clothes at really affordable prices. You can purchase items for the whole family. They also have a good return policy.
Always get good quality items from Old Navy. Will continue to shop there! No bait and switch here. They are honest and stand by their product.
Thank you Old Navy!
Shop the deals! Theyve always sold great clothing
Love the 50 percent off days or buying out of season sales for the next year
I've enjoyed the working process with this company. No doubts that they are highly professional and friendly team.
The quality is excellent the products it self is a good quality thats why we always buy come to this store we love Old navy economically the prize is right
Love this store. Living in Florida we live in shorts. Old navy shorts are a great value. The only reason the 4 stars instead of 5 is the variance of sizes for the same product.
These aren't high quality items but the sale prices are really incredible. I've bought a pair of leggings here for 2$ that are super comfy, wash well and look really great! Great for those new items you want to add to your closet without paying too much.
I have been shopping here literally since 13 and love it. The clothes are good quality and are nice and pretty. Thanks guys
A great range of various items for the whole family, the store offers those at all prices and various styles. I`ve had many orders with them and got a fail maybe once, I dont remember exactlly
I love Old Navy stuff, but I usually do better in the store than online. I find that I usually get better items at better prices that way.
I've always loved Old Navy. It was always fun to browse their clothing sections when I lived close to one. Now I mostly shop online and I like this as well. It is very easy to return items that didn't work out and you save the hassle of driving out to the store. Some of my favorite clothing items are from Old Navy. I don't like everything they sell, but the things I do like I LOVE. I also bought so many clothes for my kids with their summer sale for school. GREAT DEALS! Plus it is hard to find clothes that fit my teen and their pants fit great. I've bought myself swimwear, sun dresses, work pants, socks etc. All great quality. The only complaint would be the womens sizes vary wildly. I wish it was more uniform. I have to read a lot of reviews on items to get a gist of the sizing for an item. I usually try to find coupons or wait for a sale, but they always have some kind of sale going so you do not have to wait long.
I would say the fabric quality is like 4.5 stars. The designs are good and the prices are great! The pictures are true to the products' colours and designs. I've never encountered any faulty products like loose threads etc.
Good for casual wear, but I've managed to get one work dress from Old Navy that had a very reasonable price.
It's easy to get free shipping.
Horrible! Ordered something online and it was never shipped. Store said UPS never picked it up. No phone call, no email, no contact to let me know. Meanwhile I have been trying to track it and need this thing for the next day. (ordered over 8 days ago) What do you mean UPS never picked it up? You don't know this? You don't even try to make good? So now I cancel the order and ask which store I can buy it in. Was given 3 stores. Said there were many in each. NOPE! LIES! I'm DONE with this store!
I had a terrible experience with one of the employees named Jorge while I was asking him for help at the men's shop he was on his phone ignoring me
After I had my wallet stolen and all my check was in my wallet and to top it off I lost my job I called old navy and told them I need a new card because my wallet was stollen they sent me a new one and canceled my stolen one. I have no balance I pay on time every time after some time I went in and was going to buy some clothing for my son only for them to tell me my card declined Im like something not right so I called them and they said my card was cancled for no resaon what so ever how embarrassing to have a card declined never in my life has this happend to me they even send me anything saying my card has been cancelled to at least save me the embarrassment worst business ever!
I ordered a total of 7 items (3 different purchases for a total of 7 items) only to have all 3 purchases cancelled. After I was already charged. When I reached out to customer service they offered me 10% off of one non-sale item. What a joke. Never again OLD NAVY. NEVER AGAIN.
Old Navy is awesome... what a great selection, huge variety of rather trendy and really cute clothing options. Love the store and the website!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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