I ordered a few clothes from OldNavy and they fit my closet really well. Their sizes are so perfect. And I absolutely loved their long skirt collection. They were so vibrant in colour and length was perfect too. Surely going to shop more from here in future.

I am writing to express my upset over a recent incident at the Old Navy store in Niskayuna, NY. I went to return a pair of pants which I purchased for my daughter. The pants were damaged at the zipper. I did not have my receipt, however all of the tags were attached and intact. I did have the credit card they were purchased with, as well as the appropriate ID. The general manager was able to find evidence of the purchase, the price I paid for them and the date they were purchased on the computer. I was told that I had missed the '45 day' return deadline for Christmas purchases, and as result I could not receive the amount I had paid for them. This despite the fact that they were damaged. I tried to reason with the general manager, Greg Towe, however he was immovable and inflexible.
This was the worst customer service I have ever received. Given the fact that the pants were damaged it seems that accomodations should have been made to rectify the situation rather than digging heals in and refusing to assist. I will never set foot in Old Navy or any of it's affiliates again. Perhaps further education should be provided regarding customer service, being fair and cultivating relationships with consumers in the community.

Old navy online is the worst experience I've ever had with online shopping. I had ordered 13 items on Black Friday. I didn't choose quick shipping since I wasn't in a hurry. 2 days later I get an email saying 2 of my items shipped. Great! It seemed like it was on the right track.

10 days later I did not receive any updates so I had to email old navy "when am I getting the rest of my order?" The next day I receive a reply and miraculously I get 2 more emails my order has shipped. Did old navy forget my order? This isn't the worst part.

So I was waiting on a girls blue puffer jacket for my daughter and of course it was the last shipment to arrive. So from my order on 11/22, I finally receive it on 12/13. However, it was not the blue puffer girls jacket that I received. It was a gold women's legging/trouser thing that I never ordered. I then had to go to an actual store to exchange it to what I ordered.

This was the most horrible online buying experience I've ever had! I will never recommend anybody to shop on your online store.

Thank you for making my already stressful holiday even more stressful! I will stick to amazon from now on.

Will NEVER shop or order from them again. I have no car. Ordered a shirt I needed 3 days later, and paid $22. For shipping THEY GUARANTEED WOULD BE DELIVERED THE NEXT DAY. (Even 2 days would have been alright.) I received a FORM EMAIL FROM THEM 24 HOURS LATER SAYING THEY COULD NOT DELIVER AS PROMISED AND THAT MY ORDER HAD NOT BEEN SHIPPED! By that time it was too late to order elsewhere and I had no car to go out looking. They made no attempt to offer a refund of the outrageous shipping I paid only because I desperately needed item quickly. I am currently calling them to insist on a full refund of my shipping. IRRESPONSIBLE, AND TERRIBLE CUSTOMER SERVICE. Shop somewhere else!

Everything I have ordered from then has been true to form on size and looks just like the photos. I have only had to send 2 things back because I just did not like how the tops looked on me after all. The prices on their sale items and they old navy factory and Banana Republic Factory prices are great. They also have the High Waisted pants for those of you that like the old school design that comes up high like the Rockys, You can't go wrong with them.

I love Old Navy, and feel like I get great deals throughout the year as a card member but I feel like their essentials like t-shirts and tank tops have really gone down in quality over the last few years. They took the built-in bra out of their tank tops, and they were my favorite! It's the same with t-shirts. Any time I try on t-shirts the same thing happens, color or white. The material is just so thin! Other things I've ordered like shoes and dresses have been awesome though, no other problems!