I have not bought anything in years at old navy and I finally buy something online and they mail it to me (a $20 sweatshirt) with the anti theft tag still on it.
My other items I ordered took another week to get to.me with no email or response stating that my order will be shipped on different days.
Cust service told me I could take the sweatshirt back to.the store and have them take the anto their device off. I live an hour from an old navy so that is not going to happen. They finally said they would give me a credit on my card since i cant use the sweatshirt but it is on day 8 and I have never seen any store that takes up to 10 days to refund your purchase back on your credit card.
I wont shop here again

It is now 7 business days later and I have NO jacket and I am out $121 - old navy refuses to help me saying that my bank is holding the funds - I called my bank and they have advised that there are no funds on hold. So basically I am $#*! out of luck - its all someone elses problem and I have no way to recoup this money which is a lot to me. I am very very frusterated and I will not be shopping at Old Navy online or in store again - what a bunch of CROOKS!

For years I've faithfully bought Old Navy leggings. I mean literally hundreds probably. All of a sudden I could never find the black leggings in stock. Only the ones with the little tie at the bottom and the quality sucked. Finally found some online and picked up in the store only to find out they were just like the ones with the tie. It's almost like wearing tights! I think tights would even be held up better. You can see right through them and they stretch for days! By the time I take them off they are sagging everywhere! Such a disappointment! I've asked everyone I know who buys them too. They had to quit buying them also. Not sure why they would skimp on the quality of their product.

Ordered my toddler some school shirts and she hit the send button before I was able to change the address. I immediately emailed and said that the address was incorrect and I needed to change it. They said basically too bad you $#*! out of luck. IF the person at my old address returns it, THEN I get my money back? Why can't they just change the address or even ship to store 1 min after placing the order? Just lost a lifetime customer!

I was in a store they ordered me a 0-3 month outfit to match a older sister outfit then I coordinated a total of 10 people to match for family pictures they not only sent the complete wrong outfit but the wrong size as well they have the outfit in another state but refuse to overnight the outfit so it gets to me in time even though they admit this was totally there error. They have the ability to correct their mistake but refuse to I will not be shopping old navy or any of the other stores owned by them this is the worst customer service I have ever dealt with.

I went to return an on line order and they would not let me exchange unless I was exchanging for the same exact items. So sisnce I didn't have the same items I wanted to get instead I had to order online. Then the online cart right before I placed my order gave me a summary of prices, promotional items and total... It wasn't the same as the email I received in my email. The promotional items weren't included. They make you think, you're paying one price and getting the discounts when in reality you aren't. They've $#*!ed me a few times like this already. I'm done with old navy. I'll stick to Macy's.

I made a return. It didn't go through the first time (debit) so I did it again and it worked. When I checked my bank app I saw they gave me the return but took another purchase in the exact same amount as the return. They wouldn't correct it. Said it takes 10 days for the bank to process this transaction, even though they could clearly see the return and new charge had already gone through. They stole from me. The so called managers are children. I'll make sure to spread the word on this one! $#*!ing thieves.