I went to the store and bought a pair of khaki pants that we're on a rack with tons of the same pants in different colors. The rack said they were on sale for only $15. I noticed when I got home I was charged full price for the pants ($40). I called the store and was told I would receive a refund if I went to store with my receipt. The next day I went to the store with my receipt, the cashier was about to refund me when he was told by a female employee that he could not do that and the pants were put in the wrong spot. Very frustrating...

Seems as if a majority of companies have jumped on the pandemic bandwagon and are now in the business of adding the sale of face masks to their list of merchandise. Such a company is Gap/Old Navy.

The company uses words such as ASSORTMENT/ASSORTED/VARIETY in the description of their face masks, and yet customers will be disappointed when receiving them. My packs had as many as 3 duplicates, contrary to all the photos displayed online and the descriptions of the products. In my case, the company even went as far as fabricating information in their attempts to justify their false advertisement. One descriptive not used in their detail outline was "SURPRISE, " however, according to their argument, "customers were informed it would be a surprise pack." FALSE! Beware so if the same happens to you at least your expectations won't be as high as mine were.

There's no question that the company engages in the following:

What is Unlawful Advertising Practices?
A statement is found to be an example of false advertising claims either because it is literally false or because it is presented in a manner that causes it to be deceptive. Also, the statement can either contain or omit important information that would be necessary for a consumer to make an informed decision.
One form of deception is what is referred to as bait-and-switch advertising. This is when a company offers something that is desirable and replaces it with something that is not desirable when the customer attempts to purchase the desirable product.

I have had to escalate issues with old navy dating back to May 2020. My most recent issue was a delayed refund which was resolved (months later but resolved). As of today, I have 2 charges from Old Navy that were already taken out of my account back in May. I have not made any purchases at Old Navy since. The amounts taken out of my account today were for the amounts 57.50 and 23.81. Those exact same charges were also taken out of my account back in May for purchases made. The charges today should have never been taken out of my account as I have not made any purchases. I have already been charged these amounts for the last purchased months ago. I am not in a position to have extra money taken out of my account for no reason and I am extremely upset about this. I hope to have communication from old navy asap to resolve this issue. Their customer service is impossible to get ahold of so I have to resort to leaving reviews as there is no other way to communicate!

Maria Pascucci

I wanted to order 10 face masks from Old Navy, but didn't want to pay for shipping on a $20 order. So I ordered three tops (that I didn't really need) in order to reach the $50 minimum for free shipping. According to the website and my order confirmation, I would receive the order in 5-7 business days from the date shipped which was 7/31/2020. The UPS tracking site and the Old Navy site both indicated the package would be delivered on 8/6/2020. I have yet to receive the package and both tracking website have no additional delivery information since a destination scan in Jacksonville, Fl on 8/6/2020. Who knows when or where my package is currently located. So buyer beware! Don't trust that you will actually get your order in the 5-7 business days promised on the Old Navy website!

Their website kept trying to "standardize" my address, removing my apartment number. Ultimately, though, IIRC it did have my apartment number. However, USPS returned it saying "insufficient address." I've ordering online for many years, this is the first time someone didn't get my address right.

Old Navy has received the package returned by USPS long ago, but they haven't issued a refund, or sent me any communications indicating the status of my order.

Curiously, my wife received a text message to review a supposed return. The url they gave her pointed to a package going to some random place in Canada. All we know is she had ordered something from Old Navy more than a year ago -- and the two of us share the same address(not in Canada).

It's been impossible to reach them. Their phone number put me on hold for close to an hour several times(until I gave up). The online chat feature is never available "Sorry, no agents are available..." And email to their customer service returns with a message that due to high volumes, I need to call them, or use their chat feature.

I recently bought $20 worth of masks for my elementary students to wear in school. What a waste of $50. The masks are too thick, restricting breathing, and they are rough, far from soft. And they wash terribly, ending up in a ball needing to be ironed! They are not returnable so I'm out a lot of money for unwearable masks. Tried to be helpful with my students and got burned by Old Navy,

I received an email (quite some time after ordering) stating that an item I ordered was sold out (well, multiple items, really) and can't be shipped to me. About 2 weeks later, it is now it is showing available?! Auto-replies to my multiple email attempts stating they don't respond and encourage you to call a phone number where you wait on hold 2+ hours before hanging up because no one ever answered. Also have a package with the majority of my items I ordered that has been "In transit to UPS" for a month... but again, I can't contact anyone to get it straightened out. So that's cool...

Quality of clothes really gone down I shop there a lot and the last few times it's been bad I keep saying I'll give another chance but no more them a employee made a horrible comment to a customer that made me sick. As much as I loved them I will never be back. U have ads on tv talking about love for all maybe u need to teach that to your employees instead of trying to get business from s ad that lies. I did tell the manager who actually laughed yea really funny. She tells me every one is just stressed due to the virus. Ok that does not give anyone a right to act this way. If you are stressed due to lack of business then maybe treat customers better so they will come back. Don't loose the few u Have