My girlfriend has worked at old navy for about 2 months and they've been awful. First off she's a student so her availability isn't as flexible. They promised to accommodate her but they schedule her for during school. We then had her availability changed and they still did the same thing. They'll also schedule her for days that she specifically marked as unavailable. And it's not just once or twice. It's every single week. We've had to turn our lives upside down because my girlfriend is bending over backwards for a company that can't even pay her right. Countless times they've put her to work in a position that she's never been trained to do and it's driving her stress levels through the roof. It's absolutely ridiculous and no one should have to put up with some of the stuff they throw at her. I am utterly disgusted with some of the things i hear and for those reasons and many more i will never take part in anything having to do with Old Navy again.

If I could give 0 stars I would have. I ordered items in November. The arrival date kept changing and now here we are a few weeks before Christmas and nothing. I contacted customer service twice. The first lady was rude and didn't know what to do. The second one said it was lost and to call customer care. I was talking to customer service and they can't help, really? So I call customer care and they say its coming today. Tracking now says the 20th. I explain that I don't wait it because I had to replace the gifts and they told me to refuse the package if (yes if) it comes and I will get my money back in 15 business days. I asked for a supervisor and they transferred me and then hung up on me. I will NEVER be shopping here again and will definitely be telling others about the HORRIBLE CUSTOMER SERVICE!

BOUGHT ITEMS FOR FAMILY FOR CHRISTMAS ON NOV. 27,2020, SOME WHERE OUT OF STOCK AND THEY EMAIL ME ABOUT IT, VERY DISAPOINTING. THE REST OF THE ORDER, STILL PACKAGES ARE NOT PICK UP BY USPS, SINCE NOV. 29,2020 AND DEC 2,2020. CALL AND CHAT SEVERAL TIMES, TOLD ME TO WAIT UNTIL THE DELIVERY DATE DEC 11,2020. TODAY, DEC 11,2020, STILL NOTHING. TRACKING DOES NOT CHANGE AT ALL, SAME INFO. HOPE THEY ARRIVE ON TIME FOR CHRISTMAS! KEEPING THE FAITH!

I returned some items over a month ago. I have called several times and I get a different answer each time I call. Now I have to wait for an email to tell mw why my refund is so late. Ridiculous. I order everything on line and have made many returns to all kinds of stores. Including many clothing stores. I have never had so much trouble getting my own money back. Good thing I kept all my shipping and return information because they act like they don't know. Worst customer service!

Old Navy sent wrong item and expected me to. Yet pay again for the correct item to be sent. Can't get a refund until they receive the returned WRONG item. Said they would overnight the corrected item, the day I contacted them Dec. 2,2020, but didn't mail it out until7 days later. Dec. 8,2020, really? Ovetnight? Waited 7 days later to even put it in the mail... thats what YOU consider overnight! WOW. They actually received my return of the wrong item the day before they mailed out the corrected item... they I paid for twice now! Yet their mistake. Oh, and the cash rewards cannot be used for the ongoing sale. If you want the 30% off site wide you can't use the rewards cash also. It's one or the other. Ripped off. At least with other retailers your rewards cash can be used on the ongoing sale. I will stick with the other retailers from now on. Ie. Belk and Kohls. If everyone can get the 30% off sale then what's the rewards of being a customer previously if you can't use the rewards cash if you get the "same discount " as anyone else can. Come on Old Navy, you can do better than this!

Terrible customer service and horrible cancellation policies! Do Not order online from here! Website glitched and processed my order twice, immediately called in minutes and was told they were unable to cancel. Now items are on the way by Dec. 11th and customer support says I had to wait and return before getting refund. That means I tried to cancel immediately but will now have to wait weeks to get the money back in my account. Save your time and shop on Amazon!

What a horrible experience. The shopping itself was fine, however I had google for insulated pants in stress and a hurry I made a mistake that's on me, however I then called them right after placing the order and they had to put in a request to cancel my order which if they approved then I would get an email in two days, if not then I had to wait a week then try for a refund. Mind you it says in email they will not take any money from you until your items ship beware they take it immediately the second you hit that order button. I'll stick with I store shopping if I ever go to an old navy or mall area. Too much of a hassle. And to not even know if I can get my own money back wow!

I purchased an item on sale online and went the store to pick it up. They said they no longer had the color I bought. I said that was fine, I'd pick another color instead (all the colors were on sale at the time.) They said they would have to charge me full price because it was no longer on sale or I could get my money back. What?! Any other store wouldn't do this. Terrible customer service! I won't be shopping at Old Navy again.

I ordered 75$ of pants for work. 2 days later when I should have received them, I instead received an email saying oldnavy cancelled my order. When I called to try and figure put why, they said they cancelled orders in case of fraud randomly. They called my bank and tried to get unnecessary information. When they finally resent my order, they promised one day shipping to get the pants by my original shipping time. They should have been here Friday. Today is Monday. I am extremely disappointed and will never again shop with his company.

FIRST PROBLEM: I have an Old Navy Visa card in which I get reward dollars that I can use on purchases. This is the second time that I have caught them giving each reward dollars the same reward number so that only one can be used and the other just disappears, meaning I lose those reward dollars. I've probably lost out on other reward dollars and haven't noticed. SECOND PROBLEM: I've had multiple online orders where items have been removed because they are no longer available. Who's in charge of making sure they're not available BEFORE the purchase is made? THIRD PROBLEM: I emailed customer support and they sent an email back that "We have received your email. Due to the unusually high volume of calls, we are unable to respond." So, they're not going to help me via email so I call wait 20 minutes for help. The gal that helped me was pretty distracted and didn't have any explanation regarding the problems. She did refund my order for the lost reward dollars, but didn't care to answer any other of my concerns about how Old Navy is currently running its business. On thing is for sure, my Old Navy Visa card will be cancelled and I never want to shop their again!

The worst. Customer service has really gone down since the pandemic. I have reached out to them multiple times and have been lied to and have even gotten money stolen from me.
My first experience. Multiple of my orders have been partially cancelled for no reason. I was told because I ship to a PO BOX. I have never in the 6 years I have been a customer had an issue with having items shipped to a PO BOX. Also they never gave me a giftcard. I had to call multiple times to get a code of no value that I used and value was stolen from me because my order got cancelled. The worst BUYER BEWARE!

Made to feel like a criminal! Don't ever lose your receipt or you will be made out to be a criminal! It is obvious they err on the side of theft vs a customer that actually spends money in their establishment. Today I tried into exchange some clothing due to sizing but got denied and was told basically too bad. The clothing was given as a gift and I did not have a receipt. It turns out that I committed an Old Navy crime. Since 2014 I have had 5 returns w/o a receipt. Therefore, I am not allowed to EVER return anything again. We had to ask the gift giver for the receipt (which was uncomfortable) We took all the clothes back and asked for a refund! Great job Old Navy for not saving the sale, providing horrible customer service and losing 3 customers. I will tell everyone about my experience. Keep it the great work!