I had the worst experience with Old navy. I made an order and waited two months just to realize the order was returned to Gap (connected company). They didn't deliver as "UPS couldn't find my apartment number" even if there is my name on the buzzer of course. After that GAP didn't bother to send me email that the order was shipped back and even didn't bother to REFUND my money. So one month after they shipped the order back (and I was checking the tracking number meanwhile) I found out all of this. GAP customer support said they are sorry and offered 20% off for my next purchase! And that's not the end. I tried to apply 20% code for the next purchase and the code DIDN'T WORK. So there will be no new purchase at Gap, Old Navy and Banana Republic ever.

Order 3 weeks ago, still say 4 more days until delivery. I have never seen such slow shipping! This is not a store or wearhouse issue, it's a shipping contract choice! I'll never buy from them again! People don't want to wait this long when other stores get you your item in less than a week. Not to mention items when on sale since I purchased. Ridiculous Old Navy!

Ordering online is so fantastic I get such great deals cannot wrong Will continue 2 buy on sale items

I placed a order on April 12th, it is now April 28th and still haven't received my order. Everytime I check order status the date is pushed back. I called customer service, which was absolutely no help at all. All customer service could tell me was they had no information, refund me my money and give 10% off of my next purchase. I am furious because I ordered the items for a specific trip and had to go out to find other items at the last minute. They are only receiving a star because I had to.

I have been a long time customer of Old Navy, but today is my last contact of any kind with this company. I live far away from any of the stores, so I shop online. My last shipment came with a plastic security tag attached to my blouse. Needless to say, I cannot wear it, I also cannot go to the store to return it, so it leaves me the option of mailing it back to the company at my own cost, paying for their mistake. I also had a couple of things saved in my basket to purchase. They were sitting there for whole 15 minutes and when I went to buy them, one of them was gone, saying that it is no longer available. The company just took it out of my basket and sold it to someone else! I understand that they can't keep it there for long but I think that 15 minutes should be allowed to go and get my wallet out of my purse. Very poorly run and no appreciation for customers. Just lost a good customer.

I went to the Kokomo store and Monica in particular was absolutely horrible, looked and acted very unprofessional. Was extremely rude and my entire family saw her butt when she bent down in her dress, extremely unprofessional staff, will never take my family there again or shop there. Extremely disappointing.

I ordered 18 items from Old Navy! Eighteen! ONE item arrived one time.
I called customer service SEVERAL times, only to be blown off and treated awful. Customer service... I don't think so. I will never purchase from Old Navy again. There are too many other options out there to receive such horrible service, Old Navy!

When I attempt to view my passed orders I am prompted with, " You currently don't have any active orders. Your Order History includes all of your orders placed in the last 6 month"

My last purchase last week, I made sure I signed in and used the my normal email and still no orders.

I would love to know how you order something get text it has ship and expected day to be delivered and of course due to weather things get put behind got that but then your text stop no delivery and you start to Chat with a moron customer Service person he cancels wants to cancel your order right away and takes 3 days to be refunded. But my order was suppose to be at my house 4 days ago never had arrived. Poor business I will never order or shop here again. People if you need something from Old Navy and you order it 4 weeks before you need it. It won't show up and your screwed.

Order 3 jeans. All 3 jeans have the alarm tag! Customer service tell me return or go to the store to remove the tags. Wow really!

I am a loyal old navy customer, I mean hundreds of dollars a year. Well, I go to make a return and was denied, I used 3 different ID's and they were all denied. They won't even give you store credit! So, I had to call the 3rd party company who kept denying my return and I have to have a receipt (lost it) so now I'm stuck with $115 of clothes that don't fit. I will not be shopping at my favorite store again. Buyer beware!

Purchased 3 pairs of stonewashed jeans for my sons for christmas. Already one pair has ripped from the crotch area straight down the interior of the leg. Will never purchase anything ftom old navy again. Certainly a total embarrassment to me. Will look elsewhere next time

Very upset of the shipping fee! On the web site it says if you spend over $50 free shipping other sites automatically take of the shipping fee when you hit the required amount on Old navy web site it doesn't
As I place my order I just assumed it took it off when looking at the final total noticed the fee so I called and the associate told me that because I had done it one other time this was going to be the last time they would wave the fee! I told her not to worry it would be the last time I would order thought their web site and told her to have a great day!

I have always ordered from Old Navy and love their clothes. The past few weeks I have ordered over $500 worth of clothes, mostly including jeans and sweaters for work. Unfortunately none of my packages arrived like they said they would and when I contacted customer service all they said was that my packages got lost so I need to repurchase all of my items. This is absolutely ridiculous and a lot of money spent on clothes to "be lost." I will not be purchasing from Old Navy anymore and terrible customer service.