On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Okra and Molly Reviews Summary
Okra and Molly has garnered a strong reputation for delivering high-quality, visually appealing cakes that delight both pets and their owners. Customers frequently praise the reliability of timely deliveries and the engaging communication throughout the ordering process. However, some reviews highlight significant concerns regarding customer service, particularly in handling shipping issues and providing adequate support. Instances of late deliveries and lack of responsiveness have led to dissatisfaction among a subset of customers. Overall, while the company excels in product quality and customer satisfaction, enhancing their customer service approach would further solidify their positive standing.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My sweet Polo turned 5 and I wanted a different cake for him then the normal bone cake that our local dog bakeries have. So I sought out my online search and found Okra and Molly and I'm 1,000% glad I did. I knew what I wanted and ran my ideas by them via email, chat, and text. They were on it with great Customer Service and I live for great Customer Service! I can't thank them enough for Polo's Picture cake it was spot on! He loved it and if I had let him eat it all in one setting he would have. Fast delivery! Outstanding artwork! And my husband tried the cake he said it was good too!
My dog didn't like his cake what I did gave the cake to my supervisor he has a dog his dog loved it. He also send me a picture of his dog with the cake.
The cake looks awesome! So precious. I'll definitely be ordering one. That is the cutest ever!
I received my cake fast. Okra and molly helped me get a cake for my boy, Remi. It was absolutely beautiful and he loved it! I will have forever memories with this great cake and him devouring it. You will not be disappointed with the cake or their customer service.
My dog loved his birthday cake! He finished every piece of it. Peanut butter is his favorite. Came fast.
I bought a small cake for my dog's birthday. It came in cute little box and was wrapped so cute. It also included and small party hat which was the perfect size. I will definitely use Okra and Molly again.
I purchased a cake for my dog who was turning 13 years old on a Saturday. The Tuesday right before his birthday, we had to put him down after a bad car accident in which he was run over. I emailed Orka and Molly that Wednesday to see about cancelling my order (not even caring about a refund, just not wanting to see the cake because of how devastated I already am about losing my dog) and they got back with me the same day and refunded me the money. If I ever get another dog again, I look forward to purchasing a cake with Orka and Molly! Thank y'all for being a great company!
Shopping a little last minute for my babies first birthday I found okra and Molly on google.
They had a lot of great reviews so I took a chance and I'm so glad I did! I ordered his cake on Monday and it arrived on Thursday just in time for my babies birthday party! The cake is absolutely adorable and him and his friends enjoyed it alot!
Thank you so much for making my babies day even more special!
Purchased here 2 years ago, and was very pleased. Last year I tried a cake somewhere else and was totally disappointed at receiving a lopsided cake. So, this year I went back to Okra and Molly, and again I was a happy customer. Thank you for helping make Willie's birthday so special. Willie says the cake is delicious!
I got a gender reveal cake for my sister's first child, a boy, and the cake was fabulous! Their customer service by email was very responsive. The cake arrived on time and it made Bailey feel really special too! Thank you so much!
Very helpful. Helped me get a cake in time. Made suggestions and it turned out great! Opened it and it was packaged so cute and the cake and candle were exactly what it looked liked online. I got the peanut butter and she loved it.
I chose the peanut butter pumpkin cake with natural frosting. My dog could NOT get enough. Before it was fully even out of the paper he was already licking for it! He definitely enjoyed it.
One note for those with smaller dogs, be careful with this flavor and how much you feed them! It is a decent sized cake but they should be fed appropriate size pieces... for fear of a poop explosion! Lol
The cake i received was the wrong flavor. My dog did not enjoy it at all. This is my first dog and it is her 1st birthday so I am very unhappy. The cake I was supposed to receive was fudge carob apple. Instead I got peanut butter.
Five stars across the board! Unique products that fill a niche for people that adore their pets. Ordering, delivery and quality were top notch.
The Chewbacca cake Okra and Molly made was unbelievable! Absolutely, geekily awesome and my pup loved every bite!
One of my best friends adopted a 6 year old dog from the shelter. He was in need of a groom and he looked a little like Chewbacca so that is what they named him. Okra and Molly knocked my Chewbacca cake request out of the park! Thank you for helping me send my friend who is states away such an awesome "welcome to the family" gift for their new dog.
This was the time I decided to order my dogs cake online for her birthday. Sad to her birthday cane even her friends came over. But we had no cake. I so excited! Just be let down. So there was and option to have it redelivered and gave me a date. So I rescheduled the delivery. I never received a update a cake nor apology or refund. No response at all actually. Sad I'll never do this again. With that being said I'll continue to make her cakes my self. They aren't fancy but I make it with love and we're all happy..
Hey, Latwanda, the post office attempted to deliver your package several times and left you notices and 3 days to either remedy your mailbox issue or pick it up at the post office. You did neither of those things and instead sent us a pretty rude email. So no, we didn't respond, as there's simply nothing we can do about access to your mailbox and prefer to not respond to such emails.
I was super pumped to get a custom cake and bow tie for my poodles first birthday. I had ordered the cake 10 days in advanced, and unfortunately it did not arrive on time. Per OKRA&MOLLY policy, they won't refund once it's in the carriers hand, so I'll just have to do a charge back through my bank.
Not only was the birthday cake super cute but our dog loooved it. It came in time. The dog tag is also a nice touch We will order again next year!
Super happy with the timing when it got there and the looks of it but the cake was very very crumbly and SUPER dry-not quite what I was expecting out of peanut butter and pumpkin(2 wet ingredients)
From the business
We're a dog cake bakery providing holiday, birthday, and adoptiversary cakes to owners who want to celebrate with their best friend. Also includes dog toys.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Christina, that was actually the correct flavor, the packers were probably just confused by the white icing. We had a white apple to spare and I thought it would make for a really pretty cake for Mishka, so that's the confusion. Good intentions gone awry, i guess, sorry for your disappointment.