OJCommerceReviews 884

Very Unprofessional company with terrible Customer Service that should not exist on the Market. It sells cheap poor-quality products and they know it. As they have a lot of returns due to the defective and bad quality stuff they sell, their return policy requires Customer to pay returning shipping cost + 20% restocking fee. That is how they make money! Stay away from them! I am providing photos of table legs I did receive from the company. Replacement legs came defective too. Find another company to buy furniture from, company who will care about their customers and company's reputation because Ojcommerce does not care at all.

I needed 4 chairs for my office, and needed chairs that were wide and sturdy. OJ Commerce had a great price for 4 chairs, and delivered in just 4 business days.

I ordered a curio cabinet on Amazon through oj commerce. I only received half of it and the other half was Supposably on back order. I never received the other half and my claim is being denied because I'm being told to send the other half back at my expense. Amazon is siding with oj commerce on the issue as well. Both Amazon and oj commerce are scam artist and i would recommend that both companies be boycotted for being a thief companies who should be facing class action lawsuits.

Really tight on money so looked for a good deal on a twin bed with trundle bed. OJ Commerce had on advertised for $79.09 w/ free shipping! Almost $50 cheaper than the other ones I was looking at. So I e-mailed the company on Ebay and asked if the price was right because it seemed so cheap. He replied the price was right and thanks for reaching out to them. Ordered the bed 5 days ago and curious why I haven't seen shipping info, I get a notice from Ebay the order has been cancelled. After calling the company and finally getting an answer from the OJCommerce rep said they made a mistake and are returning my money in up to 7 days. They have already had my money 4 days, now 7, and I'm reading about people who don't get there money for up to a month if at all. My wife is contacting the Florida States Attorney to see if anything can be done. I feel like I have been scammed by this company even though it just happened. Their phone reps were very disconcerting, and gave the impression it was too bad for me. Oh well my wife's mean as hell and she's out to get their $#*!. DON'T BUY FROM THIS COMPANY! SCAMMERS!

I ordered a small children's rocking chair. What was delivered was a very large table. The item was supposed to be delivered on Tuesday (of, we'll call it week 1) The item was delivered on Tue/Week 1 but as I mentioned, it was the wrong item. I needed the correct item as a bday gift on Saturday/Week 1. Tue night/Week 1 I emailed about the problem. Wed/Week 1 they asked for photographic proof. Wed/Week 1 I provided the proof. Thur/Week 1 I sent a follow up email. Thur/Week 1 they told me these things take time. Friday night/Week 1 they asked for an item number on the item I received. Sat/Week 1 I show up to bday party with no gift. Tue/Week 2 I ask for an update. Tue/Week 2 they tell me to mail back the table I received and once they receive it, then they will issue me a refund for the children's rocking chair. I tell them that's unacceptable, I shouldn't still be waiting for an item when it wasn't my fault I didn't have the item in the first place. I also tell them they can arrange for pickup of the TABLE because I'm not taking it to a shipping facility - it's too big and heavy. After 20 minutes of being putting on hold 3 times they agree to send a truck. Wed/Week 2 the truck picks up the table. It is now Mon/Week 3 and I, again, had to email them for a status update on my rocking chair. They say they received the table back in their warehouse and will let me know within 48 hours the status of my rocking chair. Tomorrow will be 2 weeks since I DIDNT receive my chair and they are telling me it's another 2 days because I'm even to be updated. Not even 2 more days til I receive my item but 2 more days til they give me any details. From now on, if I see their name as the fulfillment agency, I'm going to purchase a different item. I advise you to do the same.

Walmart Should read reviews and ban OJCommerce from their site. You cannot return items to Walmart and Walmart acts helpless in my item return fiasco. The return fee is outrageous and so is the return shipping. OJCommerce does not follow their own return police to provide needed information. They don't even answer phones during working hours. I have learned to always check out reviews before orderiing. Why do reputable companies like Walmart and Amazon allow this to go on?

Ordered a platform bed and arrived quickly- however when opened the bed was missing parts and wood damaged. I did not realize it was through a 3rd party vendor and not Walmart.com -meaning I could not return to Walmart. The quality sub-par to say the least. I had to call 3 times over 3 days to reach someone at the company. When I told them the issue with the bed, they asked we take multiple photos and list parts and send via email. They would not ship a new bed and pick up damaged bed. Furthermore, I cannot return the bed unless I pay shipping plus a 20% re-stocking fee. The woman on the phone was not helpful without one ounce of customer service. DO NOT BUY FROM THIS COPMANY- I did not do my research and now noticing tons of complaints like mine.

I received my tree on November 13,2018 from Walmart.com and put it up immediately. The tree looks nothing like the photo! In my opinion a "Charlie Brown Tree." I called Walmart right away to return the item, and Walmart will not return the item because it's a third party item. I've tried to contact OJ commerce for a whole week and nothing! Finally, today I talked with a manager and they want to charge a restocking fee and shipping fee. They want pictures to decide if my claim is legit! You can see the whole middle post through the tree. My kids and husband were even laughing at it! BEWARE! Don't order from this company! I wanted to upload more pictures, but it won't let me!

I'm currently re-furnishing my entire living/dining room and purchased several assemble-it-yourself wood veneer pieces. This table is the best item I ordered. The veneer feels durable and I'm not worried about corners chipping.

It's a simple table design, both visually and easy to assemble, not all that many steps.

I purchased the item on walmart's website where OJcommerce was the outside vendor. They provided me with great customer service, I needed to cancel my first order and re-order, they responded to my email quickly and were super helpful. After the item arrived at my home they emailed me again to make sure everything was ok.

I purchased a vanity off Walmart.com through OJcommerce. The vanity was sent in poor packaging and arrived destroyed. I called numerous times and was given zero options except a replacement for the sink portion. The entire vanity was destroyed not just the sink. I was told if I wanted my money back I had to pay 20% restocking fee and $#*! it back myself (it weights 60 pounds). So basically if they ship you damaged product, it's your fault. Very sad that a company like this is allowed to operate in the USA.