I had a problem with my order the name was wrong on the parcel was worried that I couldn't collect my parcel in France, they need the name on the ID and the parcel for them to hand it to you. The customer service team support I received from Nikki and Louise was amazing. They was quick to respond to my email and they also made sure the problem was solve fast! Thank you guys

I appreciate the help Lizzy provided me with. Nice, polite & kind and got the job done. Excellent customer service at Oh Polly.

I ordered a satin top which was beautiful but unfortunately came with little holes in it due to the straps, I immediately contacted the ohpolly help Account on instagram and sent the pictures. I received help very quickly and the Problem was handled very well and the girl, responsible für customer Service, was very nice. Now I‘ll get a completely new top which has been sent already. Thanks so much!

Had delivery problems ( no fault of oh polly) but the girls ( Ellie, Molly, April and Aimee) were a great help, fully recommend!

I needed to have an exchange done faster than their normal exchange timeframe (10-14 days) and when I contacted customer service, Nikki was very helpful and proceeded to assist with my exchange. I am hoping to get my exchanged clothing on time! Thank you Nikki! UPDATE: I did receive my exchange within a week, just in time for what I needed it for!

I had problems with checking out my items and the team at OhPolly were extremely quick and supportive when trying to resolve my situation. They constantly checked up and provided thorough information. I was able to purchase my items with full clear understanding of what went wrong and how it was fixed. Amazing customer service and also amazing quality of products.
Thanks again xx

I reached out to Ohpolly's customer service line, because of some delivery issue with one of my packages. They were very responsive, and helpful. They made sure I knew all the details regarding my package.

Nikki at Oh Polly was extremely helpful when my package didn't show up and sent over a replacement right away. The service was quick and efficient and super friendly.

There have been 2 instances where I needed assistance regarding a change in my order details. The response time with customer service is faster than most online retailers. Importantly, they provide a more detailed update.

Leigh and Alix were both so helpful with my request! And very quick with their replies :) made my day better

Alexandra was extremely prompt and attentive in resolving an online issue. Clothes are always fantastic and great quality.

Luce & Georgina were very professional and they answered to my concern really fast.
Thank you for your help!

After purchasing my order I noticed I made a mistake on my delivery address. I emailed Oh Polly and was provided a prompt and well detailed email regarding my problem being resolved.

I mistakenly ordered a petite pair of trousers and asked them to be changed to a normal pair which was done quickly and easily after I simply sent an email

I sent over a message asking about stock and Ellie replied quickly and was so kind! Best place i have bought anything from