Official SIM Unlock

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Official SIM Unlock

2.2

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Official SIM Unlock Reviews Summary

The company exhibits a mixed reputation in the unlocking service sector. Positive feedback highlights the speed, reliability, and user-friendliness of their service, with many customers expressing satisfaction with the quick turnaround for unlocking phones and responsive customer support. However, significant concerns arise regarding transparency in pricing and communication, as several customers reported unexpected fees and delays, leading to frustration and distrust. Overall, while the company demonstrates strong capabilities in delivering effective services, addressing issues related to customer support and pricing clarity could enhance their reputation and customer trust.

This summary is generated by AI, based on text from customer reviews

service
144
value
263
shipping
234
returns
64
quality
308
This company does not typically respond to reviews

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4,133 reviews

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GB
1 review
0 helpful votes
Follow William A.
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Very straightforward process easy to follow and very quick.

Date of experience: August 7, 2021

Very straightforward process easy to follow and very...
July 31, 2021
Previous review

Very straightforward process easy to follow and very quick.

Date of experience: July 31, 2021
GB
1 review
0 helpful votes
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Not very quick
August 7, 2021
Updated review

I got my unlock after 4 days but that was over a weekend. Also the price is not very well explained up front

Date of experience: August 7, 2021

Haven't received my code yet
July 30, 2021
Previous review

Haven't received my code yet

Date of experience: July 30, 2021
GB
1 review
0 helpful votes
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Stressful
September 2, 2021
Updated review

Not good service quick and easy hope I get confirmation soon

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 3, 2021

Good service quick and easy hope I get confirmation...
August 26, 2021
Previous review

Good service quick and easy hope I get confirmation soon

Date of experience: July 27, 2021
GB
1 review
0 helpful votes
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Phone unblcok
August 3, 2021
Updated review

It's been very confusing and I didn't expect it to be so expensive when I was told in the shop that it woudnt cost anything to unlock the phone

Date of experience: August 3, 2021

Helped a lot
July 27, 2021
Previous review

Helped a lot

Date of experience: July 27, 2021
GB
1 review
0 helpful votes
Follow Joe B.
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I used this website as, unfortunately had to self Isolate
It was advertised at 19.99 + Vat and unlocked in 1 to 6 hours
I paid and was waiting over the time limited so asked for update, to then be faced with an email saying the initial checks had been carried out and to pay the attached invoice to complete the unlock!

I emailed to say I hadn't received the service I had paid for, they said they could discount it by 15% as "they had an order going in that night"
I refused to pay anymore monies as it was going to cost over £50 in total

No refund given

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 30, 2021
GB
1 review
0 helpful votes
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Excellent
July 29, 2021
Updated review

I like this page, I recommend, it's very confidential and safety

Date of experience: July 29, 2021

Excellent and quick
July 22, 2021
Previous review

Excellent and quick

Date of experience: July 22, 2021
California
7 reviews
0 helpful votes
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Good service for those who have money.
Their service is fast and effective, but the price is a little bit high.

Date of experience: July 27, 2021
GB
1 review
0 helpful votes
Follow Dean M.
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Code worked a treat
July 27, 2021
Updated review

After using a cheaper site (£4.99) for an unlock code for a Samsung s9 that i bought for £120, they returned a result they were unable to unlock it & refunded me.

Date of experience: July 27, 2021

Easy to order, easy to pay
July 20, 2021
Previous review

Easy to order, easy to pay. Just waiting on results now...

Date of experience: July 20, 2021
GB
1 review
0 helpful votes
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Samsung unlock
August 23, 2021
Updated review

Timescale was longer than expected and phone still doesn't work now asking for other codes which I do not have

Date of experience: July 24, 2021

Easy to use will see if it work
July 17, 2021
Previous review

Easy to use will see if it work

Date of experience: July 17, 2021
Washington
1 review
0 helpful votes
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Scammers
August 22, 2021

I'd read the reviews, which are bad to say the least, but I thought, no, I'll give it go, maybe there's just lots of negatives because maybe there's just a small amount of issues and those people who have something to complain about are more likely to leave a review than those who had a positive experience.

How wrong I was...

This site is 100% a scam. No ifs, no buts.

The prices quoted on the site are completely irrelevant, misleading, and certainly not reflective of what you will inevitably be asked to pay after you've handed over the initial amount.

For an iPhone 7 is was quoted £24.99 initially. It took 22hrs and 14mins before I received the dreaded email I'd been waiting for.
"Your phone is a very expensive device... the carrier requires this additional unlocking fee cover their potential loss of revenue".
That additional fee amounted to £52.79. I know, however, that it has been a lot more for some individuals.
This then takes an extra 1-72hrs to complete. Working days only. Because of the pandemic, you see.

So all in all the total cost of getting a (clean) iPhone 7 unlocked is actually £77.78

As a paralegal I know for sure this company have broken a number of marketing regulations, and, I would imagine, some consumer laws too.

They'll be hearing from me again soon, but not as a customer.

Date of experience: July 23, 2021
GB
1 review
0 helpful votes
Follow Lloyd E.
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Unhappy customer
August 21, 2021
Updated review

Easy to fill out form hopefully a quick unlock the site information is misleading making customer believe one payment of £19.99 unlocks your iPhone you pay then your told there is a additional £35.00 due to complete the process £55.00 justify that keep the £19.99 dishonest company beware

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2021

Easy to fill out form hopefully a quick unlock
July 15, 2021
Previous review

Easy to fill out form hopefully a quick unlock

Date of experience: July 15, 2021
Ireland
1 review
0 helpful votes
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Extra Expense
August 20, 2021

Purchased an unblocking Code.
Paid €23 'Prepaid' presumed it was total amount.
Got email 24hrs later looking for another €34 to complete the unblocking process.
Still waiting for my code. So am hopeful it arrives. But just needed to voice my opinion that they are not totally upfront.

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 21, 2021
GB
1 review
0 helpful votes
Follow Doreen Y.
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Really easy but
July 20, 2021
Updated review

Be prepared to pay extra cost. I thought the whole process would be done for £19.99 but had to pay a further £52 to complete the process.

Date of experience: July 20, 2021

Really easy up to now
July 13, 2021
Previous review

Really easy up to now

Date of experience: July 13, 2021
GB
1 review
0 helpful votes
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Expensive
August 17, 2021
Updated review

Hidden charges, thought I was paying £19 then once you got the code you charged me around £35 to release it.

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 18, 2021

Quick & easy, thanks
July 11, 2021
Previous review

Quick & easy, thanks

Date of experience: July 11, 2021
Washington
1 review
0 helpful votes
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Unable to complete
July 16, 2021
Updated review

Made the 1st payment with no issue. 2nd payment requested and no bank or credit card will pay. I would like my 1st parent refunded.

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 16, 2021

Very easy to use and cheaper than I expected
July 3, 2021
Previous review

Very easy to use and cheaper than I expected

Date of experience: July 3, 2021
GB
1 review
0 helpful votes
Follow Geoff X.
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Easy
July 15, 2021
Updated review

Very easy and clear instructions. Should note that time given is working days and does not include weekends, Good idea to start on a Monday perhaps.

Date of experience: July 15, 2021

Very easy and clear instructions
July 8, 2021
Previous review

Very easy and clear instructions.

Date of experience: July 8, 2021
Canada
1 review
0 helpful votes
Follow Sony P.
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Says 24 hours but that's a lie I've waited 36. Emailed the contact and they replied saying they working on it. Costed 23$ Canadian. The email process says 20% and it never changes.
Don't waste your money scam scam scam scam

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 14, 2021
GB
1 review
0 helpful votes
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Review
July 10, 2021
Updated review

Good easy process not as quick as mentioned but i did it over a weekend

Date of experience: July 10, 2021

Good easy process so far
July 3, 2021
Previous review

Good easy process so far

Date of experience: July 3, 2021
GB
1 review
0 helpful votes
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Rip off
August 1, 2021

Rip off paid 23.99 and then to be told want more and won't refund just offer discount utter joke will never use them again

Date of experience: July 2, 2021
Canada
1 review
0 helpful votes
Follow Dmitri P.
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I dont' recommend this service. They changed price from 23$ (after I paid 23) to 100$.
Initially they said their service is 23 $, and after I paid this money, they said I should pay plus 75$.
Who know, if I will pay 75$ they will ask more money and more.

Date of experience: June 22, 2021