Official SIM Unlock

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Official SIM Unlock

2.2

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Official SIM Unlock Reviews Summary

The company exhibits a mixed reputation in the unlocking service sector. Positive feedback highlights the speed, reliability, and user-friendliness of their service, with many customers expressing satisfaction with the quick turnaround for unlocking phones and responsive customer support. However, significant concerns arise regarding transparency in pricing and communication, as several customers reported unexpected fees and delays, leading to frustration and distrust. Overall, while the company demonstrates strong capabilities in delivering effective services, addressing issues related to customer support and pricing clarity could enhance their reputation and customer trust.

This summary is generated by AI, based on text from customer reviews

service
144
value
263
shipping
234
returns
64
quality
308
This company does not typically respond to reviews

Instant Feedback

4,133 reviews

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Washington
1 review
0 helpful votes
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Phone unlock
September 15, 2021

Fantastic service thanks so much! But quite expensive!

Date of experience: September 15, 2021
GB
1 review
0 helpful votes
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RIP OFF
October 14, 2021
Updated review

After paying the £19.99 for the sim unlock you then required a further £34.20 (or what ever it was) which i didn't know anything about so I didnt pay THANKS FOR NOTHING.

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 14, 2021

VERY EASY TO FOLLOW
September 5, 2021
Previous review

VERY EASY TO FOLLOW

Date of experience: September 5, 2021
GB
1 review
0 helpful votes
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Sim Unlock
September 14, 2021
Updated review

Very fast and easy transaction. Unlocked within a day.

Date of experience: September 14, 2021

Very fast and easy transaction
September 7, 2021
Previous review

Very fast and easy transaction

Date of experience: September 7, 2021
GB
1 review
0 helpful votes
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Good
September 12, 2021
Updated review

Awesome happy with it my order is not yet complete

Date of experience: September 12, 2021

Awesome happy with it
September 5, 2021
Previous review

Awesome happy with it

Date of experience: September 5, 2021
GB
1 review
0 helpful votes
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A Novice at this Task
September 11, 2021
Updated review

I had little to no idea how to proceed once I moved to England. I found SIM Unlock online and trusted the site and its team to help me. It was quick and easy... thank you very much!

Date of experience: September 11, 2021

Quick and easy...
September 4, 2021
Previous review

Quick and easy... thank you!

Date of experience: September 4, 2021
GB
1 review
0 helpful votes
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Phone unblock
September 10, 2021

Great service but its always wise to read correctly the costs

Date of experience: September 10, 2021
GB
1 review
0 helpful votes
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Cost!
September 9, 2021
Updated review

Excellent from start to finish.
Thank you. Highly recommended.

Date of experience: September 9, 2021

Excellent from start to finish
September 2, 2021
Previous review

Excellent from start to finish.
Thank you. Highly recommended.

Date of experience: September 2, 2021
Canada
2 reviews
1 helpful vote
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Don't Use they will ask for more to release code
October 9, 2021

I am in Canada and they charged me $26 to get the unlock code for Samsung S7 and after waiting for two days they send me another email to pay another $70 to get the code

Official SIM Unlock will steal your money
I just unlocked the same phone for only $19.87 with Cellunlocker.net see the difference... unbelievable

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2021
GB
1 review
0 helpful votes
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Not ideal but did the job in the end.
October 7, 2021
Updated review

More expensive than I expected and misleading website.

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 7, 2021

So far so good!
September 30, 2021
Previous review

So far so good!:-P

Date of experience: August 31, 2021
GB
1 review
0 helpful votes
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Just great
September 4, 2021
Updated review

Initially I was skeptical about using this service after reading the reviews I thought let's just give it a try to be honest it was worth it it was very straight forward and easy to use. The only issue is the second charge you have to make when you make the initial payment which was not clear initially but depending on whether you choose to proceed entirely depends upon the individual.

Date of experience: September 4, 2021

Just Great
August 27, 2021
Previous review

Just Great

Date of experience: August 27, 2021
GB
1 review
0 helpful votes
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Yeah was ok took longer than I thought
August 29, 2021
Updated review

Yeah was very easy to use just wait for phone to be unlocked now

Date of experience: August 29, 2021

Yeah was very easy to use just wait for phone to be...
August 22, 2021
Previous review

Yeah was very easy to use just wait for phone to be unlocked now

Date of experience: August 22, 2021
GB
1 review
1 helpful vote
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SCAM - AVOID.
September 25, 2021

IT'S A SCAM
They know hardly anyone reads T&C's and they use that to their advantage.
Be sure to read the terms and conditions before you proceed.

When you make payment you'll think you're doing so for your phone to be unlocked.
However this is just for them to tell you that it can be unlocked (which you don't need to pay someone to find out). They'll then ask for a second (considerably higher payment) to then actually unlock the phone.
When you decide you no longer want to do that, they won't refund you your first payment. So you've basically paid for nothing.

Scam operating with the technicalities of the law.

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 26, 2021
GB
1 review
0 helpful votes
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BEWARE OF SCAM
September 25, 2021

This is a con the Samsung S8 that I paid for did not need unlocking in the FIRST place. I have paid for nothing. Total rip off.

Date of experience: August 25, 2021
GB
1 review
1 helpful vote
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This is a scam company. They say they will unlock your phone for £19 + VAT - £23.
You book their service and then sometime later they say they have completed the checks and now require an additional fee (£28.00 + VAT in my case)
Before they will give you your code. They then state that your original payment was a pre-order!

I felt a bit stupid as I didn't do any checks before I tried to unlock one of my old phones.
I refused to send them any more money
It was a Samsung S8 - locked to Vodafone.

All of the major Mobile companies will unlock your phone for free providing it has not been reported stolen or currently in a contract with them.

I went to https://www.vodafone.co.uk/vodafone-uk/forms/unlock-code-request and put the details of my phone in and it was unlocked with 30 mins - completely free of charge!

There are also many suspect reviews on many review sites for www.officialsimunlock.com. Although they have taken £23 from me, I intend to report them to the Ombudsman. They should net be able to get away with this.

DON'T USE THEM, IT IS A SCAM

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 25, 2021
GB
1 review
0 helpful votes
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Good service
August 21, 2021
Updated review

Seems an easy simple process, would help if it was made clear at the outset there are 2 fees to pay.

Date of experience: August 21, 2021

Seems an easy simple process
August 13, 2021
Previous review

Seems an easy simple process.

Date of experience: August 13, 2021
GB
1 review
0 helpful votes
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Crooks
September 18, 2021

Did not unlock my phone and refused to refund - despite a 100% refund guarantee on their website. They also charge twice - once for initial "assessment" and then the unlock. They refused to refund the assessment when the unlock was unrealistically expensive.

Date of experience: August 19, 2021
GB
1 review
0 helpful votes
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Absolute scammers
September 11, 2021

How are they allowed to run.
You pay up front and then they ask for more money to unlock. Shame on you $#*!s

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 12, 2021
Spain
1 review
0 helpful votes
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Quick and esay
August 10, 2021
Updated review

Great thank you was recommended and was good thank you

Date of experience: August 10, 2021

Great thank you
August 3, 2021
Previous review

Great thank you

Date of experience: August 3, 2021
GB
1 review
0 helpful votes
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Great service
August 9, 2021
Updated review

Great service now I can use any network sim in your he phone

Date of experience: August 9, 2021

Great service
July 30, 2021
Previous review

Great service

Date of experience: July 30, 2021
Canada
1 review
3 helpful votes
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I had already paid $23 when I was hit with another $60 charge citing telco unlocking fees.
The unlock took much longer than I expected, over a week, and in the end Apple provided the unlock so I'm not sure how the telco factored into this.

Bottom line: it may be more expensive and take longer than you are initially led to believe

Darren

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 8, 2021