Official SIM Unlock

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Official SIM Unlock

2.2

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Official SIM Unlock Reviews Summary

The company exhibits a mixed reputation in the unlocking service sector. Positive feedback highlights the speed, reliability, and user-friendliness of their service, with many customers expressing satisfaction with the quick turnaround for unlocking phones and responsive customer support. However, significant concerns arise regarding transparency in pricing and communication, as several customers reported unexpected fees and delays, leading to frustration and distrust. Overall, while the company demonstrates strong capabilities in delivering effective services, addressing issues related to customer support and pricing clarity could enhance their reputation and customer trust.

This summary is generated by AI, based on text from customer reviews

service
144
value
263
shipping
234
returns
64
quality
308
This company does not typically respond to reviews

Instant Feedback

4,133 reviews

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GB
1 review
2 helpful votes
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Save an old phone
January 27, 2021
Updated review

Excellent service. Enabled my disabled cousin to have my new phone and bring her into the 21st century. Thank you

Date of experience: January 27, 2021

Excellent service so far proof be when phone unlocked
January 19, 2021
Previous review

Excellent service so far proof be when phone unlocked

Date of experience: January 19, 2021
GB
1 review
0 helpful votes
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.
January 25, 2021
Updated review

Quick and easy to order but will wait to see how quick unlock happens

Date of experience: January 25, 2021

Quick and easy to order but will wait to see how quick...
January 18, 2021
Previous review

Quick and easy to order but will wait to see how quick unlock happens

Date of experience: January 18, 2021
GB
1 review
0 helpful votes
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Very Pricey and long wait
January 22, 2021
Updated review

I waited almost a week for this to be unlocked and ended paying a whole lot more than expected

Date of experience: January 22, 2021

Good easy to use
January 15, 2021
Previous review

Good easy to use

Date of experience: January 15, 2021
GB
1 review
0 helpful votes
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Rip off sim unlock
February 14, 2021

Absolute rip off and a con, service saw the add for 19.99, said it would take a few hours to unlock, it took two day to do the checks. The email came back with my pre order payment that i paid. And then another fee of 39.99 was asked for. I'm not paying it I can get my local shop to do it for £20.00. SIM UNLOCK after VAT (20%) Paid (Inc. VAT) £4.00 £23.99 some investigation i found out that the number is from Bradford to a housing estate, and that the number belongs to someone else. You can look for yourself hear are the details *******4195 Running Global Bradford Sports Club
Address 1 Wentworth Crescent, City of Bradford www.runningglobal.co.uk stay away bank ref iPhone approved UN PURCHASE DOMESTIC AT LONDON 23.99 13 jan 2020 10:07

Date of experience: January 15, 2021
GB
1 review
0 helpful votes
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Great website to use I highly suggest using this if you need help

Date of experience: January 15, 2021

Great website to use I highly suggest using this if...
January 8, 2021
Previous review

Great website to use I highly suggest using this if you need help

Date of experience: January 8, 2021
Canada
2 reviews
1 helpful vote
Follow Nitowel G.
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I've been scammed
February 10, 2021

Took my $23 and ask me another $75 payment. Money never came back to my credit card. Good thing i use prepaid CC. This is a scam. Be warned.

Date of experience: January 11, 2021
GB
1 review
5 helpful votes
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Very misleading
February 9, 2021

Be very careful I've been taken in they say it will cost you £20 to unlock your phone they take that money from you and then send you an email later on asking for more money between 50 and 70 pounds it is a complete con as you can get your phone unlocked for £20 most places and they put VAT on the £20 it's not included so beware do not use these people I have reported them as I very much doubt I will get a refund

Date of experience: January 10, 2021
GB
1 review
1 helpful vote
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Price increased a great deal after initial payment
January 8, 2021
Updated review

Asks for review before I know the result! Process good but extra expense after the initial fee was very high. Unlock successful.

Date of experience: January 8, 2021

Asks for review before I know the result!
January 1, 2021
Previous review

Asks for review before I know the result! Process good though

Date of experience: January 1, 2021
GB
1 review
0 helpful votes
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So cuffed can do it this way quickly and easy instead of trying make it to shops

Date of experience: January 6, 2021

So cuffed can do it this way quickly and easy instead...
December 29, 2020
Previous review

So cuffed can do it this way quickly and easy instead of trying make it to shops

Date of experience: December 29, 2020
GB
1 review
0 helpful votes
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Total SCAM!
February 4, 2021

I would look elsewhere as they suggest it will be £19.99 to unlock your phone and then 24 hours after receiving this payment they want a further £50 to provide the unlock code. They clearly know they are charging extortionate prices and use this underhand payment setup to hide it. Needless to mention when I requested a refund after the first payment they refused. Total scam.

Date of experience: January 5, 2021
New York
1 review
0 helpful votes
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Wait and then wait again
February 4, 2021

You should maybe do some research. People have the same experience of waiting and then "Tom" messaging you back stating he needto enter code manually.
I would ask pay pal for money back and pay the extra $40-$50 for a reliable service to unlock your phone.

Date of experience: January 4, 2021
GB
1 review
0 helpful votes
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SCAM
January 31, 2021

You will be misled to think that your device is being unlocked but in reality they are simply charging you £24 to do "NETWORK CHECKS" before further requesting extra money to actually do any unlocking.

A money hungry greedy misleading excuse of a service. Pathetic!

Date of experience: January 1, 2021
GB
2 reviews
0 helpful votes
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No problems.
December 31, 2020
Updated review

Experience has been good so far hopefully no surprises. No Surprises, however, it would be nice to have a breakdown for cost of the service.

Date of experience: December 31, 2020

Experience has been good so far hopefully no surprises
December 24, 2020
Previous review

Experience has been good so far hopefully no surprises.

Date of experience: December 24, 2020
GB
1 review
0 helpful votes
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They make it very unclear about the massive additional payments at the end, I'd been led to believe that £23 was the cost of unlocking it, only to find out that I needed to pay an extra £70 to actually unlock it at the end. I'm sure if I'd read the terms and conditions it would have said it in there, but it was virtually hidden to the user that there was another charge at the end, why would you fragment the payments, just be honest and tell us how much it is from the beginning.

I've now been chasing them for a response for 2 weeks and they haven't even had the decency to respond, fraudulent, cowardly charlatans. Take your business else where.

Date of experience: December 22, 2020
GB
1 review
0 helpful votes
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Great unlocking
December 21, 2020
Updated review

Very well explained for you to fill in to get your order done thank you

Date of experience: December 21, 2020

Very well explained for you to fill in to get your...
December 14, 2020
Previous review

Very well explained for you to fill in to get your order done thank you

Date of experience: December 14, 2020
Belgium
1 review
0 helpful votes
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Clicked a Google link, completed correctly all data required and then told data was incorrect. It isn't. Their page from Google link doesn't ask for make and model of phone... so apparently thats my fault. Customer service keep sending standard emails and don't bother reading my email or accepting that if they don't ask for data customer cannot be held responsible

Date of experience: December 21, 2020
Ireland
1 review
0 helpful votes
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These guys are a Con
January 18, 2021

They reel you in saying they can unlock your phone for €23, then after that its a gamble where they can charge you up to €194 to continue to unlock your phone, and if you don't want to pay that, they WILL NOT refund the €23. They are not upfront with their prices, complete Con artists. Don't waste your money with these clowns.

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 19, 2020
GB
1 review
1 helpful vote
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Partly on Satisfied
December 16, 2020
Updated review

It was not made clear that on making the first payment there was a second payment required, A £10 cash back was offered if a feed back was given which has not been paid. As they Charge VAT their VAT Number was not shown on their Invoice I have as them for a VAT Invoice or their VAT Number which they will not send or give out so overall the way they operate seems a bit of a Scam so I will not be using them again

Date of experience: December 16, 2020

Very easy to do
December 8, 2020
Previous review

Very easy to do

Date of experience: December 8, 2020
GB
1 review
0 helpful votes
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Total scam company who steal your money then try and steal more a total scam company probably never unlocked a phone ever just steal money

Date of experience: December 13, 2020
GB
1 review
0 helpful votes
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Quiick fix
December 9, 2020
Updated review

Excellent can't wait till phone unlocked my experience was great quick well explained would highly recommend thank you again

Date of experience: December 9, 2020

Excellent can't wait till phone unlocked
December 2, 2020
Previous review

Excellent can't wait till phone unlocked

Date of experience: December 2, 2020