Office DepotReviews 480

Dies ist nicht das erste Mal, dass ich eine Bestellung aufgegeben habe. Erstens preiswert, Qualitätsprodukte, benutzerfreundliche Website und schnelle Lieferung. Mir gefällt alles sehr gut, vielen Dank.

Aaron at Office Depot in D'Iberville, MS went above the call of duty. I brought in 15 calendars to be bound and I remembered after I left the store that I also wanted a hole punched in the center of each page to be able to hang the calendar. Aaron had to hand punch each of the pages for the 15 calendars and he did this after he had already bound the calendars. He took apart each one, hand-punched the pages, and then reassembled them. No complain from him at all. I so appreciate the work he did. Thank you, Aaron!
Next, we have to convince Office Depot that one of the pieces of equipment needed is a hole punch that could punch through all 12 pages of a calendar at once. Very surprised that Office Depot does not supply their print department with such a simple piece and inexpensive piece of equipment.

Went to an Office Depot in my area yesterday, poor service, they don't pay you any attention when you don't speak like them. They ignored me and turned their back on me. Very dirty attitudes. They pretend like they are busy, they don't want to make eye contact with you, they pretend like they are busy all the time. Change the workers please, if you want more customers.
Nasty, nasty attitudes

I recently purchased something that was supposed to be shipped 2nd day delivery. Someone at their warehouse made a mistake and sent it standard freight, consolidated delivery. Meaning that it went to a trucking company who schedules it for a semi. That semi won't leave the warehouse until the semi is full. Right now the expected delivery is July 5th. Meanwhile, Office Depot has over $500 of my money. I can cancel the order and expect my refund within 30 days (they won't even begin the refund until the receive the chair back at their warehouse) and there will be a restocking fee for cancelling my order. My other option is to wait until July 5th for my order.

I'm not upset that someone made a mistake; mistakes happen. I'm upset because they won't fix it. They won't send me out another order 2nd day (which I paid for) and they won't authorize me to pick up the item at my local Office Depot. Nobody should judge a company based on a mistake they make, you should judge them on how they rectify that mistake. And Office Depot does not take care of their mistakes.

I ordered a metal filing cabinet from Office Max and specified that it be left at my front door (I am 81). It was left in the middle of the driveway. The top drawer is locked and no key was furnished. I spoke to a woman in downtown Mumbai who told me she would call the warehouse to get a key sent. After 20 minutes of a recording telling me I would be connected to the "next available" agent, I realized she wasn't coming back. I called again and was given another number which is closed until Monday.

Horrible customer service company I don't recommend order anything for online. This People make so many mistake

I Went into the Colorado Blvd store in Denver Colorado and a man assisted me in a return And basically lied straight to my face and said he couldn't return an item because I didn't have receipts. I asked him to point out the return policy. He said it was in the fine print and I asked him Again to show me and he refused service and made me leave store. I was so embarrassed. This store advisor was the most rude, unprofessional, sarcastic worker I have ever encountered in all history. THEN CALLED OFFICE DEPOT CUSTOMER SERVICE on PHONE AND REPRESENTATIVE, SAMMY ASSISTED ME. I VOICED MY ISSUE AND HE CALLED THE STORE IMMEDIATELY AND TALKED WITH STORE. HE SAID THAT I COULD GO BACK IN STORE AND RETURN MY ITEM AND THAT THERE WOULDN'T BE ANYMORE PROBLEMS. SAMMY IS THE GOLDEN VOICE FOR CUSTOMER SERVICE FOR OFFICE DEPOT. HE WAS THOROUGH AND FAST & KIND VOICE IN HANDLING THE MATTER & MOST IMPORTANTLY VERY PROFESSIONAL. I COULDN'T ASK FIR ANYONE BETTER HANDLING THE ISSUE. OFFICE DEPOT is AN AWESOME STORE AND HAD NEVER HAD A ISSUES. THANK YOU OFFICE DEPOT FOR EXTINGUISHING THE PROBLEM. JANELL

I ordered chair online was told would be delivered Wednesday. On Monday when I am out of town they call and tell me they are on the way with my chair. I told them must deliver on Wednesday as scheduled. Sat home all day on Wednesday and is now bedtime and no chair. Called corporate and they couldn't tell me when it will be here! What a waste. Not ordering from them again!

This morning I was at your store at 8 am. No one was there. The sign says OPEN AT 8 on Fridays. So… I came home and ordered from Amazon. My order will be delivered tomorrow. You lost a customer.

Do not believe anything about your online purchase! They lie about shipping dates to try and compete with Prime. I had to threaten to reverse charges on an order to get it cancelled.

The office depot is involved with MEDICARE FRAUD call this number 8oo-403-3708 answer yes to over 50 yrs of age and you will be transferred to a medical soliciting group i am alerting everyone on this matter BEWARE

After researching a good home office chair, I decided to purchase the chair through OfficeDepot.com. When I received it, the box was damaged in shipping and I could see that the product inside was damaged without even opening up the box. I contacted Office Depot to get the damaged chair returned and a replacement sent. Contacting them was through text as that seemed to be the suggested process. It took a few days and texting with several different people to make any progress. Thought I had them scheduled to pick it up and a replacement on the way but days later found out that the chair would have to be received back at the warehouse before they could send out a replacement. I didn't figure this out until I finally got ahold of someone to speak with. I ordered (and paid for) a second chair so that I could get the process going and not wait for them to pick up my damaged chair, ship it back to the warehouse, and then receive it before they could send another chair out. It is now two weeks since they picked up my chair and I am struggling to receive my refund. The chair is completely in their control as they scheduled the pick up with their carrier but still won't refund my money. This process and service makes NO sense from a customer's (my) perspective. To me, it just feels like I gave them $578 to ship me a damaged chair and then come pick it back up but hold on to my money... for their fault. It has now been over a month since I ordered and paid for the chair. As of this writing, I'm on-hold with Office Depot and struggling to get my refund. Another hour of my time wasted tonight. Very frustrating!

I have been a customer of Office Depot for years. Tried to log in today to place an order. Saved password from my computer did not work and could not reset it. Finally called. No option to speak to anyone. Called another number and was told that I was not allowed to have access to the website. (I have never been a "bad" customer. No bounced checks. Credit card always good, etc. No returns. Never rude to anybody.) Rep would have to manually give me access. (?) You know what? Went to Amazon and it took 4 minutes for me to order the pens and tablets I needed for my office for delivery tomorrow.

When I purchased a large modular desk unit at my local Office Depot--and paid to have Apollo put it together--I thought everything was set to go. How wrong I was. I had told the Office Depot salesperson that the boxes (with unassembled desk pieces) would have to be delivered to my current home, then I would take it to my future home. No problem, he says. So--when the three huge boxes were delivered, I had them put in the back of my truck. Here is where it gets interesting--and frustrating. When I was contacted by Apollo, they said they were "installers," not "movers"--that I would have to get the boxes to the place where the unit would be assembled. Well, my new office is on the second floor of my new home. I am almost 76 years old, and there is no way I could get those three boxes up the stairs ny myself! When I called Apollo, the customer "service" person (I use the term "service" very loosely) said my options would be to hire someone to get the boxes up the stairs or to carry the pieces up one at a time. Of course, I ended up hiring someone.

I would NEVER purchase a piece of furniture from Office Depot that needs assembling. And I would certainly NEVER use the APOLLO company for anything. Period.

Having said that, the Apollo installer was a very nice man who actually helped me carry down the empty boxes (another thing the Apollo customer "service" person said they don't do) and put them in my truck. The unit looks very nice, and I hope to get many years of enjoyment out of it. But--if there is a next time for me on something like this, I will go to a regular office furniture store that will send people to carry the pre-assembled unit where it belongs.

We received a used desk from them sold as new. When we gave an honest review on their website about the product, they refused to publish it. So, do not trust reviews on officedepot.com. They only accept good or decent reviews. The desk we received had children's marker drawn all over it and obvious wear and tear. I am disappointed to know that Office Depot doctors their reviews. Nothing about the review was inappropriate and we were actually kind about how they handled the return. I would deduct at least 1 star from every product on their site to get an idea of the real review.

I needed a simple printing job. So I jumped online and placed an order online to pick up my copies at 7:00 pm. Instead of waiting for the notification email to arrive, saying the order was ready for pick up, I decided to drive to the store that i chose to "save time". However, It is 7:33 pm and here I am waiting for the email. I contacted them through the chat to let them know I was here and to find out about the status of my order. But it was useless. I had to get out of the car and went into the store m, only to find out that there is only one person at the printing desk and there is a queue of 10 people in front of me. They advertise the printing service as "skip the line by ordering online". Well, don't waste your time. The only reason why I gave them two stars is because their printing website was very easy to use.

I ordered a paper cutter online for $74.19 after the discount. It was supposed to be next-day delivery. However, when I reviewed my credit card they had charged me the original $174.96. In addition, they sent an email saying it was delayed 2-3 days. Then I hadn't gotten it 5 days later and numerous calls I still haven't gotten it solved. SMH, I've never had such a terrible experience and I've ordered from HD, Walmart, Amazon, and others. I should have ordered this from Amazon for $71.17. Then when I called to cancel the whole purchase they want me to wait 5-7 business days to receive a credit to my card.
This has been a terrible experience and I will never order online or in Office Depot again

Incorrect shipment, so hard to return, still no refund. Don't order online from them! Customer service not able to resolve but hand off to another department and ghosted.

I bought an almost $500 desk. The unit was not available at my local store so I had to purchase online. It was literally DROPPED off while I was a work - damaged with the end of the box destroyed. I immediately sent pictures and called OD and my CC company trying to get them to pick up or for me to bring back to the store. OD is stating I never contacted them and are pushing now for payment. Do they not realize people keep emails and phone records? Horrible customer support. I will never buy from here again.