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OfferUp

1.4

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OfferUp Reviews Summary

The overall reputation of OfferUp is marred by significant customer dissatisfaction, primarily stemming from poor customer service and account management issues. Users frequently report abrupt account deactivations without clear explanations, along with challenges in resolving disputes and obtaining refunds. Additionally, many customers express frustration with the app's glitches and the prevalence of fraudulent listings. While some users have had positive experiences with transactions, these are overshadowed by the negative sentiments surrounding the platform's reliability and support. The need for improved communication and user-friendly processes is evident to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
237
value
210
shipping
164
returns
150
quality
194

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Illinois
1 review
0 helpful votes
Follow Rl E.
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I'm writing to OfferUp to complain about there merger with letgo I quit using letgo because the app would always freeze, blank out or not respond
Now it's doing the same thing on OfferUp
So you got rid of the letgo name, but now OfferUp is the same crappie letgo app
You just renamed it
I use to spend hours on OfferUp now the page blanks out sometimes in 2-3 minutes

Date of experience: November 29, 2020
Georgia
1 review
0 helpful votes
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Sucks now
November 25, 2020

Hope OfferUp sees this
Ever since they changed the format. It
Sucks It's slower
Messages doesn't go through. They seemed to have changed it. But for the worse. I'm sure you had good intentions but you have terrible results. Now it looks like your trying to hard. Make simple not fancy. Might work. Wish let go came back. Sad you bought them and then made it worse

Date of experience: November 25, 2020
Ohio
1 review
0 helpful votes
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Sold purse Not Paid
November 23, 2020

I sold a purse for 50.00 and offer up kept the money I was never paid. I spoke with the lady who purchased it and verified she received it. Upset that I was nit paid by offer up. I usually like offer up but this set a bad taste when I was not paid. Would like to know where my money is.

Date of experience: November 23, 2020
New Jersey
1 review
8 helpful votes
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Let go was better
November 22, 2020

I hate this app now. I had over 30 sales on let go. It was easy to use, there wasn't any adds. This merge they did with offered up just really ruined a good thing. It's hard to find items actually in your own area it brings up outta state items and makes it really deceiving. I am deleting my account. To bad I had 5 stars and great reviews. Let go messed up.

Date of experience: November 22, 2020
Illinois
1 review
0 helpful votes
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INFESTED WITH SCAMMERS
November 21, 2020

Offerup is one of the worst web apps. It is infested with scammers and the people who run it are very incompetent at best. That used to be Craigslist's place but these people have taken their first place spot. STAY AWAY FROM OFFERUP IF YOU DO NOT WANT TO BE SCAMMED.

Date of experience: November 21, 2020
Florida
1 review
0 helpful votes
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Horrible customer service
November 21, 2020

Horrible customer service! They have shut my page down 21 times by mistake saying it was a "technical issue" or mistake then reinstate it days later... after getting many automatic messages! Report them to bbb. They will be forced to fix thier issues or be forced out,!

Date of experience: November 21, 2020
Minnesota
1 review
0 helpful votes
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What happened to letgo
November 15, 2020

Bad, filters don't work, did I say bad. This sight is going back to the stone age. Bad bad bad bad.

Date of experience: November 15, 2020
Florida
1 review
6 helpful votes
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Site totally sucks. Offer up will kick you off for no reason what so ever. 90 sales 5 star review still got kicked off lol? Offer up do not rely on this shady $#*! site for anything. There is no customer service I tried for a week no response. I have 5 stars and 90 sales. I would rate offer up site a negative 10. Stay Away Every Other Site Is Way Better AnyWays. Just makes me disappointed offer up closed my account for no reason at all?

Date of experience: November 12, 2020
New Mexico
1 review
0 helpful votes
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They fixed it.
November 11, 2020

I had some issues with the messaging before but it's all working great now. I've sold a few items on there and everything went smooth. I only sell to or buy from locals so i don't know how shipping stuff works out.

Date of experience: November 11, 2020
Illinois
1 review
7 helpful votes
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I used to do a lot of business on Letgo, buying and selling products and services. OfferUp bought them, and now I see a lot of stuff from 1,000 miles away, and it's posted two years ago. The worst thing is, I can't post myself as a person who does mechanic work, and tons of other people would post gutter cleaning or babysitting services. Nobody can do that now. I wouldn't recommend OfferUp.

Date of experience: November 7, 2020
Michigan
1 review
2 helpful votes
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Overall Awful
November 4, 2020

I was selling all my items on Letgo very successfully with no problems and meeting good honest people. Since OfferUp bought Letgo I've had nothing but scams, and people that just want to gain your email of phone numbers. Find someplace else to do your selling and buying. I mean who sells a $52,000 RV for $3,000 except on OfferUp?

Date of experience: November 4, 2020
Tennessee
1 review
2 helpful votes
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STEAMING PILE OF $#*!
November 3, 2020

You ever watched a dog take a dump in 30degree weather? Offer Up reminds me of that steaming pile of $#*!. I can draw many comparisons.

Date of experience: November 3, 2020
New Jersey
1 review
0 helpful votes
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Bring back Letgo
November 2, 2020

Horrible app. Not user friendly. They discontinued letgo but did mot bring over your listings. Truly a horrible app to use. I do like the sound of the notifications "chi Ching" though.

Date of experience: November 2, 2020
California
1 review
0 helpful votes
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I sent a buyer the items she purchased in one package to avoid wasting materials, box, packaging... and bc I didn't print and use a label for each item, offer up cancelled the sale even though the buyer received the items & now I am out $600! I needed that money to buy groceries/food... this is a nightmare and they do not care, will not help you!

Date of experience: November 1, 2020
California
1 review
1 helpful vote
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Discrimination
October 31, 2020

They failed to intentionally not verify my emails after i asked 4 times to fix the issue. So that they force me to use truyou. I know many users that dont use truyou and able to communicate w buyers and sellers without the truyou. They stopped me responding to buyers so I'm forced to sign in for truyou. Offer up is a discriminating scam company but nothing else. I'm deleting my account. Go f... urself offer up. I have your recorded emails. Lawsuit is coming up. Get ready!

Date of experience: October 31, 2020
Florida
1 review
0 helpful votes
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Worst app out there
October 31, 2020

This is the worst possible place to buy or sell anything! Stay far away from this app! And a 12.5% fee when u sell something you have to ship. That's Disgusting

Date of experience: October 30, 2020
Ohio
1 review
0 helpful votes
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Very frustrating
October 31, 2020

Very different than letgo. I have messaged several people about items they have listed on offerup. Some are honest and respond to you and some don't. If an item is still for sale people should respond when someone inquires. I have reported several who either don't respond, initially respond then for some reason ignore you, or say they will meet you then dont show up. There are some people that have done the right thing and made an honest sale. Offerup should block or kick the ignorant people off their site permanently. Compared to letgo, offerup is a 1 star site. VERY DISSAPOINTING!

Date of experience: October 30, 2020
California
1 review
0 helpful votes
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Offer Up is racist really racist
I was trying to log into my Offer Up account but I couldn't for weeks so I emailed them and asked them what the issue was they asked me my name and is soon as they found out I was Latino they did not want anything to do with me I couldn't believe what I was here reading is it just me or does this happen to other people as well block me blocked my email blocked my phone number everything that had to do with my name. Yes I want the world to know the real truth about Offer Up they don't care about anything to do with you they just want you selling and if you're not selling your not gonna stay on there that's their philosophy the shame that we live in a world like this they pick a Dollar over a human. If anybody has any questions for me please feel free to contact me I have no problem showing the emails between OfferUp and myself

+1
Date of experience: October 29, 2020
Illinois
7 reviews
6 helpful votes
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Burned
October 29, 2020

I bought a faucet from Pop's Shop through OfferUp. When it arrived it was nothing like what I was expecting. It was huge and not even close to fitting my bathroom sink. I tried to contact Pop's by email with no success and was unable to find a phone number. I tried to contact OfferUp for assistance. All I wanted from them was a phone number. I didn't have a phone number for them either so we exchanged emails for days. They insisted I had not acted in a timely manner and it was too late for them to do anything. This WAS NOT TRUE. I even provided my emails to them showing the dates and they were sent during the very short time allowed for refunds, but they kept saying I was too late. They refused to help resolve the problem and now I am stuck with a faucet I will never be able to use. This company obviously is shady at best and apparently so are the companies they choose to do business with. Run - don't walk - as fast as you can from these con artists.

Date of experience: October 29, 2020
Washington
1 review
0 helpful votes
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After one of the admins texted me saying that he was completely disgusted with my look my last post was deleted

Date of experience: October 28, 2020