OfferUpReviews 868

I was a seller on OfferUp. I sold several items including an antique Greek olive jar, which you are required to use OfferUp's USPS mailing label, which I did. I packed the jar in layers of bubblewrap, boxed it with more bubble wrap and labeled the box on ALL SIX sides: FRAGILE. The item arrived to the buyer broken, the box was intact but the item broke, this was over Christmas 2020, obviously USPS dropped, threw, whatever to the box and broke it. The buyer texted me via the OfferUp site that it arrived broke and she was surprised as it was 'wrapped and packaged well'. OfferUp would not support their shipping and told me THEIR observation was that it was not packaged properly, BS. IF they used UPS, there is a auto, free, max $100 insurance. Using their label, USPS, no insurance, I could not buy insurance, OfferUp would NOT stand by their method of shipping and lack of insurance, all for a $75 item! HORRIBLE, go with Chairish, 1stDibs, BUT STAY AWAY FROM OFFERUP!

Buyer beware there's more scam artist on here they post the same pictures of the same stuff they're selling and have different names out there good luck if you buy. I am pretty much done with the OfferUp they Cannot control their side. They take pictures of my credit card and get all the information in the world on me. But nothing on the thieves out there and they're so easy to spot and they still won't get them all I'm finished with it. Look at the pictures I posted same phone by different people.

I purchased a generator for a total of $558 with shipping. I got a tracking number, a few days later it
showed the item was delivered however I never received it, I immediately contacted OfferUp they told me to file a claim, normally you have 3 days from the receiving date to get it done; I did that the same day and I got a message that "the time allowed to submit my claim had expired". I contacted the seller and he acknowledged that the package ended up somewhere else, I sent that information to OFFERUP and they still would not reverse the charges, now I'm sending all the proof to my credit card company, hopefully I'll get my credit. Also while browsing I found exactly the same pictures of the generator that I purchased listed by other people. I notified OfferUp I got a "thank you" for reporting the issue and they'll investigate. Too bad I can't give them less than 1 star.
WORD OF ADVICE
Beware of scams, only deal with local sellers that you can pick up the item and pay in cash.

I sold a cell phone through OfferUp it was the first time I use them for a long distance sale. They brokered the sale took a percentage and sent me a shipping label. Shipped it out during the weekend. I guess shipping label didn't get scanned until Monday as I live in an area considered rural and the post office doesn't work over the weekend. Long story the transaction was canceled after After I shipped and I was never paid. I have tracking saying item arrived to buyer and written confirmation that buyer received the phone. And they've refused to pay me saying they issue the money back to buyer. And will not investigate or do anything about it. I've attempted to reach out to them 3-4 times about it and nothing. Very horrible service. Not trust worthy not one bit. Will never used them ever again.

I live in a rural area and am interested in purchasing a used washing machine... I was very excited to find the offer up app and see many used washing machines in my immediate area... So I responded to several of the listing using the ASK function and had one response out of five... and that response took 3 days for the party to say YES when I asked if the item was still available... I quickly responded asking the party if we could set something up so I could look at the products she was interested in selling (washer/dryer combo)... Never heard from her again... and the other four listings i inquired about never responded period... So I am baffled as to why people would list stuff and make no effort to sell... Another thing I noticed is that I will see stuff listed with a SOLD sign next to it... Who cares if something is sold it is gone... period... Craigs List is much more professional and I have had decent success using this website... Regards... VSR

I contacted both seller and Offerup immediately with pictures regarding an open package as well as spilling contents... further the seller never even sent what he promised... Offerup ignored all requests until AFTER the 2 day "period" at which point they told me "it was too late" I can't begin to describe how clearly unethical and fraudulent this company is. They purchased Letgo and since then, there are numerous reports of this company failing to mitigate anything online. They will not honor the "protection" and they will lie to your face...

FORGET about customer Service if you have an issue. Their own instructions to request a refund do not show up where it tells you to go and click. Their support is less than Pathetic. I've had 2 good purchases where I picked up... BUT not worth anything for when you run into a problem... (and you WILL)... You'll find so many repetitive complaints if you google Complaints and reviews for Offerup.com. I recommend Highly for you to Not use Offer Up.